Svyazio
by Svyazio
Plans
| Plan | Billed and limits | Price |
|---|---|---|
| Start | 1 operator · 50 conversations per month | On request |
| Business | Triggers and automation · Email via SMTP/IMAP · Internal notes · Priority support | On request |
| Pro | Telegram, VK, MAX and Bitrix24 · YandexGPT AI assistant · No-code chatbots · Departments and routing | On request |
| Старт | навсегда · 1 оператор · 50 диалогов в месяц · чат на сайте · AI-улучшение, теги и оценка диалога | Free |
| Про | за оператора в месяц; или 15 900 ₽ в год · Без ограничений по операторам и диалогам · до 10 IMAP/SMTP ящиков · Telegram, ВКонтакте, MAX · Bitrix24 · чат-боты и триггеры · аналитика | $1,590 a month |
| Бизнес | за оператора в месяц; или 7 900 ₽ в год · До 10 операторов · диалоги без лимита · 1 IMAP/SMTP ящик · шаблоны ответов и комментарии · предпросмотр набора и посетители | $790 a month |
As svyazio.com lists them, read 23 Sept 2026. The maker's own page has the final word.
Facts from Svyazio's own pages
- Account security
- The site says it emails a notice for each login with the IP address, device, and city, and slows login after five incorrect passwords. · svyazio.com, 12 Oct 2026
- AI
- YandexGPT helps operators improve reply wording, but the site says AI does not send customer replies autonomously. · svyazio.com, 12 Oct 2026
- Audience
- Svyazio describes itself as an omnichannel customer communication platform for businesses. · svyazio.com, 12 Oct 2026
- Bot channels
- One chatbot flow can run in the website widget, Telegram, VK, and MAX. · svyazio.com, 12 Oct 2026
- Business limits
- The Business plan supports up to 10 operators and one IMAP/SMTP mailbox; the Pro plan supports unlimited operators and up to 10 mailboxes. · svyazio.com, 12 Oct 2026
- Chatbot builder
- The Pro plan includes a visual chatbot builder with eight block types, external system requests, and handoff to an operator. · svyazio.com, 12 Oct 2026
- Company
- The maker identifies the legal entity as ИП Пащенко Эдуард Леонидович and gives Krasnodar, Russia as its address. · svyazio.com, 12 Oct 2026
- Deployment channels
- multichannel · xn--b1akdyl9f.xn--p1ai, 23 Sept 2026
- Founded
- 2026 · svyazio.com, 19 Oct 2026
- Free plan
- Yes · xn--b1akdyl9f.xn--p1ai, 23 Sept 2026
- Headquarters
- Krasnodar, Russia · svyazio.com, 19 Oct 2026
- Human handoff
- A bot can route a conversation to a department with collected answers, and agents can take over the conversation. · svyazio.com, 12 Oct 2026
- Integrations
- The site lists email over IMAP/SMTP, Telegram, VK, MAX, and Bitrix24 as integrations. · svyazio.com, 12 Oct 2026
- Product
- Svyazio combines website chat, Telegram, VK, MAX, and email in one workspace for customer conversations. · svyazio.com, 12 Oct 2026
- Security and hosting
- The maker says its servers are in Russia, conversations are stored under 152-FZ, and mailbox passwords and bot tokens use AES-256-GCM encryption. · svyazio.com, 12 Oct 2026
- Support
- The maker lists [email protected] and +7 (861) 217-93-41 as contact details. · svyazio.com, 12 Oct 2026
- Visual flow builder
- Yes · xn--b1akdyl9f.xn--p1ai, 23 Sept 2026
- Widget and developer access
- The widget supports seven languages and the product lists a JS API for developers. · svyazio.com, 12 Oct 2026
Where Svyazio stands on Freedom251
- Chatbot Builders#83 of 257