Walkabout Software is field service management software for appliance repair businesses. Its scheduler uses an interactive live map with drive-time calculations, route sorting and locking, and maintenance plans. The My Walkabout App runs on iOS and Android and supports payments, signatures, photos, GPS directions, offline use, and emailed invoices. Customer records can include contact and address details, equipment, service history, accounts receivable, payments, terms, and scheduled maintenance enrollment. Inventory tools include a master pricebook with 78,000 known appliance part numbers, barcode workflows, warehouse organization, cycle counts, and transaction logs. Purchase-order features cover stock and service-call orders, reconciliation, shipment tracking, returns, and warehouse transfers. Walkabout also offers month-end reports and more than 50 operational and analytical report options. Listed integrations include ServiceBench, ServicePower, Verizon Connect, and QuickBooks. The subscription includes every feature, but its price is available on request. Prospects can schedule a demo and receive a 30-day free trial. Support includes phone and email help, training, knowledge articles, and data conversion.

Who it is for

Walkabout is aimed at owners, technicians, customer service representatives, dispatchers, and inventory managers in the service repair industry, especially appliance businesses. It suits teams that need scheduling, parts management, customer records, and technician mobile tools.

What is good

Live map scheduler includes drive-time calculations
Technician app supports offline use
Pricebook covers 78,000 known appliance part numbers
More than 50 operational and analytical report options

What to know first

Pricing is available on request
Fleet tracking stores no historical location log
Absolute security cannot be guaranteed

Verdict

Walkabout combines appliance service scheduling, customer management, inventory, purchasing, and reporting in one subscription. It offers a 30-day trial through a demo, but does not publish a subscription price.

Walkabout Software plans and pricing

All plans

Subscription Every feature included with subscription walkaboutsoftware.com · 1 Oct 2026

Compared on appliance repair software

Free plan: No
Dispatch & scheduling: Yes
Work orders: Yes
Warranty records: Yes
Parts inventory: Yes
Technician mobile app: Yes
Invoicing & payments: Yes
Appliance history: Yes

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The record

Product focus

Walkabout is field service management software built for the appliance industry.

Scheduling

The scheduler uses a live interactive map and supports drive-time calculation, route sorting, route locking and maintenance plans.

Technician app

My Walkabout App supports iOS and Android, payment processing, signatures, unlimited photos, GPS directions, offline use and emailed invoices.

Customer management

Customer management includes contacts, addresses, equipment, service history, accounts receivable, payments, terms and scheduled maintenance enrollment.

Inventory

The master pricebook includes 78,000 known appliance part numbers, with warehouse organization, barcode workflows, cycle counts and transaction logs.

Purchasing

Purchase-order tools support stock and service-call orders, consolidation, reconciliation, shipment tracking, returns and warehouse transfers.

Reporting

Walkabout provides month-end reports and more than 50 operational and analytical report options.

Integrations

Listed integrations include ServiceBench, ServicePower, automated text and voice confirmations, My Walkabout Fleet Tracking, Verizon Connect and QuickBooks.

Support

Support includes live phone and email assistance, hundreds of knowledge articles, release notes, a video library, live web training and data conversion.

Updates

Frequent updates are provided at no additional cost.

Security

Walkabout says it follows generally accepted industry standards and commercially reasonable means to protect personal information, while noting that absolute security cannot be guaranteed.

Fleet location data

For fleet tracking, My Walkabout logs the last known location and does not store a historical location log.

Trial

The site invites prospects to schedule a demo and receive a 30 day free trial.

Target users

The product is presented for owners, technicians, customer service representatives, dispatchers and inventory managers in the service repair industry.