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KMS Lighthouse
What KMS Lighthouse is
KMS Lighthouse is a web-based, paid knowledge management system from KMS Lighthouse for enterprise teams. It helps customers and employees locate and share organizational information. The company presents solutions for call centers, customer self-service, onboarding and training, and field service. Call-center agents can retrieve information and follow dynamic decision trees during service situations. Its Help Center uses machine learning to examine customer queries, search patterns, and earlier interactions, then provide relevant content. Integrations listed by the company include Azure OpenAI, Salesforce, Genesys, Zendesk, Freshworks, Dynamics 365, Microsoft Teams, and AWS. Azure OpenAI can generate automatic responses or suggest articles, resources, and solutions. Teams users can search knowledge snippets and decision trees inside Teams, while Dynamics 365 exposes knowledge from Cases or Opportunities. Custom domains and content analytics are supported. The Help Center plan starts at $30 a month per named user. A free tailored demonstration with a knowledge expert is available.
Who it suits
It suits enterprise teams serving customers and employees across call centers, self-service, onboarding, training, and field service. Teams using the listed business integrations may also find its workflows relevant.
What it does well
- Dynamic decision trees guide call-center agents
- Machine learning surfaces relevant Help Center content
- Integrates with major CRM and support tools
- Supports custom domains and content analytics
- Teams search knowledge inside Microsoft Teams
What to know first
- Paid plan starts at 30.00 USD monthly per named user
- Web platform only
- Some capabilities depend on listed integrations
Plans
| Plan | Billed and limits | Price |
|---|---|---|
| Help Center | Starting as low as $30/Month per Named User · Per named user | $30 a month |
As kmslh.com lists them, read 12 Oct 2026. The maker's own page has the final word.
Verdict
KMS Lighthouse combines enterprise knowledge management with call-center, self-service, training, and field-service use cases. Its integrations and machine-learning search support teams that need shared answers across business systems, while pricing is based on named users.
Facts from KMS Lighthouse's own pages
- Publishing audience
- both · kmslh.com, 20 Sept 2026
- Azure OpenAI
- The Azure OpenAI integration can generate auto-responses or suggest relevant articles, resources, and solutions. · kmslh.com, 12 Oct 2026
- Call center
- The call center solution provides agents with quick access to information and dynamic decision trees to guide them through service situations. · kmslh.com, 12 Oct 2026
- Content analytics
- Yes · kmslh.com, 20 Sept 2026
- Custom domain
- Yes · kmslh.com, 20 Sept 2026
- Dynamics 365
- The native Dynamics 365 integration provides access to knowledge content from Cases or Opportunities. · kmslh.com, 12 Oct 2026
- Headquarters
- Dallas, Texas, United States · kmslh.com, 28 Sept 2026
- Integrations
- Listed integrations include Azure OpenAI, Salesforce, Genesys, Zendesk, Freshworks, Dynamics 365, Microsoft Teams, and AWS. · kmslh.com, 12 Oct 2026
- Microsoft Teams
- The Teams integration lets employees search and access knowledge snippets and decision trees directly within Teams. · kmslh.com, 12 Oct 2026
- Pricing availability
- The Help Center page displays a starting price of $30 per month per named user. · kmslh.com, 12 Oct 2026
- Product
- KMS Lighthouse is an AI-powered knowledge management system for enterprise teams to find and share information. · kmslh.com, 12 Oct 2026
- Security
- The company describes its AWS integration as supporting a secure customer experience. · kmslh.com, 12 Oct 2026
- Self-service
- The Help Center uses machine learning to analyze customer queries, search patterns, and past interactions to provide relevant content. · kmslh.com, 12 Oct 2026
- Support
- The company offers a free tailored demo with a knowledge expert. · kmslh.com, 12 Oct 2026
- Target users
- The company says its system is intended to help both customers and employees access answers and organizational knowledge. · kmslh.com, 12 Oct 2026
- Use cases
- The company presents solutions for call centers, self-service, onboarding and training, and field service. · kmslh.com, 12 Oct 2026
Where KMS Lighthouse stands on Freedom251
- Knowledge base software#121 of 138