Product: Refill Health describes itself as an AI-assisted, human-led employee mental health platform for Indian organisations.
Care model: Its care model combines self-care tools, professional coaching and clinical therapy, with a dedicated Care Navigator guiding each member.
Screening and matching: The platform uses validated onboarding assessments to recommend a therapist, coach or self-care pathway, with a Care Navigator confirming the plan.
Clinical features: Clinical therapy uses RCI-registered practitioners and evidence-based CBT, DBT and ACT approaches, with measures including PHQ-9 and GAD-7.
Coaching features: Professional coaching is delivered by ICF-certified coaches and uses ICF-aligned goals and progress measures.
Self-care features: Self-care includes guided practices, 90-second resets, themed packs, guided programs and meditation courses.
AI: Refill Health says AI supports care recommendations, matching, self-care suggestions and risk indicators, while qualified professionals remain responsible for clinical judgment.
Reporting privacy: Sponsors receive anonymous, aggregated reports only when minimum reporting thresholds are met; therapy notes, session content and individual assessment scores are not disclosed to them.
Security: The privacy policy lists safeguards that may include encryption in transit and at rest, role-based access controls, access logging and security testing.
Data hosting: Refill Health says it intends to host primary application databases and stored clinical records in India, while limited data may be processed outside India by global providers.
Session recording: Refill Health says it does not currently use AI to record or transcribe counselling, therapy or coaching sessions.
Support: The company lists [email protected] for privacy requests and [email protected] for clinical questions.
Intended users: The platform serves employees and families, employers and benefits leaders, people managers, therapists and coaches, and schools and colleges.
Notable service limit: Refill Health says it does not currently provide psychiatric consultations, medication prescriptions or medication-management services.

Where it ranks on Freedom251

Best Employee Mental Health Software in 2026#18 of 33

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Sources

refillhealth.com· checked 9 Oct 2026
refillhealth.com/why-us/approach· checked 9 Oct 2026
refillhealth.com/privacy· checked 9 Oct 2026
refillhealth.com/resources· checked 9 Oct 2026
refillhealth.com/solutions/eap· checked 9 Oct 2026
refillhealth.com/contact· checked 9 Oct 2026