No. 41 of 165 ·Review Management Software

Press Ganey Reputation

Web

Freedom report

No signalScore 6.6

Free tierNo free tier on record
Open codeNo open-source code on record
Runs widely1 of 6 device platforms
DocumentedThinly documented

Press Ganey Reputation is ranked #41 of 165 in review management software on Freedom251, made by Press Ganey Reputation (South Bend, Indiana, United States). It runs on Web.

Press Ganey Reputation plans and pricing

All plans

Press Ganey Reputation Not published Pricing not listed; speak to an expert pressganey.com · 7 Oct 2026

Compared on review management software

Pulse surveys: Yes
Anonymous responses: Yes
Action planning: Yes
Survey benchmarking: Yes

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The record

Review sources: Google, Facebook, Yelp, WebMD, Healthgrades, and 100+ other sites
Request channels: sms
AI response assistance: Yes
Purpose: The product helps organizations manage consumer reviews to build trust, protect their brand, and improve loyalty and growth.
Sentiment analysis: AI analysis identifies review sentiment and themes using industry-tuned analysis.
Reporting: Users can create custom reports, filter by date range, organization level, and review type, and schedule reports.
Bulk replies: Users can handle up to 50 reviews at once with bulk reply capabilities, including AI-assisted drafts and templates.
Response guidance: Response-recommended tags help teams prioritize critical reviews, and preapproved templates help keep replies on brand.
Permissions: Configurable user roles and permissions let organizations control which reviews, reports, visibility, and features each team can access.
Managed service: Press Ganey offers a managed services team that can respond to organic reviews using approved templates or AI-drafted responses.
Healthcare focus: The product describes its sentiment analysis and AI response assistance as industry-specific and built for healthcare.
Privacy and compliance workflows: For highly regulated industries, the product supports response workflows using approved language saved as templates.
Sales and pricing: The product page directs prospective customers to speak to an expert and does not display a price.
Support: Press Ganey lists client support at 800-232-8032 and [email protected].

Where it ranks on Freedom251

Best Review Management Software in 2026#41 of 165
Best Employee Survey Software in 2026#17 of 48
Best Employee Experience Management Software in 2026#14 of 28

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Sources

pressganey.com/platform/brand-experience/reputation-ma· checked 22 Sept 2026
pressganey.com/company/contact/· checked 7 Oct 2026
pressganey.com/platform/employee-experience/employee-p· checked 28 Sept 2026