Smartly.ai
by Smartly.ai
Facts from Smartly.ai's own pages
- Agent capabilities
- Agents can use an organization’s knowledge sources, show traces of sources and actions, and transfer complex or sensitive requests to a human with context. · smartly.ai, 12 Oct 2026
- Agents
- Agents can handle interactions by chat, voice or phone, access company data and act in business tools without relying on a single LLM. · smartly.ai, 12 Oct 2026
- AI agents
- Its multilingual agents can interact through chat, voice, and phone, access business data, and take actions in connected systems. · smartly.ai, 13 Oct 2026
- AI bot generation
- Yes · smartly.ai, 21 Sept 2026
- Channels and integrations
- The Agents page lists WhatsApp, Teams, phone, Messenger and Instagram channels, plus Salesforce CRM, SAP ERP, Microsoft Dynamics, REST APIs and webhooks as systems or connections. · smartly.ai, 12 Oct 2026
- Compliance
- Smartly.ai’s code of conduct says it follows GDPR principles for data processed in the European Union and considers local regulations in relevant regions. · smartly.ai, 13 Oct 2026
- Deployment
- Agents can be deployed in cloud, private cloud, or on-premise environments. · smartly.ai, 13 Oct 2026
- Deployment channels
- multichannel · smartly.ai, 21 Sept 2026
- Documentation status
- The documentation page marks Workflows, Documents AI and Annotate documentation as coming soon. · smartly.ai, 12 Oct 2026
- Document data controls
- Documents AI offers on-premise processing and a cloud option described as encrypted, client-isolated, and hosted in a region of the customer’s choice. · smartly.ai, 13 Oct 2026
- Document processing
- Documents AI extracts structured information from documents and supports formats including JSON, Markdown, HTML, and TXT. · smartly.ai, 13 Oct 2026
- Documents AI
- Documents AI extracts structured or raw information from images and documents, including scans and photos, and supports outputs such as JSON, Markdown, HTML and TXT. · smartly.ai, 12 Oct 2026
- Documents AI API
- Documents AI can be used through a web interface or integrated into other systems through its REST API. · smartly.ai, 13 Oct 2026
- Documents AI deployment and security
- The Documents AI page describes on-premise processing within the customer’s infrastructure and a cloud option with regional hosting, end-to-end encryption and data isolation by customer. · smartly.ai, 12 Oct 2026
- Founded
- 2012 · smartly.ai, 28 Sept 2026
- Headquarters
- Vexin-sur-Epte, France · smartly.ai, 28 Sept 2026
- Human handoff
- Yes · smartly.ai, 21 Sept 2026
- Integrations
- The Agents page lists Salesforce, SAP, Microsoft Dynamics, REST APIs, webhooks, WhatsApp, Teams, Messenger, and Instagram among systems and channels. · smartly.ai, 13 Oct 2026
- Intended users
- The company presents its products for enterprise operations, including customer support, banking, human resources, public services, finance, and insurance. · smartly.ai, 13 Oct 2026
- Knowledge-base answers
- Yes · smartly.ai, 21 Sept 2026
- Knowledge grounding
- Agents use an organization’s documents and other knowledge sources to produce answers grounded in those sources. · smartly.ai, 13 Oct 2026
- Model choices
- The Agents page names OpenAI, Anthropic, Mistral, Google, DeepSeek, and Qwen as supported model providers. · smartly.ai, 13 Oct 2026
- Model providers
- The Agents page names OpenAI, Anthropic, Mistral, Google, DeepSeek and Qwen as model options. · smartly.ai, 12 Oct 2026
- Privacy
- Smartly.ai says bot conversation data is encrypted in transit and at rest, and that access beyond what is contractually necessary requires temporary customer authorization. · smartly.ai, 13 Oct 2026
Where Smartly.ai stands on Freedom251
- Chatbot Builders#233 of 257