No. 48of 50 ·HR Case Management Software

Work Shield

Web

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Freedom report

One barScore 4.9

Runs widely1 of 6 device platforms
DocumentedPlans, terms and facts published

Work Shield is ranked #48 of 50 in HR case management software on Freedom251. It runs on Web.

Work Shield plans and pricing

All plans

Shield Pro 2 client administrator seats · 5 client locations workshield.com · 9 Oct 2026

Shield Elite Up to 10 client administrator seats · Up to 50 client locations workshield.com · 9 Oct 2026

Compared on HR case management software

Free plan: No
Case intake options: omnichannel
HR knowledge base: Yes

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The record

Purpose: Work Shield combines secure reporting, case management, and neutral workplace investigations in one platform.
Reporting: Employees can report concerns through mobile, web, or a 24/7 call center.
Anonymous reports: Employees can report anonymously or identify themselves.
Investigations: Certified, neutral investigators handle workplace investigations and provide resolution recommendations.
Case tracking: The portal provides real-time investigation updates and documents cases through resolution.
Analytics: The platform provides real-time data and analytics, including insights across locations.
Integrations: Work Shield says onboarding requires no data integrations or IT support.
Security: Work Shield says it follows SOC 2 framework criteria, uses annual third-party penetration testing, and encrypts databases at rest and application traffic in transit with TLS/SSL.
Compliance: The pricing page lists the platform as meeting SOX and SOC 2 requirements.
Support: A dedicated Client Success team provides onboarding materials, documentation, and support, and Work Shield says launch typically takes five business days or less.
Pricing basis: Pricing depends on employee count, the level of investigative and compliance support, and which team members need access.
Investigation fees: The FAQ says the monthly per-employee fee includes investigations and there are no per-investigation fees.
Who it serves: Work Shield says it supports growing companies, large enterprises, schools, and public entities.

Where it ranks on Freedom251

Best HR Case Management Software in 2026#48 of 50

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Sources

workshield.com/organizations/· checked 9 Oct 2026
workshield.com· checked 9 Oct 2026
workshield.com/pricing/· checked 9 Oct 2026
workshield.com/faqs/· checked 9 Oct 2026
workshield.com/security-policy/· checked 9 Oct 2026
workshield.com/about-us/· checked 9 Oct 2026