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Reviewpro Reputation
What Reviewpro Reputation is
Reviewpro Reputation is a guest feedback and reputation platform for hotels and other lodging businesses. It brings reviews into a dashboard from more than 140 online sources in 45 languages, including Google, online travel agencies and guest surveys. Its analysis covers more than 700 hospitality concepts in 17 languages, helping teams identify guest sentiment and factors that affect the stay. Hotels can use Global Review Index and Competitive Quality Index metrics to compare reputation and performance with competitors or properties in the same group. The platform supports surveys during or after a stay, sent by email, WhatsApp, SMS and other channels; hotels can use templates or create their own surveys. AI can draft responses to reviews and surveys in batches of up to 20, with staff able to edit each draft before publishing. Case Management includes feedback tracking, assignments, automatic case creation, alerts and escalation workflows. Staff can also manage cases through the mobile app. Reviewpro is available on Android, iOS and the web. The maker describes integrations with hotel management systems, PMS and CRM platforms, including Daylight PMS. Pricing is on request.
Who it suits
Reviewpro Reputation suits hotels of different sizes, from boutique properties to multinational chains, as well as resorts, bed and breakfasts and vacation rentals. It is relevant to teams that want to collect feedback, monitor reputation and coordinate responses and guest cases.
What it does well
- Collects reviews from more than 140 sources in 45 languages
- Analyzes over 700 hospitality concepts in 17 languages
- Compares performance using two reputation metrics
- Sends guest surveys through email, WhatsApp, SMS and other channels
- AI drafts up to 20 responses for staff review
- Case tools include assignments, alerts and escalations
What to know first
- Pricing is available on request
- No specific price is listed for the named plan
Plans
| Plan | Billed and limits | Price |
|---|---|---|
| Reviewpro Reputation | Pricing not listed; request a demo | On request |
As shijigroup.com lists them, read 2 Oct 2026. The maker's own page has the final word.
Getting started
- Visit the Reviewpro Reputation website
- Request a demo to discuss the plan and pricing
- Choose Android, iOS or web access
- Connect relevant hotel management, PMS or CRM systems
Verdict
Hotels looking to bring guest feedback, reputation analysis, surveys and case workflows together can consider Reviewpro Reputation. Its broad review coverage and lodging-focused analysis are central strengths. Teams that need a listed price should look elsewhere or request pricing from the maker.
Questions
How much does Reviewpro Reputation cost?
Pricing is on request, and the named Reviewpro Reputation plan has no listed price.
Which platforms can I use?
Reviewpro Reputation is available on Android, iOS and the web.
What kinds of properties does it serve?
The maker describes use by hotels, resorts, bed and breakfasts and vacation rentals, from 10-room boutique properties to multinational chains.
What systems does it integrate with?
The FAQ describes compatibility with hotel management systems, PMS platforms and CRM platforms. The features page specifically describes integration with Daylight PMS.
Can it help draft review responses?
AI can generate review and survey responses, including up to 20 at once. Users can review and edit each response before publishing.
What support does Reviewpro provide?
The FAQ lists training sessions, webinars, a Learning Center and 24/7 customer support.
Facts from Reviewpro Reputation's own pages
- AI responses
- AI can generate review and survey responses, including up to 20 responses at once, and users can review and edit each response before publishing. · shijigroup.com, 2 Oct 2026
- Benchmarking
- It offers Global Review Index and Competitive Quality Index metrics for comparing reputation and performance against competitors or other properties in a group. · shijigroup.com, 2 Oct 2026
- Case management
- Case Management supports feedback tracking, assignments, automatic case creation, alerts, and escalation workflows. · shijigroup.com, 2 Oct 2026
- Company
- Shiji says it was founded in 1998 and describes its roots as being in China. · shijigroup.com, 2 Oct 2026
- Compatibility
- The FAQ says Reviewpro integrates with hotel management systems, PMS platforms, and CRM platforms. · shijigroup.com, 2 Oct 2026
- Guest surveys
- Hotels can send surveys during or after a stay by email, WhatsApp, SMS, and other channels, using templates or custom surveys. · shijigroup.com, 2 Oct 2026
- Headquarters
- Beijing, China · shijigroup.com, 28 Sept 2026
- Integration
- The features page describes integration with Daylight PMS for guest satisfaction insights and feedback in guest profiles. · shijigroup.com, 2 Oct 2026
- Intended users
- The maker describes Reviewpro Reputation as serving hotels ranging from 10-room boutique properties to multinational chains, as well as resorts, bed and breakfasts, and vacation rentals. · shijigroup.com, 2 Oct 2026
- Mobile app
- The maker says staff can manage cases on the go with the Reviewpro mobile app. · shijigroup.com, 2 Oct 2026
- Purpose
- Reviewpro Reputation helps hotels use guest feedback to improve their online reputation, guest satisfaction, revenue, and operations. · shijigroup.com, 2 Oct 2026
- Review aggregation
- Its dashboard gathers reviews from over 140 sources in 45 languages, including OTAs, Google, and guest surveys. · shijigroup.com, 2 Oct 2026
- Security
- The maker says Reviewpro uses security protocols designed to meet GDPR and privacy standards; its certifications page lists ENS compliance and ISO/IEC 27001:2022 and ISO/IEC 27018 certifications. · shijigroup.com, 2 Oct 2026
- Sentiment analysis
- The platform analyzes over 700 hospitality concepts in 17 languages to reveal guest sentiment and areas affecting guest experience. · shijigroup.com, 2 Oct 2026
- Support
- The FAQ says Reviewpro provides training sessions, webinars, a Learning Center, and 24/7 customer support. · shijigroup.com, 2 Oct 2026
Where Reviewpro Reputation stands on Freedom251
- Review Management Software#108 of 164
- Online Reputation Management Software#44 of 61