Freedom251 › Employee Mental Health Software
Refill Health
What Refill Health is
Refill Health is a web-based employee mental health platform for Indian organisations, combining self-care, professional coaching, and clinical therapy. Each member is assigned a clinically trained Care Navigator who helps interpret assessments, confirm a care plan, coordinate appointments, and track progress. Validated onboarding assessments guide recommendations for therapy, coaching, self-care, or a mix, with the Navigator confirming the plan. Clinical therapy is provided by RCI-registered practitioners using approaches such as CBT, DBT, and ACT; coaching is delivered by ICF-certified coaches. Self-care resources include guided practices, short resets, themed packs, programs, and meditation courses. AI supports recommendations, matching, self-care suggestions, and risk indicators, while qualified professionals retain clinical judgment. The company says member organisations include a 24×7 crisis line staffed by Care Navigators. Employers receive aggregated reporting subject to minimum thresholds, rather than individual names, session records, or assessment scores, with a consent protocol for life-safety crisis exceptions. Pricing is customized by organization size and selected services and is available on request.
Who it suits
Refill Health is intended for Indian employers and their employees, families, benefits leaders, managers, therapists, coaches, schools, and colleges. It suits organizations seeking a program that combines self-care with coaching and clinical therapy.
What it does well
- Care Navigators help coordinate member care.
- Clinical therapy uses RCI-registered practitioners.
- Coaching is delivered by ICF-certified coaches.
- Employers receive aggregated reporting.
- Member organizations include a 24×7 crisis line.
What to know first
- Pricing is available only on request.
- Psychiatric consultations are not currently provided.
- Medication prescriptions and management are not offered.
Limits
The service does not currently provide psychiatric consultations, medication prescriptions or medication-management services. Pricing and included services are scoped to organisation size, salary profile and selected services.
Plans
| Plan | Billed and limits | Price |
|---|---|---|
| Custom organization plan | Pricing is scoped to organization size, salary profile, and selected services | On request |
As refillhealth.com lists them, read 9 Oct 2026. The maker's own page has the final word.
Getting started
- Open the Refill Health website
- Request an organisation quote
- Share organisation size and selected services for pricing
- Access the web platform for members and care teams
Verdict
Refill Health combines self-care, coaching, and clinical therapy with care navigation and organization-level reporting. Organizations should note that psychiatric consultations and medication services are not currently included, and pricing is customized.
Questions
What does Refill Health cost?
Pricing is per employee per month and customised to organisation headcount and selected services. The site directs organisations to request a quote.
Does it provide therapy and coaching?
Yes. Therapy is delivered by RCI-registered practitioners, and coaching by ICF-certified coaches.
What do employers see?
Employers receive anonymised, aggregated cohort-level insights when minimum reporting thresholds are met. Individual names, therapy notes, session content and assessment scores are not disclosed, subject to a consent protocol for life-safety crises.
Does Refill Health offer crisis support?
The company says member organisations include a 24×7 crisis line staffed by Care Navigators.
Does it use AI to record sessions?
Refill Health says it does not currently use AI to record or transcribe counselling, therapy or coaching sessions.
Facts from Refill Health's own pages
- AI
- Refill Health says AI supports care recommendations, matching, self-care suggestions and risk indicators, while qualified professionals remain responsible for clinical judgment. · refillhealth.com, 9 Oct 2026
- Assessments and matching
- Validated onboarding assessments inform recommendations for therapy, coaching, self-care, or a combination, which a Care Navigator confirms. · refillhealth.com, 9 Oct 2026
- Care model
- Its care model combines self-care tools, professional coaching and clinical therapy, with a dedicated Care Navigator guiding each member. · refillhealth.com, 9 Oct 2026
- Care navigation
- Each member is assigned a clinically trained Care Navigator who helps interpret assessments, confirm a care plan, coordinate appointments, and track progress. · refillhealth.com, 9 Oct 2026
- Care options
- Its program combines self-care, professional coaching, and clinical therapy, with psychiatric and crisis support also listed among its services. · refillhealth.com, 9 Oct 2026
- Clinical care
- The company says clinical therapy is delivered by RCI-registered practitioners and uses evidence-based approaches including CBT, DBT, and ACT. · refillhealth.com, 9 Oct 2026
- Clinical features
- Clinical therapy uses RCI-registered practitioners and evidence-based CBT, DBT and ACT approaches, with measures including PHQ-9 and GAD-7. · refillhealth.com, 9 Oct 2026
- Coaching
- Professional coaching is delivered by ICF-certified coaches and covers areas such as leadership, career transitions, performance, and resilience. · refillhealth.com, 9 Oct 2026
- Coaching features
- Professional coaching is delivered by ICF-certified coaches and uses ICF-aligned goals and progress measures. · refillhealth.com, 9 Oct 2026
- Crisis support
- The company says member organizations include a 24×7 crisis line staffed by Care Navigators. · refillhealth.com, 9 Oct 2026
- Data hosting
- Refill Health says it intends to host primary application databases and stored clinical records in India, while limited data may be processed outside India by global providers. · refillhealth.com, 9 Oct 2026
- Founded
- 2023 · refillhealth.com, 28 Sept 2026
- Intended users
- The platform serves employees and families, employers and benefits leaders, people managers, therapists and coaches, and schools and colleges. · refillhealth.com, 9 Oct 2026
- Measurement and reporting
- Refill Insights provides organization-level engagement, outcomes, workforce trends, crisis activity, and ROI reporting, with information described as anonymized and aggregated. · refillhealth.com, 9 Oct 2026
- Notable service limit
- Refill Health says it does not currently provide psychiatric consultations, medication prescriptions or medication-management services. · refillhealth.com, 9 Oct 2026
- Pricing
- Pricing is described as per employee per month and customized to organization headcount and selected services; the site directs organizations to request a quote. · refillhealth.com, 9 Oct 2026
- Privacy
- The company says employers receive aggregated cohort-level insights rather than individual names, session records, or scores, with a life-safety crisis exception governed by a consent protocol. · refillhealth.com, 9 Oct 2026
- Product
- Refill Health describes itself as an AI-assisted, human-led employee mental health platform for Indian organisations. · refillhealth.com, 9 Oct 2026
- Reporting privacy
- Sponsors receive anonymous, aggregated reports only when minimum reporting thresholds are met; therapy notes, session content and individual assessment scores are not disclosed to them. · refillhealth.com, 9 Oct 2026
- Screening and matching
- The platform uses validated onboarding assessments to recommend a therapist, coach or self-care pathway, with a Care Navigator confirming the plan. · refillhealth.com, 9 Oct 2026
- Security
- The privacy policy lists safeguards that may include encryption in transit and at rest, role-based access controls, access logging and security testing. · refillhealth.com, 9 Oct 2026
- Security and compliance
- The homepage lists HIPAA, ISO/IEC 27001, GDPR, and India’s DPDP Act 2023 under enterprise security and compliance. · refillhealth.com, 9 Oct 2026
- Self-care features
- Self-care includes guided practices, 90-second resets, themed packs, guided programs and meditation courses. · refillhealth.com, 9 Oct 2026
- Session recording
- Refill Health says it does not currently use AI to record or transcribe counselling, therapy or coaching sessions. · refillhealth.com, 9 Oct 2026
Where Refill Health stands on Freedom251
- Employee Mental Health Software#26 of 33