Service Pro

What Service Pro is

Service Pro is a field service management platform for organizations that install, service, and maintain physical equipment. Dispatchers can assign technicians to work orders, follow status changes in real time, and keep customers informed. Its color-coded drag-and-drop scheduler filters technicians by location, skill, and certification, while service calls can become work orders through call-to-quote or call-to-order conversions. The native mobile app supports iOS, Android, and Windows, including offline work. Technicians can review work orders, customer and asset history, and contract or warranty coverage, then record labor, parts, photos, and signatures. The app can integrate with QuickBooks, NetSuite, and Viewpoint. API access requires a separate Service Pro API Connector license from MSI. Subscriptions include a secure hosted cloud environment, ongoing dedicated support, and account management. Pricing is customized, billed annually per user, and implementation or implementation-and-integration fees also apply. There is no free plan; the company says free trials may be offered when appropriate for an evaluation and directs customers to contact sales.

Who it suits

Service Pro is aimed at equipment-centric service organizations, including companies maintaining onsite power generators or heavy equipment. It may suit teams that need dispatching, technician mobile work, and work-order management.

Limits

Pricing is customized and billed annually per user; implementation or implementation and integration fees also apply. API use requires purchasing a Service Pro API Connector license from MSI.

Getting started

1. Visit the Service Pro website.
2. Contact sales to discuss pricing and whether a free trial fits your evaluation.
3. Choose the customized annual per-user subscription and any optional add-on modules.
4. Arrange implementation, including consulting, provisioning, training, and any required internal-system integration.
5. Use the web or Windows platform, or the native iOS, Android, or Windows mobile app.

Verdict

Service Pro brings dispatch, scheduling, work orders, and offline mobile workflows together for physical-equipment service teams. Buyers should account for customized annual pricing, implementation fees, and the separate API connector requirement where relevant.