Freedom251 › Alert Management Software
SolarWinds Incident Response
What SolarWinds Incident Response is
SolarWinds Incident Response brings alert handling and incident coordination into one workflow, from consolidating notifications through resolution. Alert correlation and enrichment filter noise, reduce duplicates, and add context. On-call teams can create schedules and escalations and send SMS or voice notifications. Responders coordinate through mobile alerts, Slack or Microsoft Teams integrations, incident notes, and shared timelines. Automation is available, while Enterprise adds AI-generated incident summaries and incident suggestions. Premium includes a service graph and SLO tracker for service visibility and reliability tracking. Integrations include a public API, email, outgoing webhooks, and a Terraform provider; Enterprise also supports bidirectional ServiceNow synchronization. All plans support unlimited users. Pro is $15 a year billed per user/month annually, Premium is $24 a year on the same billing basis, and Enterprise uses custom pricing. A 14-day trial includes all features but allows 100 combined phone and SMS notifications.
Who it suits
It suits engineers, site reliability engineers, systems engineers, and others responsible for incident management or on-call response. Teams needing alert routing, collaboration, and reliability tracking can use the plan tiers.
What it does well
- Correlates, enriches, and deduplicates alerts
- Provides schedules, escalations, SMS, and voice
- Supports Slack and Microsoft Teams coordination
- All plans allow unlimited users
- Enterprise adds AI summaries and ServiceNow sync
What to know first
- No free plan is available
- Trial notifications are capped at 100 combined
- Additional Pro notifications can cost extra
- Enterprise pricing is custom
Plans
| Plan | Billed and limits | Price |
|---|---|---|
| Pro | per user/month, billed annually · Unlimited email and push · SMS/voice notification limits vary by region; additional notifications cost extra · 14-day trial | $15 a year |
| Premium | per user/month, billed annually · 1 year data retention · Unlimited SMS and voice notifications · Up to 10 stakeholders at no extra charge · 14-day trial | $24 a year |
| Enterprise | Custom pricing · Unlimited data retention · Unlimited stakeholders at no additional cost · Live Call Routing add-on · 14-day trial | On request |
As solarwinds.com lists them, read 5 Oct 2026. The maker's own page has the final word.
Verdict
SolarWinds Incident Response combines alert processing, on-call scheduling, collaboration, and automation for incident teams. Premium and Enterprise add reliability, stakeholder, AI, and service-management capabilities beyond the Pro tier.
Facts from SolarWinds Incident Response's own pages
- Alert handling
- Alert correlation and enrichment filters noise, reduces duplicates, and adds context to alerts. · solarwinds.com, 5 Oct 2026
- Automation and AI
- The Enterprise plan includes AI-generated incident summaries and incident suggestions, while the product also offers automation features. · solarwinds.com, 5 Oct 2026
- Collaboration
- Responders can use mobile alerts, Slack or Microsoft Teams integrations, incident notes, and shared timelines to coordinate response. · solarwinds.com, 5 Oct 2026
- Enterprise integration
- The Enterprise plan includes bidirectional ServiceNow sync. · solarwinds.com, 5 Oct 2026
- Founded
- 1999 · solarwinds.com, 28 Sept 2026
- Headquarters
- Austin, Texas, United States · solarwinds.com, 28 Sept 2026
- Integrations
- The integrations page lists a public API, email, outgoing webhooks, and a Terraform provider. · solarwinds.com, 5 Oct 2026
- Intended users
- The pricing FAQ describes product users as engineers, site reliability engineers, systems engineers, or others who handle incident management and on-call. · solarwinds.com, 5 Oct 2026
- On-call
- It provides schedules, escalations, and SMS and voice notifications for on-call response. · solarwinds.com, 5 Oct 2026
- Plan limit
- Stakeholder licenses are available only on Premium and Enterprise; Premium includes up to 10 stakeholders and Enterprise allows unlimited stakeholders at no additional cost. · solarwinds.com, 5 Oct 2026
- Purpose
- The product brings alerts together and supports incident management from alert consolidation through resolution. · solarwinds.com, 5 Oct 2026
- Security
- SolarWinds says it maintains compliance with industry-standard security and regulatory frameworks and directs customers to its Trust Center for controls and certifications. · solarwinds.com, 5 Oct 2026
- Service reliability
- Premium includes a service graph and SLO tracker for service visibility and reliability tracking. · solarwinds.com, 5 Oct 2026
- Support
- The company site lists technical support, documentation, training, and a user community as customer resources. · solarwinds.com, 5 Oct 2026
- Trial limit
- The 14-day trial includes all product features and is limited to 100 combined phone and SMS notifications. · solarwinds.com, 5 Oct 2026
- Users
- The plan comparison page states that all three plans support unlimited users. · solarwinds.com, 5 Oct 2026
Where SolarWinds Incident Response stands on Freedom251
- Alert Management Software#23 of 32