Freedom251 › Marketing Automation Software
Regal
by Regal
What Regal is
Regal helps businesses build and manage voice AI agents for customer communications. Its described uses include customer support, lead qualification, scheduling and reminders, collections, and bookings. Agents can handle interruptions and shifts in topic, and speak more than 30 languages across hundreds of accents. They can be deployed across voice, SMS and chat, with support for inbound and outbound calls, human handoff, phone numbers and voice cloning. Teams can shape agent workflows with drag-and-drop orchestration, run native A/B tests, monitor calls live, and use Conversation Intelligence and automated QA. Regal says it offers more than 40 integrations with contact center, CRM and other systems, as well as APIs and webhooks for exchanging customer and conversation outcome data. All plans include a dedicated implementation team and emergency support; forward deployed engineers handle integrations end to end. Regal states a 99.9% uptime SLA for voice infrastructure. It lists SOC 2 Type II, HIPAA, GDPR, CCPA and PCI DSS compliance, and says LLM partner agreements prevent customer data from being stored or used for training. Pricing is by request, and there is no free plan.
Who it suits
Regal is aimed at enterprises using AI agents for customer communications across voice, SMS or chat. Its maker suggests at least 25 agents and 100,000 monthly call minutes as a size proxy.
What it does well
- Agents support more than 30 languages.
- Deploys across voice, SMS and chat.
- Includes human handoff and voice cloning.
- Offers more than 40 integrations, plus APIs and webhooks.
- All plans include implementation and emergency support.
What to know first
- No free plan is listed.
- Pricing is available on request.
- The suggested scale is at least 25 agents and 100,000 monthly call minutes.
Limits
Regal has no free plan. The custom-quote plan prices features according to team setup and usage, with discounts tied to higher spend and longer contracts.
Plans
| Plan | Billed and limits | Price |
|---|---|---|
| Custom quote | Pricing depends on team setup · pay for features used · discounts for higher spend and longer contracts | On request |
| Enterprise custom | Custom quote based on team setup, features used, spend and contract length · Enterprise focus · proxy of at least 25 agents and 100,000 call minutes/month · dedicated implementation · 99.9% voice-infrastructure uptime SLA | On request |
As regal.ai lists them, read 2 Oct 2026. The maker's own page has the final word.
Getting started
- Open the Regal website
- Contact Regal for a custom quote
- Define your team setup and required features
- Work with the dedicated implementation team
- Connect systems through integrations, APIs, or webhooks
- Deploy agents across voice, SMS, or chat
Verdict
Regal combines voice AI agents with workflow, monitoring, testing and quality tools, along with integrations and implementation support. Its stated customer scale and custom-quote pricing make it a fit to assess for enterprise teams rather than smaller operations.
Questions
Does Regal offer a free plan?
No. Regal is offered as a paid service, with custom pricing.
Which platforms and channels does Regal support?
The listed platforms are API and web. Agents can be deployed across voice, SMS, and chat.
Can Regal agents transfer calls to people?
Yes. Human handoff is supported.
What integrations are available?
Regal says it has more than 40 integrations with CCaaS, CRMs, and other systems, plus APIs and webhooks.
What compliance standards are listed?
Regal lists SOC 2 Type II, HIPAA, GDPR, CCPA, and PCI DSS compliance.
How is Regal priced?
Pricing is available by custom quote. The stated model charges for features used and may discount higher spend or longer contracts.
Facts from Regal's own pages
- A/B testing
- A/B testing is provided for optimizing customer journeys, connect rates, messaging and satisfaction. · regal.ai, 15 Oct 2026
- Agent tools
- The platform includes drag-and-drop orchestration, native A/B testing, live call monitoring, Conversation Intelligence, and automated QA. · regal.ai, 2 Oct 2026
- AI data
- Regal says its agreements with LLM partners prevent them from training on or storing customer data. · regal.ai, 2 Oct 2026
- AI phone agents
- Phone agents support inbound routing, scheduling, lead qualification and FAQ answering. · regal.ai, 15 Oct 2026
- Analytics
- The product includes analytics, reporting, customizable dashboards, transcription, summaries and conversation intelligence. · regal.ai, 15 Oct 2026
- API authentication
- The public API uses API keys in the Authorization header, with keys revealed from account integration settings. · developer.regal.ai, 15 Oct 2026
- API rate limit
- The documented default API limit is 300 requests per second, with higher limits available by contacting Regal. · developer.regal.ai, 15 Oct 2026
- Channels
- Agents can be deployed across voice, SMS and chat, with human-agent collaboration. · developer.regal.ai, 15 Oct 2026
- Company
- The company says it was founded to help enterprises use AI agents to transform customer communications and is built in New York City. · regal.ai, 2 Oct 2026
- Company size
- LinkedIn lists the company size as 51–200 employees. · linkedin.com, 15 Oct 2026
- Conversation features
- Agents can speak naturally, handle interruptions and topic changes, and speak more than 30 languages in hundreds of accents. · regal.ai, 2 Oct 2026
- CRM integrations
- multiple · regal.ai, 22 Sept 2026
- Custom actions
- Voice agents can call customer-hosted HTTP functions for tasks such as pricing, inventory and service-coverage lookups. · developer.regal.ai, 15 Oct 2026
- Customer journeys
- Yes · regal.ai, 22 Sept 2026
- Data training policy
- Regal says agreements with its LLM partners prevent training on customer data or storing that data. · regal.ai, 15 Oct 2026
- Documentation depth
- The developer portal provides documentation, API reference, MCP material, video tutorials, FAQs, integration guides and changelog-style release notes. · developer.regal.ai, 15 Oct 2026
- Founded
- 2020 · regal.ai, 28 Sept 2026
- Founded and headquarters
- LinkedIn lists Regal as founded in 2020 and headquartered in New York. · linkedin.com, 15 Oct 2026
- Funding news
- Regal announced a $40 million funding round on October 30, 2024, bringing total funding reported by the announcement to $83 million. · venturebeat.com, 15 Oct 2026
- Headquarters
- New York City, United States · regal.ai, 28 Sept 2026
- Integrations
- Regal advertises more than 40 integrations covering CRMs, marketing platforms and other business systems. · regal.ai, 15 Oct 2026
- Journey orchestration
- Journey Builder creates event-triggered, cross-channel customer journeys without requiring a developer. · regal.ai, 15 Oct 2026
- Legal name
- Crunchbase lists the legal entity as Regal Voice, Inc., also known as Regal Voice and Regal.ai. · crunchbase.com, 15 Oct 2026
- Limit: dashboard and reporting
- A Voice AI Review submission says the dashboard takes weeks to become familiar and that reporting could be richer. · voiceaireview.com, 15 Oct 2026
Where Regal stands on Freedom251
- Marketing Automation Software#111 of 131
- Voicebot Software#23 of 27