Second CRM
by Second CRM
What Second CRM is
Second CRM is a web-based customer relationship management platform from a company founded in 2010 and headquartered in Cyberjaya, Selangor, Malaysia. It offers a free Foundation Free plan for five users and monthly paid plans. Listed capabilities include a visual sales pipeline, marketing automation, and a mobile app. Foundation costs $5 a month and covers customer management, employee management, and office automation. Sales costs $30 a month and adds lead management, billing and payments, sales reporting, and a sales pipeline. Service also costs $30 a month, with customer management, helpdesk management, and customer service reporting. The product uses a freemium pricing model, so a small team can begin at no cost through Foundation Free. There is no free trial, making the free tier the available no-cost evaluation route. Paid subscriptions are billed monthly, and the plans separate general administration, sales work, and service operations into distinct feature sets.
Who it suits
It suits small teams seeking a web CRM with a free five-user tier. Sales and service teams can choose plans centered on pipelines, billing, helpdesk management, or reporting.
What it does well
- Free plan supports five users
- Foundation costs $5 a month
- Sales plan includes pipeline and billing
- Service plan includes helpdesk management
- Visual pipeline and marketing automation listed
What to know first
- No free trial
- Paid plans are billed monthly
- Sales and Service each cost $30 a month
- Product is web-based
Plans
| Plan | Billed and limits | Price |
|---|---|---|
| Foundation Free | 5 users | Free |
| Foundation | billed monthly · Customer management · Employee management · Office automation | $5 a month |
| Sales | billed monthly · Lead management · Billing and payments · Sales reporting · Sales pipeline | $30 a month |
| Service | billed monthly · Customer management · Helpdesk management · Customer service reporting | $30 a month |
As secondcrm.com lists them, read 20 Sept 2026. The maker's own page has the final word.
Verdict
Second CRM separates its free foundation tier from focused sales and service subscriptions. Compare the included management and reporting functions with your team size and workflow.
Facts from Second CRM's own pages
- Founded
- 2010 · secondcrm.com, 28 Sept 2026
- Free plan
- Yes · secondcrm.com, 20 Sept 2026
- Free trial
- No · secondcrm.com, 20 Sept 2026
- Headquarters
- Cyberjaya, Selangor, Malaysia · secondcrm.com, 28 Sept 2026
- Marketing automation
- Yes · secondcrm.com, 20 Sept 2026
- Mobile app
- Yes · secondcrm.com, 20 Sept 2026
- Visual sales pipeline
- Yes · secondcrm.com, 20 Sept 2026
- Paid from
- 5 · secondcrm.com, 20 Sept 2026
Where Second CRM stands on Freedom251
- CRM Software#79 of 244