Press Ganey Reputation

What Press Ganey Reputation is

Press Ganey Reputation is web-based software for managing consumer reviews and feedback programs. It brings reviews from Google, Facebook, Yelp, WebMD, Healthgrades, and more than 100 other sites into a process teams can use to build trust, protect their brand, and support loyalty and growth. Organizations can request reviews by SMS and use AI assistance to draft replies. The product’s sentiment analysis identifies themes and sentiment with an approach described as industry-specific and built for healthcare. Teams can prioritize critical reviews with response-recommended tags, use preapproved templates to keep replies on brand, and respond to as many as 50 reviews at once through bulk reply tools. Reporting can be customized, filtered by date range, organization level, and review type, and scheduled. Configurable roles and permissions let organizations control access to reviews, reports, visibility, and features. Press Ganey also offers managed services for responding to organic reviews with approved templates or AI-drafted responses. The product includes pulse surveys, anonymous responses, survey benchmarking, and action planning. For regulated workflows, teams can use approved language saved as templates. Press Ganey was founded in 1985. The product is paid, with pricing provided through a conversation with an expert.

Who it suits

Press Ganey Reputation suits healthcare organizations that manage reviews across multiple sites and want healthcare-focused sentiment analysis and AI response assistance. Its configurable permissions, approved templates, reporting, surveys, and managed services may also suit organizations with structured review workflows.

Getting started

1. Visit the Press Ganey Reputation website.
2. Speak to an expert to discuss pricing.
3. Use the web platform.

Verdict

Choose Press Ganey Reputation if your organization needs review management with healthcare-focused sentiment analysis, response support, and survey tools. Organizations that need a published price should look elsewhere, since prospective customers are directed to speak with an expert.