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World desk2 min

Central Office Switch: What It Means and How It Routes Calls

A central office switch connects telephone lines and trunks to route calls. Its role may be end-office, tandem, or a combination of both.
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A central office switch is network equipment that connects telephone lines and trunks so calls can begin, end, or travel through the public switched telephone network (PSTN). It may serve end users directly, connect other switches, or perform both roles. The term refers to the switching system—not necessarily the building that houses it.

What a central office switch does

The switch interconnects lines and trunks to route calls. Depending on its role, it can connect an end user’s telephone service to the network or switch trunk circuits between other central-office switches. A U.S. interconnection agreement defines a central-office switch as equipment used to provide telecommunications services, including end-office and tandem switches, and allows for a combination of the two functions (SEC-hosted interconnection agreement).

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End-office and tandem switch roles

Role Connections handled What it means
End office End-user exchange service and the network The user-facing switching role. Federal regulation defines an end office as “the telephone company office from which the end user receives exchange service” (47 CFR § 69.2, via Cornell Legal Information Institute).
Tandem office Trunk circuits between central-office switches The intermediary role: it connects or switches trunks among switches.
Combination switch Both end-user exchange service and trunks between switches A single switch can carry out both end-office and tandem functions.

The Florida Public Service Commission also distinguishes end offices by their connection to end-user exchange service and tandem offices by their switching of trunk circuits among central-office switches (Florida Public Service Commission order). These are functional roles; they do not necessarily correspond to separate buildings.

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Central office versus central office switch

“Central office” can refer to switching equipment or, in some usage, the telephone-company building where switching systems and related equipment are installed. “Central office switch” is more precise: it identifies the switching equipment or system. The SEC-hosted agreement makes this distinction in its definitions, while noting that a central office may handle several central-office codes (“NXX”); that statement is specific to the agreement, not a universal count or rule.

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How to read the term in context

  • If the passage concerns service provided to a subscriber, it is likely referring to the end-office role.
  • If it describes trunks connecting multiple switches, it is referring to the tandem role.
  • If it refers to a location, building, or facility, “central office” may mean the site rather than the switching system.

Regulatory and interconnection documents define these terms for their particular contexts. They establish the basic switching roles, but do not establish one universal physical layout or identify which technologies a particular carrier currently uses.

Quick Recap

Bestseller No. 1
Excelltel PABX SOHO-PBX Phone Exchange SP-416CS+ (4 CO x 16 Extensions) Telephone Switch System Control
Excelltel PABX SOHO-PBX Phone Exchange SP-416CS+ (4 CO x 16 Extensions) Telephone Switch System Control
Elegant design ,easy for programming and installation; Programming is through normal phone
$188.00
Bestseller No. 2
Excelltel SOHO-PBX SP-208 (2 x 8) PABX Telephone Switch System Control Exchange 110V…
Excelltel SOHO-PBX SP-208 (2 x 8) PABX Telephone Switch System Control Exchange 110V…
2 CO Lines x 8 Extensions,Automated Telephone System.
$89.98
Bestseller No. 3
ComSwitch CS3.0 Telephone Line Sharing System/Fax Switch
ComSwitch CS3.0 Telephone Line Sharing System/Fax Switch
Command fax switch; Single line fax switch (line sharing device); Phone, fax, answering machine, and computer can share one phone line
$199.99
Bestseller No. 4
2PORT RJ11 RJ12 Manual Sharing Telephone Switch Box Phone selector
2PORT RJ11 RJ12 Manual Sharing Telephone Switch Box Phone selector
6P6C female connector, 2 manual switch buttons; 2 Ports RJ11 RJ12 Switch Box; Cable not included**
$23.72
Bestseller No. 5
Power Button On/Off Disconnect Switch for Telephone Land Line Phone Cord
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This set includes two parts:; #1. An on/off switch with phone cords coming out of each side
$13.99
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Power Button On/Off Disconnect Switch for Telephone Land Line Phone Cord
  • This set includes two parts:
  • #1. An on/off switch with phone cords coming out of each side
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  • Just connect it to your phone cord, then flip the switch to turn your phone on or off during naps, meals, etc.
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Rank #4
2PORT RJ11 RJ12 Manual Sharing Telephone Switch Box Phone selector
  • New generic 2 Ports RJ11 RJ12 Manual Sharing Switch Box, Hot-swappable (no need to reboot computer)
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ComSwitch CS3.0 Telephone Line Sharing System/Fax Switch
  • Command fax switch
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Rank #2
Excelltel SOHO-PBX SP-208 (2 x 8) PABX Telephone Switch System Control Exchange 110V…
  • 2 CO Lines x 8 Extensions,Automated Telephone System.
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Product prices and availability are accurate as of the date/time indicated and are subject to change. Any price and availability information displayed on Amazon at the time of purchase will apply.

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