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Cloudinary Website Screenshot Cropped? Fix Capture and Output Dimensions

A cropped Cloudinary screenshot can be clipped during URL2PNG capture or by a later image transformation. Diagnose the stage, then choose the right capture extent and crop mode.
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First identify where the image is being cut off. If the generated screenshot itself is incomplete, adjust URL2PNG’s capture settings—especially viewport and fullpage. If the original screenshot is complete but the delivered image is cropped, change the Cloudinary transformation: use c_fit or c_pad to preserve the whole image, or keep c_fill and choose an appropriate gravity if cropping is intentional.

Find out whether capture or transformation is cropping the image

Cloudinary’s URL2PNG add-on first captures a website; Cloudinary image transformations can then resize or crop that generated image. Compare the original generated screenshot with the version displayed or downloaded by your application.

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  • The original is already missing content: change the URL2PNG capture extent or viewport.
  • The original is complete, but the delivered version is not: inspect the transformation’s width, height, crop mode, and gravity.

The title alone does not establish which stage is responsible. The screenshot, source dimensions, requested output dimensions, transformation URL, and SDK options would be needed to diagnose a specific instance.

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Fix clipping in URL2PNG capture settings

Set viewport to the browser dimensions you want URL2PNG to render, then choose fullpage based on the desired capture extent. A viewport-sized capture includes only the browser-sized region; content outside it will not be present in the generated source. A full-page capture is intended for a longer page, though its resulting image can still be cropped by a later transformation.

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The URL2PNG documentation also shows a user_agent option for mobile rendering. Use a mobile user agent when you need the site to render as a mobile visitor would see it; changing the user agent is not a substitute for choosing the correct viewport or full-page setting.

URL2PNG syntax and account requirements can change, so use the current Cloudinary URL2PNG documentation for the exact delivery URL or SDK syntax. The documented workflow requires a Cloudinary account and URL2PNG add-on registration. URL2PNG delivery URLs must, by default, be signed or eagerly generated; account settings can permit unsigned add-on transformations. After a screenshot is generated with a signed URL or the authenticated API, further transformations of that image can use regular unsigned Cloudinary delivery URLs. Verify current add-on availability and security settings in your account before relying on a URL example.

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Choose a transformation that matches the output you want

Cloudinary’s resize and crop modes determine what happens when the source aspect ratio differs from the requested width and height. A fixed output box does not automatically preserve every part of a screenshot.

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Goal Suggested setting Trade-off
Fill an exact width and height; cropping is acceptable c_fill with explicit width and height; add gravity such as g_north if the top should be favored Fills the box without distortion, but removes part of the source.
Keep the whole screenshot within a bounding box c_fit Preserves aspect ratio and the full image, so unused space may remain in the box.
Keep the whole screenshot and fill unused space c_pad Adds padding where the source does not match the target dimensions.

These behaviors are described in Cloudinary’s resizing and cropping documentation, last updated June 19, 2026. For example, a c_fill transformation with width 500 and height 300 produces a 500 × 300 image by cropping as needed. If preserving all page content matters more than filling that exact rectangle, use a fit or pad mode instead.

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Use gravity when you intentionally want a crop

Gravity shifts which part of the source remains visible when a crop is applied. Cloudinary’s URL2PNG example uses c_fill,g_north,h_300,w_500 to create a 500 × 300 output while favoring the top of the capture. This can help retain a site header that a center crop would cut off; it does not preserve the entire page.

Cloudinary also documents automatic cropping. auto chooses a crop based on gravity and dimensions. auto_pad can add padding when retaining more of the original is preferable to a poor crop; Cloudinary documents it for automatic gravity (g_auto) and says it is not supported for animated images. See the crop modes documentation for the current behavior and constraints.

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Match the fix to the symptom

  • The bottom of a long page is absent in the original: set URL2PNG to capture the full page and select a suitable viewport width.
  • The header is absent only in the delivered image: inspect the transformation; if cropping is intended, try north gravity, or switch to c_fit or c_pad to preserve the whole image.
  • The output has the requested width and height but loses side content: the fixed aspect ratio and fill crop may be the cause. Use fit or pad if the entire source must remain visible.
  • The image has blank bands or does not fill the requested box: that can be expected with fit or pad when the source and target aspect ratios differ. Use fill only if removing some content is acceptable.

The options and example are documented across Cloudinary’s URL2PNG page, resize documentation, and URL2PNG example. The blog example is legacy; treat its syntax as illustrative and confirm current syntax in the URL2PNG documentation.

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Or skip the browser setup

If you would rather request a screenshot directly than configure a capture workflow, ScreenshotNeo returns a screenshot or PDF from one GET request. For example, save this as shot.webp:

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See the ScreenshotNeo API documentation for request options. Cookie banners, newsletter popups, and chat widgets are removed before capture; bot checks, blank pages, and failed loads are never billed. An MCP server lets AI agents use screenshot tools, and the free plan includes 1,000 screenshots a month with no card; paid plans start at $5 for 3,000. Sign up for the free plan.

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