Twenty
What Twenty is
Twenty is an open-source CRM platform for technical teams building systems around complex business needs. It can run as managed cloud software or be self-hosted on an organisation’s infrastructure. Users create custom objects, fields, views and no-code workflows from Settings, with unlimited customization at no extra charge. Table, Kanban and Calendar views are included, alongside unlimited custom views. Google or Microsoft accounts can be connected so emails and calendar events link to CRM records. Every Cloud workspace includes a native MCP server for AI assistants to read and write CRM data through OAuth. Developers can build TypeScript apps with custom objects, server-side logic, React components, AI skills and agents, views and navigation. Plans include REST and GraphQL APIs, webhooks and an MCP server; CSV import and API migrations for 50,000 or more records are supported. Pro costs $9 a month per user with yearly billing selected by default. Organization costs $19 a month per user.
Who it suits
It suits technical teams that need customizable CRM records, workflows or internal apps. Self-hosting is available for teams wanting to own their infrastructure.
What it does well
- Open-source and self-hostable
- Unlimited custom objects, fields and views
- Connects Google or Microsoft accounts
- Native MCP server supports AI assistants
- 30-day trial without a credit card
What to know first
- Row-level permissions are unavailable on Pro
- SSO is unavailable on Pro
- Pro API limit is 50 calls per minute
Plans
| Plan | Billed and limits | Price |
|---|---|---|
| Pro | $9/user/month; yearly billing selected by default on the pricing page · Unlimited seats, records, custom objects, fields, and views · 50 workflow credits/year included · 50 API calls/minute | $9 a month |
| Organization | $19/user/month · Unlimited seats, records, custom objects, fields, and views · Row-level permissions · SAML/OIDC SSO · 100 API calls/minute | $19 a month |
| Enterprise | from $50k/year · Unlimited seats, records, custom objects, fields, and views · Single-tenant isolation · IP allow-listing · SCIM provisioning · Custom API call limit | $50,000 a year |
As twenty.com lists them, read 11 Oct 2026. The maker's own page has the final word.
Verdict
Twenty focuses on deep CRM customization for technical teams, with cloud and self-hosted deployment choices. Its plan differences matter for permissions, SSO, API limits and support.
Facts from Twenty's own pages
- AI features
- Yes · twenty.com, 20 Sept 2026
- AI integrations
- Every Cloud workspace includes a native MCP server that AI assistants can connect to via OAuth to read and write CRM data in natural language. · twenty.com, 11 Oct 2026
- Apps framework
- Developers can build Twenty apps in TypeScript with custom objects, server-side logic, React components, AI skills and agents, views, and navigation. · twenty.com, 11 Oct 2026
- CRM views
- The plans include Table, Kanban, and Calendar views, with unlimited custom views. · twenty.com, 11 Oct 2026
- Customization
- Users can create custom objects, fields, views, and no-code workflows from Settings, with unlimited customization at no extra charge. · twenty.com, 11 Oct 2026
- Data import
- Users can import data via CSV or use the API for migrations involving 50,000+ records. · twenty.com, 11 Oct 2026
- Developer access
- All listed plans include REST and GraphQL APIs, webhooks, and an MCP server; API limits are 50 calls per minute on Pro and 100 on Organization. · twenty.com, 11 Oct 2026
- Email and calendar
- Twenty connects Google or Microsoft accounts and links emails and events to CRM records. · twenty.com, 11 Oct 2026
- Email sync
- Yes · twenty.com, 20 Sept 2026
- Enterprise security
- Enterprise includes single-tenant isolation, IP allow-listing, SCIM provisioning, and a security review and DPA. · twenty.com, 11 Oct 2026
- Free plan
- Yes · twenty.com, 20 Sept 2026
- Free trial
- Yes · twenty.com, 20 Sept 2026
- Intended users
- The product is presented for technical teams building custom CRMs and internal apps that adapt to changing business needs. · twenty.com, 11 Oct 2026
- Open source
- Yes · twenty.com, 20 Sept 2026
- Product
- Twenty is an open-source CRM platform for technical teams to build a custom CRM around complex business needs. · twenty.com, 11 Oct 2026
- Visual sales pipeline
- Yes · twenty.com, 20 Sept 2026
- Security
- Two-factor authentication is included across all listed plans; row-level permissions and SSO are unavailable on Pro but included on Organization and Enterprise. · twenty.com, 11 Oct 2026
- Self-hosting
- Twenty says customers can self-host the open-source CRM to own their infrastructure or use its managed cloud service. · twenty.com, 11 Oct 2026
- Paid from
- 9 · twenty.com, 20 Sept 2026
- Support
- Pro includes standard support, Organization includes priority support, and Enterprise includes dedicated support and an SLA. · twenty.com, 11 Oct 2026
- Trial
- The pricing page offers a 30-day Cloud trial without requiring a credit card. · twenty.com, 11 Oct 2026
Where Twenty stands on Freedom251
- CRM Software#9 of 244