No. 65 of 165 ·Review Management Software

Reviewpro Reputation

Web · Android · iPhone

Freedom report

Two barsScore 6.2

Free tierNo free tier on record
Open codeNo open-source code on record
Runs widely3 of 6 device platforms
DocumentedPlans, terms and facts published

Reviewpro Reputation is ranked #65 of 165 in review management software on Freedom251, made by Reviewpro Reputation (Beijing, China). It runs on Android, iOS, Web.

Reviewpro Reputation plans and pricing

All plans

Reviewpro Reputation Not published Pricing not listed; request a demo shijigroup.com · 2 Oct 2026

Compared on review management software

Review request automation: Yes
Review response tools: Yes
Mention monitoring: Yes
Sentiment analysis: Yes
Monitored channels: Google, Tripadvisor, Booking.com, Expedia, email, social media, and more than 140 online sources

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The record

Purpose: Reviewpro Reputation helps hotels use guest feedback to improve their online reputation, guest satisfaction, revenue, and operations.
Review aggregation: Its dashboard gathers reviews from over 140 sources in 45 languages, including OTAs, Google, and guest surveys.
Benchmarking: It offers Global Review Index and Competitive Quality Index metrics for comparing reputation and performance against competitors or other properties in a group.
Guest surveys: Hotels can send surveys during or after a stay by email, WhatsApp, SMS, and other channels, using templates or custom surveys.
AI responses: AI can generate review and survey responses, including up to 20 responses at once, and users can review and edit each response before publishing.
Case management: Case Management supports feedback tracking, assignments, automatic case creation, alerts, and escalation workflows.
Mobile app: The maker says staff can manage cases on the go with the Reviewpro mobile app.
Integration: The features page describes integration with Daylight PMS for guest satisfaction insights and feedback in guest profiles.
Compatibility: The FAQ says Reviewpro integrates with hotel management systems, PMS platforms, and CRM platforms.
Security: The maker says Reviewpro uses security protocols designed to meet GDPR and privacy standards; its certifications page lists ENS compliance and ISO/IEC 27001:2022 and ISO/IEC 27018 certifications.
Support: The FAQ says Reviewpro provides training sessions, webinars, a Learning Center, and 24/7 customer support.
Intended users: The maker describes Reviewpro Reputation as serving hotels ranging from 10-room boutique properties to multinational chains, as well as resorts, bed and breakfasts, and vacation rentals.
Company: Shiji says it was founded in 1998 and describes its roots as being in China.
Headquarters: Beijing, China

Where it ranks on Freedom251

Best Review Management Software in 2026#65 of 165
Best Online Reputation Management Software in 2026#11 of 61

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Sources

shijigroup.com/reviewpro-reputation· checked 2 Oct 2026
shijigroup.com/reviewpro-reputation/features· checked 2 Oct 2026
shijigroup.com/legal/certifications· checked 2 Oct 2026
shijigroup.com/about· checked 2 Oct 2026