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Welcome Back
What Welcome Back is
Welcome Back is a platform for restaurants and cafés that brings sales, loyalty, and marketing together, with a conversational AI point-of-sale system. Customers can save a loyalty points card to Apple Wallet or Google Pay through a QR code without downloading an app. Businesses can send wallet push notifications and email campaigns, segment guests by history, and automate welcome, win-back, and birthday flows. Guests can scan a QR code to browse a digital menu and order from their phones, with orders sent to the team. Staff can talk to the AI POS from a phone or tablet to take payments, manage menus, or check sales, without special hardware. Team tools include roles and permissions, per-person sales visibility, and management of every location from one account. Welcome Back says it works alongside a restaurant's existing POS. The company lists specialty coffee shops, cafés, restaurants, bars, event venues, and multi-location groups among its intended customers. It lists availability in Chile, Mexico, Colombia, Argentina, Peru, and Spain. Onboarding includes menu setup, data migration, and team training, and is said to take less than 48 hours. Support is available 24/7 on WhatsApp in Spanish, English, or Portuguese. Start costs $59 USD per month, Grow $89 USD per month, and Pro $129 USD per month; each lists an additional $19 per location.
Who it suits
Welcome Back suits restaurants, cafés, and other listed food-service businesses that want loyalty and marketing tools alongside their existing POS. Grow and Pro add digital ordering and AI POS capabilities for businesses that need those features across locations.
What it does well
- Loyalty cards can be saved to Apple Wallet or Google Pay from a QR code.
- Guest-history segmentation and automated campaign flows are supported.
- QR digital menu lets guests order from their phones.
- Conversational AI POS works from a phone or tablet without special hardware.
- Onboarding includes menu setup, data migration, and team training.
What to know first
- There is no free plan.
- Start, Grow, and Pro each charge an additional $19 per location.
- Email marketing in Grow is limited to 5,000 sends per month.
Limits
Start includes loyalty, CRM, dashboard metrics, push notifications, post-visit automations, and a staff app; it does not list Grow's digital menu or email marketing. Grow includes 5,000 email sends per month. Each of Start, Grow, and Pro lists an additional $19 per location.
Plans
| Plan | Billed and limits | Price |
|---|---|---|
| Pro | $129 USD/mo; +$19/additional location · Everything in Grow · complete POS with AI · online orders with zero commissions · demand and inventory forecasting · integrated electronic invoicing · dedicated account manager | $129 a month |
| Marketing module | + VAT; adds to Essential · Digital menu · landing page · email marketing · Google Reviews | 19,990 CLP a month |
| Inventory module | + VAT; adds to Essential · Costs · suppliers · waste · purchase invoices from the SII | 19,990 CLP a month |
| Delivery module | + VAT; adds to Essential · Orders from delivery apps land in the same POS | 19,990 CLP a month |
| Self-service module | + VAT; adds to Essential · Self-service kiosk · click & collect | 19,990 CLP a month |
| Google Reviews add-on | +$49 USD/mo · Automates collection of positive reviews | $49 a month |
| Start | $59 USD/mo; +$19/additional location · Unlimited loyalty customers, cards and points · CRM and customer database · real-time metrics dashboard · unlimited push notifications · post-visit automations · staff app | $59 a month |
| Grow | $89 USD/mo; +$19/additional location · Everything in Start · digital menu with QR · email marketing (5,000 sends/month) · own website · advanced customer analytics | $89 a month |
The first 8 of 10 plans, as welcomeback.io lists them, read 3 Oct 2026. The maker's own page has the final word. Every plan
Getting started
- Visit the Welcome Back website.
- Choose Start, Grow, Pro, or an Essential plan with modules as needed.
- Complete onboarding, which includes menu setup, data migration, and team training.
- Use the listed platforms: Android, iOS, or web.
- Contact support on WhatsApp if needed; it is available 24/7 in Spanish, English, or Portuguese.
Verdict
Pick Welcome Back if you want to combine restaurant loyalty and marketing with POS tools, including QR ordering and a conversational AI POS on Pro. It works alongside an existing POS, which suits teams adding these capabilities to their current setup. Look elsewhere if you need a free plan or operate outside the listed countries.
Questions
Does Welcome Back have a free plan?
No. Its pricing model is paid.
What are the Start, Grow, and Pro prices?
Start is $59 USD per month, Grow is $89 USD per month, and Pro is $129 USD per month. Each lists an additional $19 per location.
Which platforms does Welcome Back support?
The listed platforms are Android, iOS, and web.
Can Welcome Back work with an existing POS?
Yes. The company says it works alongside a restaurant's existing POS; Start is described as loyalty alongside the POS already in use.
Which countries are listed for availability?
The homepage lists Chile, Mexico, Colombia, Argentina, Peru, and Spain.
How can guests use loyalty cards?
They can save a points card to Apple Wallet or Google Pay by scanning a QR code, without downloading an app.
Facts from Welcome Back's own pages
- Availability
- The homepage lists availability in Chile, Mexico, Colombia, Argentina, Peru and Spain; the About page says businesses use it in 10 countries across Latin America and Spain. · welcomeback.io, 3 Oct 2026
- Billing
- The About page says subscriptions are billed month to month and can be cancelled at any time, with no hidden costs. · welcomeback.io, 3 Oct 2026
- Company
- Welcome Back says it was founded in Santiago, Chile, in 2024 by Sebastian Hirsch and Cristian Rodriguez. · welcomeback.io, 3 Oct 2026
- Conversational POS
- The conversational AI POS lets users take payments, manage menus and check sales by talking to the AI from a phone or tablet, with no special hardware required. · welcomeback.io, 3 Oct 2026
- Integrations
- The site names Apple Wallet and Google Pay for loyalty cards; its delivery module says orders from delivery apps can land in the same POS. · welcomeback.io, 3 Oct 2026
- Intended customers
- The company lists specialty coffee shops, quick-service cafés and restaurants, ice cream, açaí and frozen-yogurt shops, bars, event venues and multi-location restaurant groups as its target businesses. · welcomeback.io, 3 Oct 2026
- Loyalty
- Customers can save a points card to Apple Wallet or Google Pay using a QR code, without downloading an app. · welcomeback.io, 3 Oct 2026
- Marketing
- The platform supports wallet push notifications, email campaigns, guest-history segmentation and automated flows such as welcome, win-back and birthday campaigns. · welcomeback.io, 3 Oct 2026
- Onboarding
- Welcome Back says onboarding takes less than 48 hours and includes menu setup, data migration and team training. · welcomeback.io, 3 Oct 2026
- Ordering
- Guests can scan a QR code to view a digital menu and order from their phone, with orders sent to the team. · welcomeback.io, 3 Oct 2026
- POS compatibility
- The company says Welcome Back works alongside a restaurant's existing POS, and its Start plan is described as loyalty alongside the POS already in use. · welcomeback.io, 3 Oct 2026
- Product
- Welcome Back describes itself as an AI-native POS platform bringing sales, loyalty and marketing together for restaurants and cafés in Latin America. · welcomeback.io, 3 Oct 2026
- Reviews
- Welcome Back says it helps businesses turn happy guests into Google reviews. · welcomeback.io, 3 Oct 2026
- Support
- The company says support is available 24/7 on WhatsApp in Spanish, English or Portuguese. · welcomeback.io, 3 Oct 2026
- Team tools
- Team management includes roles and permissions, per-person sales visibility and management of every location from one account. · welcomeback.io, 3 Oct 2026
Where Welcome Back stands on Freedom251
- Restaurant Marketing Software#29 of 34