Freedom251 › WhatsApp Marketing Software
Waki
What Waki is
Waki is a WhatsApp marketing platform built on the official Meta WhatsApp Business API. It supports bulk campaigns with personalized templates, smart scheduling, and delivery optimization, while a GPT-powered chatbot provides multilingual replies and human handoff. A visual workflow builder uses triggers and conditional logic; scheduling includes time-zone awareness, drip campaigns, and recurring sends. Contacts can be imported by CSV, synchronized from a CRM, segmented, and tagged. Analytics show delivery, open, and click activity in real time and allow report exports. Waki connects to Meta’s WhatsApp API, supports direct CRM syncing, and offers API documentation. The browser application is available at app.waki.in. Waki says it serves small and medium businesses, including e-commerce, real estate, healthcare, education, and restaurants. A free plan is available, with paid plans from ₹699.00/mo. Paid tiers differ in channels, contacts, workflows, API requests, team members, and support.
Who it suits
Waki suits small and medium businesses running WhatsApp campaigns, especially in e-commerce, real estate, healthcare, education, and restaurants.
What it does well
- Offers a free plan
- Provides multilingual GPT chatbot replies
- Includes visual workflow automation
- Tracks campaign activity in real time
- Supports CRM contact syncing
What to know first
- WhatsApp is the only channel
- Chhotu limits accounts to 500 contacts
- Paid plans start at ₹699.00/mo
Limits
The free plan's limits are not described in the listed plan details. The Chhotu Plan costs ₹699.00/mo and includes one WhatsApp channel, up to 500 contacts, one automation workflow, and 1,000 API requests per month.
Plans
| Plan | Billed and limits | Price |
|---|---|---|
| Professional | ₹2499.00/mo · 3 WhatsApp Channels · Up to 5,000 Contacts · 10 Automation Workflows · 50,000 API Requests/month · Up to 5 Team Members · Email Support | ₹2,499 a month |
| Enterprise | ₹2999.00/mo · Unlimited WhatsApp Channels · Unlimited Contacts · Unlimited Automations · Unlimited API Requests · Unlimited Team Members · Priority Support | ₹2,999 a month |
| Chhotu Plan | ₹699.00/mo · 1 WhatsApp Channel · Up to 500 Contacts · 1 Automation Workflow · 1,000 API Requests/month · Community Support · AI Auto-Reply | ₹699 a month |
As waki.in lists them, read 30 Sept 2026. The maker's own page has the final word.
Getting started
- Open the Waki website or browser application at app.waki.in
- Create or choose a Waki plan, including the free option
- Connect the Meta WhatsApp Business API
- Import contacts by CSV or sync them from a CRM
- Create templates, segments, tags, and automation workflows
- Schedule broadcasts or recurring campaigns and review analytics
Verdict
Waki combines WhatsApp broadcasting, automated conversations, contact organization, and campaign reporting in a browser-based service with API access. Its free tier and escalating paid plans let businesses choose limits for channels, contacts, workflows, and team support.
Questions
Is Waki free?
Yes. Waki offers a free plan. Paid plans start with Chhotu at ₹699.00/mo.
What does the Chhotu Plan include?
It includes one WhatsApp channel, up to 500 contacts, one automation workflow, 1,000 API requests monthly, community support, and AI auto-reply.
Which platforms does Waki support?
Waki provides a browser-based application and API access. The listed platforms are web and API.
Does Waki connect to a CRM?
Yes. Contacts can be synced directly from a CRM, and Waki also supports CSV imports.
Does Waki offer chatbot handoff?
Its GPT-powered chatbot provides multilingual automated replies and can hand conversations to a human.
Facts from Waki's own pages
- AI chatbot
- The chatbot offers GPT-powered multilingual automated replies and human handoff. · waki.in, 30 Sept 2026
- Analytics
- Campaign analytics include real-time delivery, open, and click tracking, plus report exports. · waki.in, 30 Sept 2026
- Automation
- Automation workflows use a visual builder with triggers and conditional logic; campaign scheduling includes time-zone awareness, drip campaigns, and recurring sends. · waki.in, 30 Sept 2026
- Bulk messaging
- It supports personalized templates, smart scheduling, and delivery optimization for bulk messages. · waki.in, 30 Sept 2026
- Contact management
- Users can import contacts by CSV, sync from a CRM system, segment contacts, and apply custom tags. · waki.in, 30 Sept 2026
- Data handling
- Waki processes message content, contact lists, templates, and campaign metadata; Cashfree processes subscription payments, and full credit-card numbers are not stored by Waki. · waki.in, 30 Sept 2026
- Integrations
- Waki connects to Meta WhatsApp Business API and supports direct CRM syncing; its privacy policy names Meta/WhatsApp, Cashfree payments, and hosting providers as third parties. · waki.in, 30 Sept 2026
- Intended users
- Waki describes its mission as serving small and medium businesses and highlights e-commerce, real estate, healthcare, education, and restaurants as use cases. · waki.in, 30 Sept 2026
- Platform access
- The maker links to a browser based application at app.waki.in and API documentation; opened maker pages did not state desktop or mobile app availability. · waki.in, 30 Sept 2026
- Product
- Waki is a WhatsApp marketing platform using the official Meta WhatsApp Business API for campaigns, automated replies, and customer engagement. · waki.in, 30 Sept 2026
- Security
- The privacy policy says Waki uses encryption in transit and at rest, secure access controls, and regular security audits. · waki.in, 30 Sept 2026
- Support
- The company About page states 24/7 support; paid plans list community support for Chhotu, email support for Professional, and priority support for Enterprise. · waki.in, 30 Sept 2026
Where Waki stands on Freedom251
- WhatsApp Marketing Software#14 of 72