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TrueDEM
What TrueDEM is
TrueDEM is panagenda’s digital experience monitoring product for IT teams tracking employees’ Microsoft 365 experience from endpoints and networks to Microsoft’s cloud. It monitors Teams, Outlook, SharePoint, OneDrive, Copilot, and other M365 services, combining endpoint telemetry with Microsoft cloud-side measures such as Call Quality Dashboard data. TrueDEM M365 provides user-experience monitoring, outage insights, exportable reports, configurable alerts, and up to 30 days of default data retention. TrueDEM Advanced adds real-time monitoring of Teams calls and meetings with per-participant call quality analytics. Site Monitor uses virtual testing users for synthetic checks of Microsoft 365 workload availability and performance. The SaaS service uses a lightweight endpoint agent; its Manager can be deployed through Intune, SCCM, GPO, or another software deployment tool. The agent supports Windows 10+, macOS, and VDI, including Citrix and Azure Virtual Desktop, and runs in user context without admin rights. The maker says the agent does not access Teams chats, OneDrive files, or emails. Pricing is based on monitored users, with Site Monitor priced per location or site.
Who it suits
TrueDEM suits IT teams seeking visibility into employees’ Microsoft 365 experience and Teams call quality. Its Site Monitor may also suit teams checking Microsoft 365 workload availability and performance through synthetic checks.
What it does well
- Monitors Teams, Outlook, SharePoint, OneDrive, and Copilot
- Combines endpoint telemetry with Microsoft cloud-side metrics
- Advanced includes per-participant Teams call quality analytics
- Agent runs in user context without admin rights
- Maker says the agent does not read M365 content
What to know first
- No free plan
- Pricing is available on request
- M365 default data retention is up to 30 days
Limits
TrueDEM M365 keeps up to 30 days of default data. Advanced offers extended retention up to six months and requires a minimum of 250 users for mixed-tier Enterprise; Site Monitor is licensed per location or site.
Plans
| Plan | Billed and limits | Price |
|---|---|---|
| TrueDEM Advanced | Per monitored user · Minimum 250 users for mixed-tier Enterprise · Extended data retention up to 6 months | On request |
| TrueDEM M365 | Per monitored user · Volume discounts via Enterprise License · Default data retention up to 30 days | On request |
| TrueDEM Site Monitor | Per location / site · Lightweight agent, select-device deployment | On request |
As panagenda.com lists them, read 7 Oct 2026. The maker's own page has the final word.
Getting started
- Visit the TrueDEM website and request a free trial or pricing
- Choose M365, Advanced or Site Monitor licensing
- Deploy the lightweight Manager through Intune, SCCM, GPO or another software tool
- Install the agent on Windows 10+, macOS or supported VDI environments
- Configure monitored users or Site Monitor locations
Verdict
TrueDEM offers several monitoring options, from user-experience reporting to Teams call analytics and synthetic site checks. Pricing depends on monitored users or locations, and retention varies by plan.
Questions
Is there a free trial?
Yes. TrueDEM offers a free trial, but no free plan is listed.
Which operating systems are supported?
The agent supports Windows 10+, macOS and VDI environments including Citrix and Azure Virtual Desktop.
Does the agent read Microsoft 365 content?
The maker says it does not read or consume Teams chats, OneDrive files or emails.
How is TrueDEM priced?
M365 and Advanced are priced per monitored user. Site Monitor is priced per location or site, with pricing supplied on request.
What does TrueDEM Advanced add?
It provides real-time Teams call and meeting monitoring with per-participant call-quality analytics, plus retention up to six months.
Facts from TrueDEM's own pages
- Company
- panagenda says it was founded in Vienna in 2007 and launched TrueDEM in 2020. · panagenda.com, 7 Oct 2026
- Deployment
- The SaaS platform uses a lightweight endpoint agent; its Manager can be deployed through Intune, SCCM, GPO, or another software deployment tool. · panagenda.com, 7 Oct 2026
- Founded
- 2007 · panagenda.com, 28 Sept 2026
- Headquarters
- Vienna, Austria · panagenda.com, 28 Sept 2026
- Integrations
- TrueDEM combines endpoint telemetry with Microsoft cloud-side metrics, including Call Quality Dashboard data. · panagenda.com, 7 Oct 2026
- M365 content access
- The maker says the agent does not read or consume content such as Teams chats, OneDrive files, or emails. · panagenda.com, 7 Oct 2026
- M365 monitoring
- TrueDEM M365 provides user experience monitoring, outage insights, exportable reporting, configurable alerts, and up to 30 days of default data retention. · panagenda.com, 7 Oct 2026
- Monitoring scope
- It monitors Microsoft 365 services including Teams, Outlook, SharePoint, OneDrive, Copilot, and other M365 services. · panagenda.com, 7 Oct 2026
- Pricing and licensing
- Pricing is based on the number of monitored users, and the maker asks customers to contact it for pricing; Site Monitor is priced per location or site. · panagenda.com, 7 Oct 2026
- Purpose
- TrueDEM is a digital experience monitoring product that gives IT teams real-time visibility into employees’ Microsoft 365 and Teams experience from their devices through the network to Microsoft’s cloud. · panagenda.com, 7 Oct 2026
- Security
- The maker’s DORA document says data is encrypted in transit and at rest, can be separated into core and privileged data, and can be hosted in the EU or US Azure region selected by the customer. · panagenda.com, 7 Oct 2026
- Site monitoring
- TrueDEM Site Monitor uses virtual testing users for 24/7 synthetic checks of Microsoft 365 workload availability and performance. · panagenda.com, 7 Oct 2026
- Support
- The TrueDEM M365 plan lists Premium Support, and panagenda says its consultants work directly with development to resolve service requests. · panagenda.com, 7 Oct 2026
- Supported environments
- The product page says the agent supports Windows 10+, macOS, and VDI environments including Citrix and Azure Virtual Desktop. · panagenda.com, 7 Oct 2026
- Teams analytics
- TrueDEM Advanced includes real-time Teams calls and meetings monitoring and per-participant call quality analytics. · panagenda.com, 7 Oct 2026
- User permissions
- The endpoint agent runs in user context without admin rights, while the product’s client requirements list Windows 10 version 1709 and later and macOS 13 or later on ARM64. · panagenda.com, 7 Oct 2026