Freedom251 › Nonprofit Membership Management Software
Tessitura
by Tessitura
What Tessitura is
Tessitura is a platform for arts and culture organizations that brings customer management, ticketing, fundraising, memberships, online commerce, and business insights together. Its CRM connects interactions and communications with ticket purchases, contributions, and memberships in a shared customer history. Ticketing covers general and timed admission, venue seating, subscriptions, group sales, education registrations, and virtual experiences. Fundraising tools handle donor workflows, online giving, pledge and installment billing, acknowledgements, and reminders. Organizations can configure unlimited membership programs with tailored levels, renewal rules, benefits, and entitlements. For online sales, Tessitura offers a hosted storefront, custom sites connected through its API, or a combination, with real-time transactions; API access comes with a Tessitura license at no extra charge. Business insights include ad hoc queries, more than 200 standard reports, dashboards, alerts, and data exploration. Ticket and membership scanning works offline, supports timed admission, and tracks attendance in real time. Organizations may use Tessitura’s cloud hosting or host their own environment. The platform is available across Android, iOS, web, Windows, API, and self-hosted deployments. Tessitura is a nonprofit member-owned organization founded in 2001, and pricing is available on request.
Who it suits
Tessitura suits museums, orchestras, theatres, educational institutions, and other cultural organizations that need customer records alongside ticketing, fundraising, memberships, and commerce. It is also relevant to organizations that want a choice between Tessitura cloud hosting and hosting their own environment.
What it does well
- Combines customer interactions, sales, contributions, and memberships in one CRM history.
- Supports timed admission, subscriptions, group sales, and virtual experiences.
- Unlimited membership programs can have configurable rules and benefits.
- API access is included with a Tessitura license at no extra charge.
- Ticket and membership scanning supports offline use.
- Includes more than 200 standard reports and ad hoc queries.
What to know first
- Pricing is available only on request.
- Cloud access requires stable internet and a small installed program on PCs or laptops.
- Cloud use requires PCs and local networks.
Plans
| Plan | Billed and limits | Price |
|---|---|---|
| Tessitura | Pricing not stated; contact Tessitura for details | On request |
As tessitura.com lists them, read 11 Oct 2026. The maker's own page has the final word.
Getting started
- Visit the Tessitura website.
- Contact Tessitura for pricing and licensing details.
- Choose Tessitura cloud hosting or host your own environment.
- For cloud hosting, provide PCs and local networks with stable internet and install the required small program on access computers.
- Use the platform through its supported Android, iOS, web, or Windows options, or connect through the API.
Verdict
Arts and culture organizations seeking an integrated platform for customer management, ticketing, fundraising, memberships, and commerce should consider Tessitura. Its broad operational coverage and choice of hosting are central reasons to evaluate it. Organizations should look elsewhere if they need a published price before contacting the maker.
Questions
How much does Tessitura cost?
Tessitura is paid, and pricing is available on request.
Which platforms does Tessitura support?
The listed platforms are Android, iOS, web, Windows, API, and self-hosted.
Can an organization host Tessitura itself?
Yes. Organizations can use Tessitura cloud hosting or host their own Tessitura environment.
Is the API included?
API access is included with a Tessitura license at no additional charge.
Who makes Tessitura?
Tessitura is made by Tessitura. Tessitura Network is described as a nonprofit member-owned organization founded in 2001.
What integrations are part of its ecosystem?
The maker describes an ecosystem that includes integrated mobile apps, web design and development partners, donation tools, online waiting rooms, and retail tools.
Facts from Tessitura's own pages
- Analytics
- The business insights tools include ad hoc queries, more than 200 standard reports, dashboards, alerts, and data exploration. · tessitura.com, 11 Oct 2026
- API
- Tessitura says API access is included with its license at no additional charge and can support custom websites and purchase paths. · tessitura.com, 11 Oct 2026
- Audience
- Tessitura says more than 800 arts and culture organizations use its platform. · tessitura.com, 11 Oct 2026
- Cloud security
- Tessitura’s cloud hosting uses AWS, monitored defenses, vulnerability scans and penetration tests, and a disaster recovery plan with full backups; the maker states its hosted environment is PCI DSS compliant. · tessitura.com, 10 Oct 2026
- Company
- Tessitura describes itself as a mission-based nonprofit technology company and member-owned cooperative founded by seven cultural organizations. · tessitura.com, 11 Oct 2026
- Compliance
- Tessitura states that its hosted environment and database are PCI DSS compliant and that it adheres to regional privacy regulations including GDPR. · tessitura.com, 11 Oct 2026
- CRM
- Its CRM brings together information about visitors, members, donors, volunteers, and other constituents to support personalized service and communications. · tessitura.com, 11 Oct 2026
- E-commerce
- TNEW provides a mobile-responsive online purchase path where customers can buy tickets, memberships, packages, gift certificates, and donations in one cart. · tessitura.com, 11 Oct 2026
- Founded
- 2001 · tessitura.com, 28 Sept 2026
- Fundraising
- Fundraising features include moves management, online giving, pledge and installment billing, donor acknowledgements, and reminders. · tessitura.com, 10 Oct 2026
- Headquarters
- Middletown, Delaware, United States · tessitura.com, 28 Sept 2026
- Hosting
- Organizations can use Tessitura cloud hosting or host their own Tessitura environment. · tessitura.com, 11 Oct 2026
- Hosting requirements
- For its cloud environment, Tessitura says users need PCs and local networks with stable internet, and must install a small program on the PCs or laptops used to access it. · tessitura.com, 10 Oct 2026
- Integrations
- Its community vendor directory lists providers across areas including web integration, mobile apps, waiting rooms, retail, marketing, and ticket protection. · tessitura.com, 11 Oct 2026
- Memberships
- The platform supports unlimited membership programs with configurable levels, renewal rules, benefits, and entitlements. · tessitura.com, 10 Oct 2026
- Payments
- Tessitura Merchant Services is described as PCI DSS, P2PE, and E2EE compliant and offers fraud controls including optional AVS and 3D Secure Authentication. · tessitura.com, 10 Oct 2026
- Purpose
- Tessitura is a unified platform for arts and culture organizations, combining customer relationship management, ticketing, fundraising, marketing, membership, and other functions. · tessitura.com, 11 Oct 2026
- Scanning
- Ticket and membership scanning supports offline use, timed admission, and real-time attendance tracking. · tessitura.com, 11 Oct 2026
- Security
- Tessitura describes cloud hosting on AWS, vulnerability scans and penetration tests, and software development practices using a PCI-validated Secure Software Lifecycle. · tessitura.com, 11 Oct 2026
- Support
- Tessitura cloud hosting includes comprehensive 24/7 support, monitoring, platform maintenance, and software installation and upgrades. · tessitura.com, 11 Oct 2026
- Ticketing
- The ticketing system supports seated venues, capacity-controlled ticketing, subscriptions, packages, dynamic pricing, and member or VIP benefits. · tessitura.com, 11 Oct 2026
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