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Synergy Investigation Case Management
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What Synergy Investigation Case Management is
Synergy Investigation Case Management is hybrid software for police institutions, automating investigations from crime reporting through evidence processing, intelligence analysis, finalization, and review. Online case tracking follows complaints through different states, while an audit trail records access to and changes in information. Case intake forms, custom fields, workflow automation, and reporting dashboards support structured administration. Investigation tools include arrest and release management, interviews, evidence and document management, seized item registers, search and seizure, summons, and notices. Its analytics module helps investigators visualize varied data and monitor ongoing activities. A built-in integration gateway, APIs, API management solutions, and enterprise service bus technology exchange data with external systems. Security controls include attribute-based and role-based access, single sign-on, two-factor authentication, and activity and data auditing. Synergy eCase supports on-premises and cloud hosting, with low-code graphical configuration. It runs through web, API, or self-hosted deployment. Synergy was founded in 1997 and is based in McLean, Virginia.
Who it suits
It suits police institutions at district, regional, and other organizational levels needing configurable investigation workflows and case records.
What it does well
- Tracks cases from reporting through review
- Includes evidence and document management
- Provides audit trails and dashboards
- Supports APIs and external-system exchange
- Offers on-premises or cloud hosting
What to know first
- Paid product with no listed price
- Configuration requires administrative setup
- Designed specifically for police institutions
Plans
| Plan | Billed and limits | Price |
|---|---|---|
| Synergy eCase | Perpetual license offered; pricing not stated | On request |
As synisys.com lists them, read 12 Oct 2026. The maker's own page has the final word.
Verdict
Synergy Investigation Case Management covers end-to-end police investigation administration with configurable workflows, analytics, integrations, and auditing. Its hybrid hosting and low-code controls suit organizations that need deployment and process flexibility.
Facts from Synergy Investigation Case Management's own pages
- Analytics
- The analytics module lets investigators manage and visualize diverse data and track ongoing case activities. · synisys.com, 12 Oct 2026
- Audit trail
- Yes · synisys.com, 22 Sept 2026
- Case tracking
- Tracks complaints and investigations online through different states and records access to or modification of information in an audit trail. · synisys.com, 12 Oct 2026
- Custom case fields
- Yes · synisys.com, 22 Sept 2026
- Customization
- The low-code system can be configured through a graphical user interface, and administrators can change it without source code. · synisys.com, 12 Oct 2026
- Deployment
- hybrid · synisys.com, 22 Sept 2026
- Founded
- 1997 · synisys.com, 28 Sept 2026
- Headquarters
- McLean, Virginia, USA · synisys.com, 28 Sept 2026
- Hosting
- Synergy eCase supports both on-premises and cloud hosting. · synisys.com, 12 Oct 2026
- Case intake forms
- Yes · synisys.com, 22 Sept 2026
- Integration
- Synergy eCase has a built-in integration gateway and APIs, and supports API management solutions and enterprise service bus technology for exchanging data with external systems. · synisys.com, 12 Oct 2026
- Intended users
- The investigation solution is intended for police institutions at all levels, including district and regional police departments. · synisys.com, 12 Oct 2026
- Investigation tools
- Listed tools include arrest and release management, interviews, evidence and document management, seized item registers, search and seizure, summons, and notices. · synisys.com, 12 Oct 2026
- Investigation workflow
- Supports end-to-end tracking from incident reporting to evidence collection, docketing, case finalization, and review. · synisys.com, 12 Oct 2026
- Purpose
- Automates the investigation cycle for police institutions, from crime reporting through evidence processing and intelligence analysis. · synisys.com, 12 Oct 2026
- Reporting dashboards
- Yes · synisys.com, 22 Sept 2026
- Security
- The IDM platform lists attribute-based and role-based access controls, single sign-on, two-factor authentication, and user activity and data auditing. · synisys.com, 12 Oct 2026
- Security certification
- Synergy says it holds ISO 9001:2015 and ISO/IEC 27001:2022 certifications for its quality management and information security management systems. · synisys.com, 12 Oct 2026
- Support
- Synergy says it provides comprehensive, continuous support and offers training and knowledge transfer for administrators and users. · synisys.com, 12 Oct 2026
- Workflow automation
- Yes · synisys.com, 22 Sept 2026
Where Synergy Investigation Case Management stands on Freedom251
- Case Management Software#63 of 177