Telecom Metric Cloud PBX is a cloud-hosted VoIP business phone system for organizations, including those operating across multiple locations. It supports multiple business numbers, advanced call routing, ring groups, an auto attendant, and voicemail transcription. A management console controls IP phones and softphones and can deploy firmware. Desktop softphones for PC and Mac and mobile apps for Android and iOS allow office calls while users are away. The service includes voice and video conferencing, including browser-based WebRTC conferencing. Voicemails can be sent as sound files by email, and inbound faxes as PDF files. Server-side integrations include Salesforce, Microsoft Dynamics 365, Zendesk, Zoho, Freshdesk, and custom connections. CRM links can launch calls, match caller IDs, log calls, and report activity. Telecom Metric describes authenticated end-to-end encryption, active network monitoring, nine redundant environments, automatic backups, and failover. Pricing is available on request.
Who it is for
It suits businesses needing hosted calling across locations, managed phone devices, conferencing, and CRM-connected workflows. Small businesses are specifically highlighted in the product description.
What is good
- Multiple numbers and advanced call routing
- Desktop and mobile softphones
- Voice and video conferencing
- CRM integrations and custom connections
- Redundancy, backups, and failover
What to know first
- Pricing is available only on request
- Emergency 911 access is an optional offering
- Support details are provided through the managed telephony FAQ
Verdict
Cloud PBX brings business calling, conferencing, messaging by email, device management, and CRM connections into a hosted system. Its security and redundancy features are clearly described, but organizations must contact Telecom Metric for pricing and confirm optional emergency-calling requirements.
Compared on business phone systems
- Business numbers
- multiple
- Auto attendant
- Yes
- Call routing
- advanced
- Voicemail transcription
- Yes
- Desktop and mobile apps
- Yes
