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Rossware
What Rossware is
Rossware provides software and support for appliance repair businesses, with ServiceDesk at its center. The core software covers call and job management, scheduling and dispatch, inventory, reporting, estimates, and invoicing. ServiceDesk runs as a Windows desktop application and depends on the Windows file structure. Its core software plan is $199 a month, with a six-month minimum commitment.
Technicians can use SD-Mobile to view jobs, check in and out, submit post-visit reports, and send information back to ServiceDesk. The app is available for Android and iOS, with an older Windows version. Rossware also offers Windows server hosting for remote access through remote desktop apps on Windows, Mac, iOS, or Android; some Mac functionality is limited. Dispatch integrations include ServiceBench, ServiceLive, Dispatch.me, Service Power, LG, and Samsung. SD-CyberOffice adds an embeddable scheduling widget where customers can see live availability and schedule jobs into ServiceDesk. Optional AI-powered route optimization considers technicians, jobs, timeframes, skillsets, and lunch breaks, and is charged per use. Support is available by live connection, email, or phone; hosted-server clients receive 24/7 support for server uptime emergencies. Rossware is headquartered in Auburn, Alabama, United States.
Who it suits
Rossware suits appliance repair businesses that need call and job management, dispatch, inventory, estimates, and invoicing in one core system. It may also fit businesses whose technicians need mobile job updates or whose customers schedule appointments through an online widget.
What it does well
- ServiceDesk covers calls, jobs, scheduling, dispatch, inventory, reporting, estimates, and invoicing.
- SD-Mobile sends technician visit reports back to ServiceDesk.
- Dispatch integrations include ServiceBench, ServiceLive, Dispatch.me, Service Power, LG, and Samsung.
- SD-CyberOffice can show live availability and schedule jobs into ServiceDesk.
- Support is available by live connection, email, or phone.
What to know first
- There is no free plan.
- The main ServiceDesk application runs exclusively on Windows.
- Some Mac functionality through hosted remote access is limited.
- The ServiceDesk core plan has a six-month minimum commitment.
Limits
There is no free plan. The cheapest listed priced plan is American Home Shield Status Updater at $10 a month; the ServiceDesk core software plan costs $199 a month and requires a six-month minimum commitment.
Plans
| Plan | Billed and limits | Price |
|---|---|---|
| American Home Shield Status Updater | $10/mo | $10 a month |
| ServiceDesk core software | Price in USD per month; the order page states a 6 month minimum commitment. · Unlimited access to core features · call management · job management · scheduling and dispatch · inventory management · reporting · estimates and invoicing | $199 a month |
| DispatchLinks | $29/mo · For ServiceBench, ServicePower, etc. | $29 a month |
| Server Hosting Tier 1 | $299/month · 2 users included · recommended 1–3 · 2 CPU cores · 4GB RAM · 150GB storage | $299 a month |
| SD-Mobile | $32/user/mo · Technician app | $32 a month |
| SmartParts | $35/mo | $35 a month |
| Server Hosting Tier 2 | $399/month · 7 users included · recommended 3–7 · 2 CPU cores · 8GB RAM · 150GB storage | $399 a month |
| SD-RevenueBuilder | $49/mo · Recurring service | $49 a month |
The first 8 of 10 plans, as rossware.com lists them, read 30 Sept 2026. The maker's own page has the final word. Every plan
Getting started
- Visit https://www.rossware.com/.
- Choose the ServiceDesk core software plan at $199 a month; it has a six-month minimum commitment.
- Use the Windows desktop application for ServiceDesk.
- Add SD-Mobile for technician access on Android or iOS, if needed.
- Consider Windows server hosting for remote access through remote desktop apps.
- Add SD-CyberOffice for an embeddable online scheduling widget, if needed.
Verdict
Choose Rossware if your appliance repair business needs ServiceDesk's job, dispatch, inventory, and invoicing tools, with optional mobile technician access and online booking. The main application is Windows-only, and the core plan costs $199 a month with a six-month minimum commitment. Businesses that need the main application to run on another operating system should look elsewhere.
Questions
Does Rossware have a free plan?
No. Rossware's pricing model is paid.
How much does ServiceDesk core software cost?
The ServiceDesk core software plan costs $199 a month and has a six-month minimum commitment.
Which platforms does ServiceDesk support?
The main ServiceDesk application runs exclusively on Windows. SD-Mobile is available for Android and iOS, with an older Windows version.
Does Rossware integrate directly with QuickBooks?
No. ServiceDesk can export sales report data for import into QuickBooks, but Rossware says it does not directly integrate with QuickBooks.
What does SD-Mobile let technicians do?
Technicians can view jobs, check in and out, submit post-visit reports, and send that information back to ServiceDesk.
What support does Rossware offer?
Support is available by live connection, email, or phone. Hosted-server clients receive 24/7 support for server uptime emergencies.
Facts from Rossware's own pages
- Backups
- Rossware describes SD Cloud Backup as automatically saving ServiceDesk data to a secure online location and recommends keeping a local backup too. · help.rossware.com, 30 Sept 2026
- Core features
- ServiceDesk includes call and job management, scheduling and dispatch, inventory management, reporting, estimates, and invoicing. · rossware.com, 30 Sept 2026
- Dispatch integrations
- Rossware lists integrations with ServiceBench, ServiceLive, Dispatch.me, Service Power, LG, and Samsung, including information flow with warranty dispatchers. · rossware.com, 30 Sept 2026
- Headquarters
- Auburn, Alabama, United States · rossware.com, 28 Sept 2026
- Hosting
- Rossware offers Windows server hosting and says hosted ServiceDesk can be accessed remotely through remote desktop apps on Windows, Mac, iOS, or Android, with some Mac functionality limited. · rossware.com, 30 Sept 2026
- Mobile app
- SD-Mobile lets technicians view jobs, check in and out, submit post-visit reports, and send that information back to ServiceDesk; it is available for Android and iOS, with an older Windows version. · help.rossware.com, 30 Sept 2026
- Online booking
- SD-CyberOffice offers an embeddable online scheduling widget that lets customers view live availability and schedule jobs into ServiceDesk. · rossware.com, 30 Sept 2026
- Purpose
- Rossware says it provides software solutions and support for appliance repair businesses. · rossware.com, 30 Sept 2026
- QuickBooks
- ServiceDesk can export sales report data for import into QuickBooks; Rossware says it does not directly integrate into QuickBooks. · rossware.com, 30 Sept 2026
- Route optimization
- Rossware says optional AI-powered whole-roster route optimization considers technicians, jobs, timeframes, skillsets, and lunch breaks, and charges per use. · rossware.com, 30 Sept 2026
- Server security
- Rossware's RSS Key maintains a list of safe IP addresses allowed to connect to its server and blocks other connections. · help.rossware.com, 30 Sept 2026
- Support
- Support is available by live connection, email, or phone; hosted-server clients receive 24/7 support for server uptime emergencies. · help.rossware.com, 30 Sept 2026
- Support scope
- Rossware support covers learning and troubleshooting its software, but excludes unsupported third-party integrations and software. · help.rossware.com, 30 Sept 2026
- Windows application
- The main ServiceDesk application runs exclusively on Windows and is a desktop application that depends on the Windows file structure. · rossware.com, 30 Sept 2026
Where Rossware stands on Freedom251
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