Side by side

8x8 Contact Center vs GOautodial

Both stand on omnichannel contact center software. Which one you can start free with, which one lets you read the code, and what each costs once you pay.

8x8 Contact Center

Paid AndroidAPIiPhone+3

8x8 Contact Center combines omnichannel interaction tools with workforce features, APIs, and CRM integrations. Pricing is custom, so prospective customers need to contact sales for a quote.

Visit 8x8 Contact Center

GOautodial brings dialing, inbound call handling, CRM, and reporting into an open-source suite. Its paid setup and support services have listed prices and conditions, while the project README points users to its community portal for help.

Visit GOautodial

The facts

	8x8 Contact Center	GOautodial
Free plan	No	Yes
Open source	Not published	Not published
Runs on	Android, API, iPhone, Mac, Web, Windows	API, Linux, Self-hosted, Web
Lowest paid plan	Free or on request	Managed Services: $30 a month
Plans published	1	3
Maker	Not published	Not published
Website	8x8.com	goautodial.org
On omnichannel contact center software	#12 of 34	#2 of 34

8x8 Contact Center: what it does well

Supports voice, chat, email, SMS, RCS, video, and social
Includes inbound calling, outbound dialing, and IVR
Offers forecasting, scheduling, and workforce tracking
Out-of-the-box integrations include Salesforce and Zendesk
Phone support is available Monday through Saturday

What to know first

No free plan is listed
Pricing requires a sales quote
Phone support hours are Monday through Saturday, 6am–6pm PT

GOautodial: what it does well

Includes predictive, preview, manual, and progressive dialing.
Provides inbound IVR and automatic call distribution.
Lists CRM, reports, analytics, and REST APIs.
WebRTC browser calling is described in the v4 announcement.
An x86_64 ISO installer is available.

What to know first

Ticketing, instant messaging, and social media are under development.
New Server Setup requires SSH access to a public IP.
New Server Setup configures one IVR level only.
Managed Services starts at $30 a month.

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