Zoho Survey

Overview

Zoho Survey is a freemium survey product for individuals and organizations that need branching, branded surveys, response analytics, or an API. It is strongest when those capabilities matter and the response allowance matches the work; the one-user plans are a poor fit for teams that need several people working in the same account.

Key features

• Logic branching: Branching can send respondents down different paths, making it useful for surveys whose follow-up questions depend on earlier answers. For a simple questionnaire, it is less of a deciding factor.
• Custom branding: Branding controls suit customer-facing surveys where an organization wants the survey to reflect its identity.
• Response analytics: Analytics support reviewing collected responses, a practical need when surveys are meant to inform decisions rather than simply gather answers.
• Survey API: API access is relevant to developers and organizations incorporating survey workflows into other systems. Readers comparing API-focused products can browse Survey API Software.
• Respondent panel: A respondent panel provides another route to reaching survey respondents, which may matter when creators need more than their own contact lists.

Pricing

Zoho Survey uses a freemium model. Free costs nothing and allows one user, 10 questions per survey, and 100 responses per survey. Those caps make it suitable for a small pilot or occasional short survey, but not for larger response volumes or longer questionnaires.

Basic has custom pricing and includes unlimited questions, 12,000 responses per year, and one user. Its annual quota suits users whose activity is measured across a year, though it offers no added seats over Free. Plus has custom pricing, unlimited questions, 3,000 responses per month, and one user; Pro raises the monthly allowance to 5,000 responses, also for one user. The monthly tiers are a better fit when demand is steady and can be planned around monthly quotas.

Enterprise has custom pricing, unlimited questions, 7,000 responses per month, and three users. It is the only listed plan that expands beyond one user, so it is the clearest fit for a small team, while larger teams may need to look elsewhere. No paid plan price is provided, so buyers should weigh the response and seat limits against the quote they receive.

Platforms

Zoho Survey is available through an API. The API is a useful option for programmatic survey workflows, but the platform listing does not establish availability through desktop or mobile apps.

Who it's for

Zoho Survey suits individuals who need branching, branding, analytics, or API access and can work within one-user plans. Free is a low-commitment way to start with modest surveys. Organizations with higher response needs can move to monthly or annual quotas, while teams requiring multiple users should focus on Enterprise or compare other products.

Pros and cons

• Pros: Branching, custom branding, analytics, API access, and a respondent panel cover several distinct survey needs in one product.
• Pros: The paid tiers provide substantial response allowances, with Enterprise supporting three users.
• Cons: Free is capped at 10 questions and 100 responses per survey, limiting its use for larger studies.
• Cons: Free, Basic, Plus, and Pro each allow only one user, restricting collaboration on those plans.
• Cons: Paid plans use custom pricing, so the listed quotas alone do not establish which tier is economical.

Alternatives

For a broader comparison, start with Survey Software or, for API-oriented needs, Survey API Software. Readers looking specifically for automated survey creation can browse AI Survey Generators.

• Typeform is worth considering if mobile and desktop platform coverage matters; its free plan allows unlimited forms but only 10 responses per month.
• Alchemer is another freemium option with free and trial plans; its paid tiers include annual response allowances.
• Qualtrics may suit an individual who can work within one user, three active surveys, 30 questions per survey, and 500 total responses on its free plan.
• Survey Solutions is a free option with Android, web, Windows, Linux, API, and self-hosted availability.
• LimeSurvey offers a free plan with 25 responses per month and one admin user, as well as a paid Basic plan.
• EUSurvey is a free, open-source alternative published under the EUPL licence.
• KoboToolbox is an alternative with a Starter plan at $21 a month and 1,000 submissions.
• Formbricks offers a Hobby plan with one workspace and 250 responses per month, plus a Pro plan.

Verdict

Choose Zoho Survey if branching, branding, analytics, or API access is central to your survey work and its response quotas fit your needs. Its free tier gives an individual a modest way to begin, while larger quotas and three seats are reserved for custom-priced plans. Look elsewhere if you need more than one user on a lower tier, exceed Free’s per-survey caps, or need a predictable published price before comparing plans.