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ServiceMonster
What ServiceMonster is
ServiceMonster is a service business platform for managing customers, teams, schedules, sales, and day-to-day operations. It serves carpet cleaning, pressure washing, and window cleaning businesses. Scheduling tools include location-based color coding, appointment types, wait lists, and drag-and-drop controls. For sales and billing, it supports estimates, invoices, payments, contracts, automated billing, and recurring appointments. Marketing functions include automated email and direct mail campaigns, lead tracking, reports, and dashboards.
ServiceMonster is available on the web, Android, and iOS, and its mobile app is described as supporting full team functionality. The maker lists more than 20 integrations, including Google Calendar, Zapier, QuickBooks, Stripe, Twilio, and Authorize.net, and provides an open API with documentation. Plans include phone support and training, alongside a 24-hour online help site. There is no free plan, but a 14-day trial does not require a credit card. Basic costs $79.99 per year with annual billing for one user, or $99.99 per month with monthly billing. Grow and Premier add user licenses at higher prices.
Who it suits
ServiceMonster suits service businesses that need to coordinate customers, teams, scheduling, billing, and marketing in one platform. Its named industries include carpet cleaning, pressure washing, and window cleaning; Android and iOS apps support teams working away from the web platform.
What it does well
- Scheduling includes wait lists and appointment types.
- Handles estimates, payments, contracts, and recurring appointments.
- Automates email and direct mail campaigns.
- Lists more than 20 integrations and an open API.
- 14-day trial requires no credit card.
- Plans include phone support and training.
What to know first
- There is no free plan.
- Basic annual billing requires a one-year commitment.
- Basic includes one user license.
Limits
There is no free plan. Basic annual billing is $79.99 per year for one user; Basic monthly billing is $99.99 per month for one user. Annual subscriptions require an annual commitment.
Plans
| Plan | Billed and limits | Price |
|---|---|---|
| Grow (annual billing) | Billed annually · 5 User Licenses · Additional user is $15/month per user billed annually | $149.99 a year |
| Grow (monthly) | Billed monthly · 5 User Licenses · Additional user is $15/month per user | $199.99 a month |
| Premier (annual billing) | Billed annually · 10 User Licenses · Additional user is $25/month per user billed annually | $229.99 a year |
| Premier (monthly) | Billed monthly · 10 User Licenses · Additional user is $25/month per user | $279.99 a month |
| Basic (annual billing) | Billed annually · 1 User License | $79.99 a year |
| Basic (monthly) | Billed monthly · 1 User License | $99.99 a month |
As servicemonster.com lists them, read 30 Sept 2026. The maker's own page has the final word.
Getting started
- Open the ServiceMonster website.
- Start the 14-day free trial; no credit card is required.
- Choose a plan and billing option: Basic, Grow, or Premier.
- Use the web platform or the Android or iOS app.
- Connect services such as Google Calendar, QuickBooks, or Stripe if needed.
Verdict
Choose ServiceMonster if your service business needs scheduling, sales, billing, and marketing tools, with mobile access for the team. Its 14-day trial is available without a credit card. Look elsewhere if you need a free plan or do not want an annual commitment for annual billing.
Questions
Does ServiceMonster have a free plan?
No. It offers a 14-day free trial, and no credit card is required to start it.
How much does ServiceMonster cost?
Basic costs $79.99 per year with annual billing for one user, or $99.99 per month with monthly billing for one user. Grow and Premier cost more and include five and ten user licenses, respectively.
Which platforms are available?
ServiceMonster is available on the web, Android, and iOS. Its mobile app is described as supporting full team functionality.
What integrations does ServiceMonster offer?
The maker lists more than 20 integrations, including Google Calendar, Zapier, QuickBooks, Stripe, Twilio, and Authorize.net. It also describes an open API and provides API documentation.
What support comes with a plan?
Plans include phone support and training. ServiceMonster also describes an in-house support team and a 24-hour online help site.
Can I cancel an annual subscription monthly?
Each annual subscription level requires an annual commitment. The trial FAQ says monthly subscriptions may be canceled at any time.
Facts from ServiceMonster's own pages
- API
- The integrations page describes an open API and links to API documentation. · servicemonster.com, 30 Sept 2026
- Industries
- The site names carpet cleaning, pressure washing, and window cleaning businesses as industries it serves. · servicemonster.com, 30 Sept 2026
- Integrations
- The maker lists 20+ integrations, including Google Calendar, Zapier, QuickBooks, Stripe, Twilio, and Authorize.net. · servicemonster.com, 30 Sept 2026
- Marketing
- It offers automated email and direct mail campaigns, lead tracking, reporting, and dashboards. · servicemonster.com, 30 Sept 2026
- Mobile app
- The ServiceMonster app is available for Android and iOS and is described as supporting full team functionality. · servicemonster.com, 30 Sept 2026
- Purpose
- ServiceMonster is a platform for managing customers, teams, and business operations for service businesses. · servicemonster.com, 30 Sept 2026
- Sales and invoicing
- Features include estimates, invoicing, payments, contracts, automated billing, and recurring appointments. · servicemonster.com, 30 Sept 2026
- Scheduling
- Its schedule includes location based color coding, appointment types, wait lists, and drag and drop features. · servicemonster.com, 30 Sept 2026
- Security
- The pricing page says ServiceMonster uses industry standard encryption protocols and security measures to protect data. · servicemonster.com, 30 Sept 2026
- Subscription terms
- The pricing page says each subscription level requires an annual commitment, while monthly subscriptions may be canceled at any time according to the trial FAQ. · servicemonster.com, 30 Sept 2026
- Support
- The pricing page says plans include free phone support and free training, and describes an in house support team and 24 hour online help site. · servicemonster.com, 30 Sept 2026
- Trial
- The maker offers a 14 day free trial with no credit card required. · servicemonster.com, 30 Sept 2026
- Vulnerability reports
- The responsible disclosure page says it has no bug bounty or monetary rewards and commits to acknowledging reports within five business days. · servicemonster.com, 30 Sept 2026
Where ServiceMonster stands on Freedom251
- Carpet Cleaning Software#16 of 28