Freedom251 › Chargeback Management Software
SecureShieldPay
What SecureShieldPay is
SecureShieldPay is a paid chargeback management platform that combines fraud prevention, dispute representment, and revenue recovery through web and API access. Its analytics accepts dispute data from more than 50 processors and supports loss analysis by merchant ID, reason code, BIN range, geography, and product SKU. AI drafts rebuttal letters and attaches evidence, while a certified specialist reviews and approves each filing. Visa RDR, Ethoca Alerts, and Mastercard CDRN are coordinated with rules for refund-versus-contest decisions. Listed integrations include Stripe, Adyen, PayPal, Square, Klarna, Visa, Mastercard, American Express, Discover, Shopify, WooCommerce, BigCommerce, and other processors. Legacy processors can send CSV or SFTP feeds. Security controls include AES-256 encryption at rest, TLS 1.3 in transit, role-based access, and audit logging. SOC 2 Type II and PCI DSS Level 1 controls are stated. Starter costs $299 a month for up to 200 disputes and two processors, plus a 12% success fee on recovered funds. A free trial is available.
Who it suits
SecureShieldPay suits small DTC brands, scaling merchants, and high-volume teams managing payment disputes. Its plans and support levels are organized around those merchant sizes.
What it does well
- Analytics covers data from 50+ processors
- AI drafts rebuttals and assembles evidence
- Specialist reviews filings before submission
- Coordinates Visa RDR, Ethoca Alerts, and CDRN
- Supports CSV and SFTP legacy feeds
What to know first
- No free plan
- Starter limits usage to 200 disputes monthly
- Starter connects only two processors
- 12% success fee on recovered funds
Limits
Starter covers up to 200 disputes per month and two processors, with a 12% success fee on recovered funds. Growth covers up to 1,500 disputes monthly and charges the same success fee; Enterprise has unlimited disputes and MIDs with tailored pricing.
Plans
| Plan | Billed and limits | Price |
|---|---|---|
| Starter | $2,868.00 per year (= $239.00/month, billed annually) · Up to 200 disputes / month · Connect 2 processors · Auto-evidence and AI-drafted rebuttals · Email + chat support · 12% success fee on funds recovered | $2,868 a year |
| Starter | Monthly · Up to 200 disputes / month · Connect 2 processors · Auto-evidence and AI-drafted rebuttals · Email + chat support · 12% success fee on funds recovered | $299 a month |
| Growth | $8,628.00 per year (= $719.00/month, billed annually) · Up to 1,500 disputes / month · Unlimited processors · Ethoca / RDR · Specialist QA on every filing · Slack + dedicated CSM · 12% success fee on funds recovered | $8,628 a year |
| Growth | Monthly · Up to 1,500 disputes / month · Unlimited processors · Ethoca / RDR · Specialist QA on every filing · Slack + dedicated CSM · 12% success fee on funds recovered | $899 a month |
| Enterprise | Tailored to your volume · Unlimited disputes and MIDs · Custom playbooks · Data residency, SSO and audit logs · 24/7 support · 12% success fee on funds recovered | On request |
As secureshieldpay.com lists them, read 30 Sept 2026. The maker's own page has the final word.
Getting started
- Open the SecureShieldPay website
- Start the free trial or select a subscription plan
- Connect supported processors or provide CSV or SFTP feeds
- Configure evidence templates and team access
- Use the web interface or API
- Complete processor connections, training, and onboarding
Verdict
SecureShieldPay brings dispute analytics, automated representment, alerts, and revenue recovery into one service. Buyers should note the monthly subscription, success fee, plan limits, and that specific dispute outcomes are not warranted.
Questions
How much does SecureShieldPay cost?
Starter costs $299.00 per month and Growth costs $899.00 per month. Enterprise pricing is tailored to volume, and each plan includes a 12% success fee on recovered funds.
Is there a free trial?
Yes. SecureShieldPay offers a free trial, and there is no free plan listed.
Which platforms can access SecureShieldPay?
The service is available through web and API access.
Which integrations are supported?
Listed integrations include Stripe, Adyen, PayPal, Square, Klarna, Visa, Mastercard, American Express, Discover, Shopify, WooCommerce, BigCommerce, Braintree, Worldpay, Checkout.com, Authorize.net, NMI, Cybersource, and more.
Does SecureShieldPay guarantee dispute results?
Its terms say the service does not warrant specific dispute outcomes.
Facts from SecureShieldPay's own pages
- Analytics
- Its analytics module ingests dispute data from 50+ processors and supports loss analysis by MID, reason code, BIN range, geography and product SKU. · secureshieldpay.com, 30 Sept 2026
- Compliance
- The company says it maintains SOC 2 Type II and PCI DSS Level 1 controls. · secureshieldpay.com, 30 Sept 2026
- Founded
- 2022 · secureshieldpay.com, 28 Sept 2026
- Headquarters
- New York, New York, United States · secureshieldpay.com, 28 Sept 2026
- Integrations
- The product page lists Stripe, Adyen, PayPal, Square, Klarna, Visa, Mastercard, American Express, Discover, Shopify, WooCommerce and BigCommerce integrations. · secureshieldpay.com, 30 Sept 2026
- Legacy processor support
- The homepage says it can ingest CSV or SFTP feeds for legacy processors. · secureshieldpay.com, 30 Sept 2026
- Onboarding
- The homepage says most merchants are fully live within 24–72 hours, including processor connections, evidence templates and team training. · secureshieldpay.com, 30 Sept 2026
- Product
- SecureShieldPay combines fraud prevention, dispute representment and revenue recovery in an AI-native chargeback management platform. · secureshieldpay.com, 30 Sept 2026
- Rapid resolution
- The service orchestrates Visa RDR, Ethoca Alerts and Mastercard CDRN, with rules for refund-versus-fight decisions. · secureshieldpay.com, 30 Sept 2026
- Representment
- AI drafts rebuttal letters and attaches evidence, with a certified specialist reviewing and signing off before filing. · secureshieldpay.com, 30 Sept 2026
- Security
- The privacy policy states that data is encrypted at rest with AES-256 and in transit with TLS 1.3, with role-based access controls and audit logging. · secureshieldpay.com, 30 Sept 2026
- Support
- Starter includes email and chat support, Growth includes Slack and a dedicated CSM, and Enterprise includes 24/7 support. · secureshieldpay.com, 30 Sept 2026
- Usage terms
- The terms state that the service is provided on a subscription basis with optional success-based fees and that it does not warrant specific dispute outcomes. · secureshieldpay.com, 30 Sept 2026
- Who it is for
- The company describes Starter as for small DTC brands, Growth for scaling merchants and Enterprise for high-volume teams. · secureshieldpay.com, 30 Sept 2026
Where SecureShieldPay stands on Freedom251
- Chargeback Management Software#13 of 28