No. 16 of 29 ·Chargeback Management Software

FIS CBK

Web · Self-hosted · API

Freedom report

No signalScore 5.1

FIS CBK is ranked #16 of 29 in chargeback management software on Freedom251. It runs on API, Self-hosted, Web.

FIS CBK plans and pricing

FIS CBK Not published Pricing not stated; contact FIS sales fisglobal.com · 5 Oct 2026

Supported card networks: Visa, Mastercard, American Express, Discover, domestic card schemes
Processor integrations: Visa Claim Resolution, Mastercom

Purpose: FIS CBK manages and tracks payment disputes and chargebacks across the dispute cycle.
Automation: The solution uses robotic process automation to reduce repetitive dispute management tasks and support smarter decisioning.
Claims management: It centralizes claims activity with deadline tracking, rule validation and automation.
Integrations: FIS says CBK integrates with existing solutions and third parties such as Visa Claim Resolution and Mastercom.
API integration: The hosted CBK solution may be integrated with third-party systems via APIs.
Hosting: FIS describes CBK as a hosted SaaS solution with dispute history available in Microsoft Azure Cloud.
Hosted operations: For its Hosted Solution, FIS handles technical operations, monitoring, maintenance and compliance.
Security and compliance: FIS states that PCI compliance is handled for the Hosted Solution.
Web interface: A FIS CBK brochure describes a rich web interface.
Technical deployment: The brochure describes a Java application running in a J2EE application server on Linux or Windows.
Audience: FIS describes CBK as a solution for institutions managing disputes, and its brochure says it is for organizations managing chargebacks through payment schemes.
Company background: FIS traces its roots to Systematics, a financial technology company founded in 1968, and says it is headquartered in Jacksonville, Florida.
Headquarters: Jacksonville, Florida, United States

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