ServiceOps is a web-based service-management system for appliance repair and field-service businesses. It brings scheduling, dispatch, invoicing, inventory, financial reporting, and a technician mobile app together. The calendar has technician lanes and an unscheduled-jobs queue; route optimization uses proximity, and technicians can receive job notifications. Staff can manage service calls, estimates, counter sales, and credit memos, record parts and labor, accept card, cash, check, or account payments, and print or email invoices. Inventory tools cover pricebooks, location-based stock including technician trucks, reorder alerts, purchase orders, receiving, and transfers. The field app gives technicians routes and pick sheets, guided check-in and job completion, photo and signature capture, and payment collection. Customer records can include equipment history, payment terms, addresses, and tax-exempt handling. Reports cover sales tax, income, collections, receivables aging, and gross profit, with date ranges and CSV export. Plans cost 49.00 USD per month for Solo, 119.00 USD per month for Team, and 249.00 USD per month for Business. Each includes a 14-day trial with full feature access and no credit card required.
Who it is for
ServiceOps is aimed at appliance repair and field-service businesses coordinating technicians, jobs, parts, payments, and reporting. Its seat tiers support teams from two included logins on Solo to ten on Business, with additional seats available at stated rates.
What is good
- Scheduling includes technician lanes and an unscheduled queue.
- Tracks inventory across locations, including technician trucks.
- Mobile app supports job completion and field payments.
- Reports offer CSV export and cash or accrual gross profit.
- All plans include a 14-day trial without a credit card.
What to know first
- No free plan is listed.
- Solo includes only two user logins.
- Plans have monthly fees starting at 49.00 USD.
Verdict
ServiceOps brings field scheduling, inventory, invoicing, mobile job tools, and financial reports into one web system. The plan choice depends partly on how many staff need logins and the monthly price each tier carries.
ServiceOps plans and pricing
All plansCompared on appliance repair software
- Free plan
- No
- Dispatch & scheduling
- Yes
- Work orders
- Yes
- Parts inventory
- Yes
- Technician mobile app
- Yes
- Invoicing & payments
- Yes
- Appliance history
- Yes
