Disputed.ai

What Disputed.ai is

Disputed.ai is a chargeback intelligence platform for medium to large enterprise fraud teams. It helps teams choose which disputes to contest and examine why they lose cases they believe they should win. It also analyzes product and policy changes that may prevent chargebacks and looks for organized abuse patterns across disputes, identities, and payment cards. Its case queue sorts disputes by deadline and model confidence; evidence packages can be drafted before a case is opened, and a root-cause panel helps teams examine what happened. Users can review each decision with its case and override it. Teams can use headless API or MCP access, self-managed tools, or a fully managed service. Processor integrations synchronize disputes, evidence, and outcomes; listed processors include Stripe, Adyen, PayPal, Braintree, and Chase. The service is available through the web and API. Disputed states that it is SOC 2 Type II certified and GDPR-ready, with TLS 1.3 encryption in transit, AES-256 encryption at rest, and quarterly key rotation. It describes granular role permissions and SSO through SAML 2.0 or OIDC, including Okta, Azure AD, and Google Workspace. The stated service commitment is a contractual 99.9% uptime SLA with 24/7 on-call engineering. Contact inquiries receive a response within one business day. Pricing is on request, with a fixed platform fee plus per-dispute pricing.

Who it suits

Disputed.ai suits large merchants, marketplaces, and SaaS platforms with medium to large fraud teams handling chargebacks. It is relevant to teams that need to prioritize disputes, prepare evidence, investigate root causes, or identify abuse patterns.

Limits

The Enterprise plan uses a fixed platform fee plus per-dispute pricing; the price is provided through a proposal. The stated intended users are medium to large-scale enterprise fraud teams.

Getting started

1. Visit https://www.disputed.ai/.
2. Contact the company to request an Enterprise proposal.
3. Choose API or MCP access, self-managed tooling, or the fully managed service.
4. Connect a listed payment processor integration or discuss processor fit with the company.

Verdict

Choose Disputed.ai if your organization needs chargeback analysis, evidence preparation, and processor-connected dispute workflows. Consider another fit if you need published pricing or a solution aimed outside the stated enterprise customer group.