Freedom251 › Remote Monitoring and Management Software
SimpleHelp
by SimpleHelp
What SimpleHelp is
SimpleHelp is a remote support and device management platform from SimpleHelp, a maker founded in 2007 and based in Edinburgh, Scotland. It brings together on-demand support, unattended access, monitoring, automation and security for businesses and IT teams. Technicians can begin support sessions without pre-installing software on a user’s device, or use WebTech in a browser to manage their queue and launch sessions. Remote-control tools include file transfer, resource monitoring, command-line access and clipboard management; sessions can also be recorded, and multi-monitor support is available. Monitoring provides real-time device information, custom alerts and actions across managed devices. Customers can run a self-hosted server on-premises, on their own infrastructure or in the cloud. Authentication integrations include Active Directory, Entra ID, OpenID, LDAP and RADIUS, while the Web API exposes session and server data. The maker describes session data as end-to-end encrypted, with encryption in transit and at rest. Licensing counts concurrent sessions rather than technicians or devices. Plans are paid, with a 30-day trial and a listed starting price of $270.
Who it suits
SimpleHelp suits businesses and IT teams that support users and manage networks across a small group of devices or thousands of endpoints. It is relevant to teams that need unattended access, browser-based session launch, monitoring, or self-hosted deployment.
What it does well
- On-demand support can start without pre-installing software on the user’s device.
- WebTech supports queue management and remote session launch in a browser.
- Monitoring includes real-time device information, custom alerts and actions.
- Session tools include file transfer, command-line access and clipboard management.
- Authentication supports Active Directory, Entra ID, OpenID, LDAP and RADIUS.
- Security controls include MFA, IP restrictions and granular permissions.
What to know first
- There is no free plan.
- Concurrent-session licensing may limit simultaneous remote work.
- The Standard single-session plan covers 1,000 remote access machines.
- Standard and Business include only one year of updates and email support.
Limits
The Standard single-session plan lists 1,000 remote access machines, while the five-session Standard bundle also lists 1,000 machines. Standard and Business licences include one year of updates and email support; continued support can be renewed after that year.
Plans
| Plan | Billed and limits | Price |
|---|---|---|
| Standard — 5-session bundle | 5 session Bundle · 5 sessions · 1,000 remote access machines | $1,350, paid once |
| Standard — 5-session bundle | 5 session Bundle · 5 sessions · 1,000 remote access machines | $1,350 a month |
| Standard — single session | Single Session · 1 session · 1,000 remote access machines | $300 a month |
| Standard — single session | Single Session · 1 session · 1,000 remote access machines | $300, paid once |
| Business — 5-session bundle | 5 session Bundle · 5 sessions · Unlimited remote access machines | $1,800 a month |
| Business — 5-session bundle | 5 session Bundle · 5 sessions · Unlimited remote access machines | $1,800, paid once |
| Business — single session | Single Session · 1 session · Unlimited remote access machines | $450, paid once |
| Business — single session | Single Session · 1 session · Unlimited remote access machines | $450 a month |
The first 8 of 14 plans, as simple-help.com lists them, read 22 Sept 2026. The maker's own page has the final word. Every plan
Getting started
- Visit the SimpleHelp website.
- Choose a paid plan or start the 30-day trial.
- Select a deployment approach: on-premises, your own infrastructure or cloud.
- Install the self-hosted SimpleHelp server if using that deployment route.
- Use WebTech in a browser to manage the queue and launch sessions.
Verdict
Choose SimpleHelp if your team needs remote support alongside unattended access, monitoring and flexible deployment. Its session-based licensing and broad management features are suited to IT teams supporting users across many devices. Look elsewhere if you need a free plan or want licensing based on technician accounts instead of concurrent sessions.
Questions
Is SimpleHelp free?
No. SimpleHelp has no free plan, and its pricing note lists a 30-day trial.
What is the starting price?
The pricing note says From $270. Listed plan prices and billing terms vary.
Which platforms does SimpleHelp support?
The platform list includes Android, iOS, Linux, macOS, web and Windows, as well as API and self-hosted. Desktop is listed as a supported platform.
Can SimpleHelp be self-hosted?
Yes. Customers can install a self-hosted server on-premises, on their own infrastructure or in the cloud.
What integrations are listed?
Authentication can connect with Active Directory, Entra ID, OpenID, LDAP or RADIUS. The Web API exposes session and server data for integration with other systems.
Who makes SimpleHelp?
SimpleHelp is made by SimpleHelp, founded in 2007 and headquartered in Edinburgh, Scotland, United Kingdom.
Facts from SimpleHelp's own pages
- Access controls
- Security features include IP restrictions, technician authorization, multi-factor authentication, granular permissions and security audits. · simple-help.com, 7 Oct 2026
- Browser access
- WebTech lets technicians manage their queue and launch remote sessions from a browser without installing the app. · simple-help.com, 7 Oct 2026
- Compliance
- The pricing page lists FIPS certification as coming soon and available with the Enterprise tier; it also describes Enterprise condensers for network segmentation per IEC 62443. · simple-help.com, 7 Oct 2026
- Deployment
- Customers can install a self-hosted SimpleHelp server on-premises, on their own infrastructure or in the cloud. · simple-help.com, 7 Oct 2026
- Founded
- 2007 · simple-help.com, 28 Sept 2026
- Free plan
- No · simple-help.com, 22 Sept 2026
- Headquarters
- Edinburgh, Scotland, United Kingdom · simple-help.com, 28 Sept 2026
- Integrations
- Authentication can connect with Active Directory, Entra ID, OpenID, LDAP or RADIUS, and the Web API exposes session and server data for integration with other systems. · simple-help.com, 7 Oct 2026
- Intended users
- The maker presents SimpleHelp for businesses and IT teams supporting users and managing networks, from a handful of devices to thousands of endpoints. · simple-help.com, 7 Oct 2026
- Licensing limit
- Licensing is based on concurrently active sessions rather than technician accounts or devices. · simple-help.com, 7 Oct 2026
- Monitoring
- The product offers real-time device monitoring, custom alerts and actions across managed devices. · simple-help.com, 7 Oct 2026
- Product
- SimpleHelp combines remote support, unattended access, monitoring, automation and security in one platform. · simple-help.com, 7 Oct 2026
- Remote support
- Technicians can start on-demand support sessions without pre-installing software on the user's device. · simple-help.com, 7 Oct 2026
- Security
- The maker says session data is end-to-end encrypted and transmitted through networks customers control, with data encrypted in transit and at rest. · simple-help.com, 7 Oct 2026
- Session recording
- Yes · simple-help.com, 22 Sept 2026
- Session tools
- Remote-control sessions include file transfer, resource monitoring, command-line access and clipboard management. · simple-help.com, 7 Oct 2026
- Support
- Standard and Business licences include one year of updates and email support, and continued support can be renewed after that year. · simple-help.com, 7 Oct 2026
- Supported platforms
- desktop · simple-help.com, 22 Sept 2026
Where SimpleHelp stands on Freedom251
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- Unattended Remote Access Software#26 of 29