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FIS CBK
What FIS CBK is
FIS CBK is dispute-management software for institutions and other organizations handling payment disputes and chargebacks across card schemes. It brings claims activity together with deadline tracking, rule validation, and automation. Robotic process automation is used to reduce repetitive dispute tasks and support decision-making. Supported networks include Visa, Mastercard, American Express, Discover, and domestic card schemes. FIS lists integrations with Visa Claim Resolution and Mastercom, and says the hosted service can connect to third-party systems through APIs. FIS describes CBK as hosted SaaS, with dispute history available in Microsoft Azure Cloud. For the Hosted Solution, FIS handles technical operations, monitoring, maintenance, and compliance, and says PCI compliance is handled for that offering. The product is listed for web, API, and self-hosted deployment. A brochure describes a web interface and a Java application running in a J2EE application server on Linux or Windows. FIS is headquartered in Jacksonville, Florida. Pricing is on request.
Who it suits
CBK suits institutions and organizations that manage payment disputes or chargebacks through card schemes. It may also fit teams seeking centralized claims activity and automated repetitive tasks.
What it does well
- Tracks claim deadlines and validates rules.
- Uses automation to reduce repetitive dispute tasks.
- Supports major and domestic card schemes.
- Integrates with Visa Claim Resolution and Mastercom.
- Hosted operations include monitoring and maintenance.
What to know first
- Pricing is available only on request.
- Hosted PCI compliance applies to the Hosted Solution.
Plans
| Plan | Billed and limits | Price |
|---|---|---|
| FIS CBK | Pricing not stated; contact FIS sales | On request |
As fisglobal.com lists them, read 5 Oct 2026. The maker's own page has the final word.
Getting started
- Visit the FIS CBK product website.
- Contact FIS sales to request pricing.
- Choose a listed deployment option: web, API, or self-hosted.
- For hosted integration, connect third-party systems through APIs as needed.
Verdict
FIS CBK combines claims tracking, rule validation, and automation for organizations handling payment disputes. Its deployment choices and integrations are specified, but prospective buyers need to request pricing.
Questions
How much does FIS CBK cost?
Pricing is on request; prospective customers can contact FIS sales.
What platforms or deployment options does CBK support?
It is listed for API, self-hosted, and web deployment. FIS also describes a hosted SaaS solution.
Which card networks does FIS CBK support?
Supported networks include Visa, Mastercard, American Express, Discover, and domestic card schemes.
What integrations are listed?
FIS names Visa Claim Resolution and Mastercom. The hosted solution may also integrate with third-party systems through APIs.
Who is FIS CBK for?
FIS describes it for institutions and organizations managing payment disputes and chargebacks through payment schemes.
What does FIS manage for hosted customers?
For the Hosted Solution, FIS handles technical operations, monitoring, maintenance, and compliance, including PCI compliance.
Facts from FIS CBK's own pages
- API integration
- The hosted CBK solution may be integrated with third-party systems via APIs. · fisglobal.com, 5 Oct 2026
- Audience
- FIS describes CBK as a solution for institutions managing disputes, and its brochure says it is for organizations managing chargebacks through payment schemes. · fisglobal.com, 5 Oct 2026
- Automation
- The solution uses robotic process automation to reduce repetitive dispute management tasks and support smarter decisioning. · fisglobal.com, 5 Oct 2026
- Claims management
- It centralizes claims activity with deadline tracking, rule validation and automation. · fisglobal.com, 5 Oct 2026
- Company background
- FIS traces its roots to Systematics, a financial technology company founded in 1968, and says it is headquartered in Jacksonville, Florida. · fisglobal.com, 5 Oct 2026
- Headquarters
- Jacksonville, Florida, United States · fisglobal.com, 4 Oct 2026
- Hosted operations
- For its Hosted Solution, FIS handles technical operations, monitoring, maintenance and compliance. · fisglobal.com, 5 Oct 2026
- Hosting
- FIS describes CBK as a hosted SaaS solution with dispute history available in Microsoft Azure Cloud. · fisglobal.com, 5 Oct 2026
- Integrations
- FIS says CBK integrates with existing solutions and third parties such as Visa Claim Resolution and Mastercom. · fisglobal.com, 5 Oct 2026
- Purpose
- FIS CBK manages and tracks payment disputes and chargebacks across the dispute cycle. · fisglobal.com, 5 Oct 2026
- Security and compliance
- FIS states that PCI compliance is handled for the Hosted Solution. · fisglobal.com, 5 Oct 2026
- Technical deployment
- The brochure describes a Java application running in a J2EE application server on Linux or Windows. · fisglobal.com, 5 Oct 2026
- Web interface
- A FIS CBK brochure describes a rich web interface. · fisglobal.com, 5 Oct 2026
Where FIS CBK stands on Freedom251
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