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Telecom Metric Cloud PBX
What Telecom Metric Cloud PBX is
Telecom Metric Cloud PBX is a cloud-hosted VoIP business phone system for organizations, including those operating across multiple locations. It supports multiple business numbers, advanced call routing, ring groups, an auto attendant, and voicemail transcription. A management console controls IP phones and softphones and can deploy firmware. Desktop softphones for PC and Mac and mobile apps for Android and iOS allow office calls while users are away. The service includes voice and video conferencing, including browser-based WebRTC conferencing. Voicemails can be sent as sound files by email, and inbound faxes as PDF files. Server-side integrations include Salesforce, Microsoft Dynamics 365, Zendesk, Zoho, Freshdesk, and custom connections. CRM links can launch calls, match caller IDs, log calls, and report activity. Telecom Metric describes authenticated end-to-end encryption, active network monitoring, nine redundant environments, automatic backups, and failover. Pricing is available on request.
Who it suits
It suits businesses needing hosted calling across locations, managed phone devices, conferencing, and CRM-connected workflows. Small businesses are specifically highlighted in the product description.
What it does well
- Multiple numbers and advanced call routing
- Desktop and mobile softphones
- Voice and video conferencing
- CRM integrations and custom connections
- Redundancy, backups, and failover
What to know first
- Pricing is available only on request
- Emergency 911 access is an optional offering
- Support details are provided through the managed telephony FAQ
Verdict
Cloud PBX brings business calling, conferencing, messaging by email, device management, and CRM connections into a hosted system. Its security and redundancy features are clearly described, but organizations must contact Telecom Metric for pricing and confirm optional emergency-calling requirements.
Facts from Telecom Metric Cloud PBX's own pages
- Auto attendant
- The digital receptionist answers calls with a customizable menu, virtual departments, and messages for business and after-hours periods. · telecommetric.com, 12 Oct 2026
- Business numbers
- multiple · telecommetric.com, 22 Sept 2026
- Call routing
- advanced · telecommetric.com, 22 Sept 2026
- Company
- Telecom Metric Inc. says it was founded in Kingston, Ontario and lists offices in Toronto, Ottawa, and Kingston. · telecommetric.com, 12 Oct 2026
- Conferencing
- The service includes integrated voice and video conferencing, with browser-based WebRTC conferencing described in the FAQ. · telecommetric.com, 12 Oct 2026
- CRM integration
- CRM integration can launch calls, match inbound caller IDs to customers, log calls, and report call duration and customer or agent activity. · telecommetric.com, 12 Oct 2026
- CRM integrations
- Server-side integrations listed include Salesforce, Microsoft Dynamics 365, Zendesk, Zoho, Freshdesk, and others; custom integrations are also described. · telecommetric.com, 12 Oct 2026
- Desktop and mobile apps
- Yes · telecommetric.com, 22 Sept 2026
- Emergency calling
- The service offers a 911 option that can provide direct access to a local emergency call center. · telecommetric.com, 12 Oct 2026
- Encryption and monitoring
- The product page says voice and conference calls use authenticated end-to-end encryption and that network traffic is actively monitored. · telecommetric.com, 12 Oct 2026
- Hosted phone system
- Telecom Metric offers a secure, cloud-hosted VoIP business phone system. · telecommetric.com, 12 Oct 2026
- Intended customers
- The product page describes the offering as a business phone solution and highlights secure hardware for small businesses. · telecommetric.com, 12 Oct 2026
- Management
- The management console lets users manage IP phones and softphones and deploy firmware. · telecommetric.com, 12 Oct 2026
- Management console
- Users can manage IP phones and softphones and deploy firmware through a management console. · telecommetric.com, 12 Oct 2026
- Mobile and desktop apps
- The FAQ says mobile apps are available for Android and iOS and desktop softphones for PC and Mac. · telecommetric.com, 12 Oct 2026
- Multi-location calling
- The system can centralize call functions for multiple locations and route callers through ring groups. · telecommetric.com, 12 Oct 2026
- Privacy
- Telecom Metric says it keeps voice data compliant with Federal and Provincial privacy laws. · telecommetric.com, 12 Oct 2026
- Product
- Telecom Metric describes Cloud PBX as a secure, cloud-hosted business phone solution. · telecommetric.com, 12 Oct 2026
- Redundancy
- The product page describes nine redundant environments with automatic backups and built-in failover. · telecommetric.com, 12 Oct 2026
- Security
- Telecom Metric says it uses authenticated end-to-end encryption for voice and conference calls and actively monitors network traffic. · telecommetric.com, 12 Oct 2026
- Softphones
- Desktop and mobile softphones can make, receive, and transfer calls through the office phone system, including when users are away from the office. · telecommetric.com, 12 Oct 2026
- Support
- The managed telephony FAQ says support is available by phone, live chat, or email, and customers receive a dedicated account manager. · telecommetric.com, 12 Oct 2026
- Voicemail and fax
- Inbound faxes can be delivered as PDFs by email, and voicemails as sound files by email. · telecommetric.com, 12 Oct 2026
- Voicemail transcription
- Yes · telecommetric.com, 22 Sept 2026
Where Telecom Metric Cloud PBX stands on Freedom251
- Business Phone Systems#148 of 167