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Shelf

by Shelf

Paid APIWeb

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Shelf's own site

What Shelf is

Shelf is an enterprise knowledge platform that turns documents, files, and other sources into structured information for people and AI. Its tools help business and knowledge-management teams manage, govern, create, find, and use organizational knowledge. Shelf Cortex adds business context, applies governance, structures information, and continually flags knowledge-quality issues. Cortex as a Service places this processing layer beneath an application or AI experience a technical team already operates. Connectors listed by Shelf include SharePoint, Salesforce Knowledge, Confluence, Notion, ServiceNow, and Intercom. The product is available through a web interface and API, with an API-first architecture plus Python and Node SDKs. Shelf lists SSO, SCIM, and granular group-based permissions, along with US, EU, and Canada data-residency support. It states SOC 2 Type II certification, TLS 1.2+ in transit, AES-256 at rest, and compliance coverage including GDPR, CCPA, HIPAA, and EU AI Act. Enterprise pricing is custom and available by quote.

Who it suits

Shelf suits business and knowledge-management teams organizing enterprise information, as well as technical teams needing a managed AI data layer beneath an existing application or AI experience.

What it does well

  • Structures documents and other knowledge for people and AI
  • Cortex adds context, governance, and quality monitoring
  • Connectors include SharePoint, Salesforce Knowledge, and Confluence
  • API-first design includes Python and Node SDKs
  • Supports SSO, SCIM, and group-based permissions

What to know first

  • Enterprise pricing requires contacting Shelf for a quote
  • Web features require WebSocket support and firewall access
  • Paid product with no listed free plan

Plans

PlanBilled and limitsPrice
EnterpriseCustom pricing; contact Shelf for a quoteOn request

As shelf.io lists them, read 10 Oct 2026. The maker's own page has the final word.

Getting started

  1. Visit https://www.shelf.io/.
  2. Contact Shelf for an Enterprise quote.
  3. Choose web or API access for your use case.
  4. For web-based features, ensure WebSocket support and firewall access.
  5. Connect relevant knowledge sources using available integrations or the API.

Verdict

Shelf combines knowledge governance, contextual processing, integrations, and developer access for enterprise deployments. Its custom pricing and WebSocket requirement are important purchasing considerations.

Questions

How is Shelf priced?

The Enterprise plan has custom pricing; contact Shelf for a quote.

Which platforms does Shelf support?

The listed platforms are web and API.

Which integrations are available?

Listed connectors include SharePoint, Salesforce Knowledge, Confluence, Notion, ServiceNow, and Intercom.

Does Shelf offer developer tools?

Yes. Shelf describes its architecture as API-first and lists Python and Node SDKs.

What security and access controls does Shelf list?

Shelf states it is SOC 2 Type II certified, uses TLS 1.2+ in transit and AES-256 at rest, and supports SSO, SCIM, and granular user-group permissions.

Who is Shelf for?

Shelf describes AI Knowledge Management for business and knowledge-management teams, and its AI Data Layer for technical teams.

Facts from Shelf's own pages

Access controls
Shelf lists SSO and SCIM support and granular user group based permissions. · shelf.io, 10 Oct 2026
AI data layer
Cortex as a Service is for teams that want Shelf Cortex beneath an application or AI experience they already own. · shelf.io, 10 Oct 2026
Audience
Shelf describes AI Knowledge Management as serving business and knowledge-management teams, and its AI Data Layer as serving technical teams. · shelf.io, 10 Oct 2026
Browser requirement
Shelf’s web-based features require WebSocket support, and the organization’s firewall must allow it. · help.shelf.io, 10 Oct 2026
Compliance
Shelf’s Trust Center lists SOC 2, PCI DSS SAQ A, GDPR, CCPA, EU AI Act, NIST CSF 2.0, and HIPAA under compliance. · trust.shelf.io, 10 Oct 2026
Cortex processing
Shelf Cortex structures information, adds business context, applies governance, and continuously identifies knowledge quality issues. · shelf.io, 10 Oct 2026
Data residency
Shelf says its data residency requirements are met for the US, EU, and Canada. · shelf.io, 10 Oct 2026
Developer access
Shelf describes its architecture as API-first and lists Python and Node SDKs. · shelf.io, 10 Oct 2026
Founded
2017 · shelf.io, 28 Sept 2026
Integrations
The integrations page lists connectors including SharePoint, Salesforce Knowledge, Confluence, Notion, ServiceNow, and Intercom. · shelf.io, 10 Oct 2026
Knowledge management
Shelf provides tools to manage, govern, create, find, and use enterprise knowledge. · shelf.io, 10 Oct 2026
Product
Shelf turns enterprise documents, files, and other knowledge sources into structured, contextualized information for people and AI. · shelf.io, 10 Oct 2026
Security
Shelf’s technology page states that it is SOC 2 Type II certified and uses TLS 1.2+ in transit and AES-256 encryption at rest. · shelf.io, 10 Oct 2026
Support
Shelf’s Salesforce app guide directs customers to their Shelf Account Manager or [email protected] for assistance. · help.shelf.io, 10 Oct 2026

Where Shelf stands on Freedom251

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