No. 27 of 52 ·Usability Testing Software

UserLens

Web · paid plans from $83.33/mo

Freedom report

One barScore 5.1

Free tierA free tier is on its own pricing page
Open codeNo open-source code on record
Runs widely1 of 6 device platforms
DocumentedThinly documented

UserLens is ranked #27 of 52 in usability testing software on Freedom251. It runs on Web. There is a free plan. Paid plans start at $83.33/mo.

UserLens plans and pricing

All plans

Free Free $0 per month 100 profiles · 300 personalized emails per month · 1 active campaign · PostHog integration · Database integration userlens.io · 4 Oct 2026

Starter $100/mo $100 per month 10,000 profiles · 10,000 personalized emails per month · 5 active campaigns · PostHog integration · Database integration userlens.io · 4 Oct 2026

Growth $1,000/yr Starts at $1,000 per month, billed annually Expanded profile and email volume · More active campaigns · Additional data integrations · Priority onboarding · Priority support userlens.io · 4 Oct 2026

Enterprise Not published Let's talk Custom profile and email volume · Custom campaign limits · Security and governance controls · Custom integrations · Dedicated implementation and support userlens.io · 4 Oct 2026

Compared on usability testing software

Free plan: Yes
Paid from: $100/mo

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The record

Purpose: Userlens is a customer adoption and retention engine for product-led growth and product teams.
Product: Lumi uses customer profiles and product behavior to prepare personalized guidance in campaigns approved by the customer.
Data connections: The product page names Postgres, PostHog, Mixpanel, and Amplitude as examples of backend and analytics sources.
Campaign controls: Campaigns can set a goal, audience, tone, exclusions, and limits, with Lumi operating inside the approved brief.
Contact safeguards: The product page describes frequency caps, quiet hours, never-contact flags, and skip-if-unsure rules.
Measurement: Lumi measures whether target product behavior changes and tracks adoption, stalls, and follow-up opportunities.
Use cases: The listed campaign examples include trial conversion, feature launches, and retention.
Privacy roles: Userlens says it generally acts as controller for its own customer and website information, and as processor for customer-provided end-user data.
Security: Userlens says its safeguards include access controls, confidentiality obligations, and measures appropriate to the information.
Data hosting: The privacy policy says primary service infrastructure is hosted in AWS regions in Frankfurt and Stockholm.
Sensitive data: Customers must not use the service to collect sensitive personal information unless expressly agreed with Userlens and permitted by law.
Support: The pricing page lists priority support for Growth and dedicated implementation and support for Enterprise.
Price from: $83.33/mo

Where it ranks on Freedom251

Best Usability Testing Software in 2026#27 of 52

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Sources

userlens.io/lumi· checked 4 Oct 2026
userlens.io/privacy-policy· checked 4 Oct 2026
userlens.io/pricing· checked 4 Oct 2026