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REACH.ai
What REACH.ai is
REACH.ai is an AI front desk and client communication platform for beauty, wellness, fitness, barber, medspa, and nail businesses. Its SARA service handles inbound phone calls, two-way text messages, and website chat around the clock, answering questions and booking appointments. Appointment AI identifies clients who are due or overdue for service, matches them with suitable openings based on preferences, and supports pre-booking and client nurturing. Text AI runs configured marketing campaigns and personalized bulk messages without requiring imported client lists. Reputation AI asks loyal repeat clients for feedback and links with Google and social platforms such as Facebook for reviews. Email AI creates campaigns and images automatically, with editing and brand customization available. Messages can use a client’s name, service provider, and service, and can be timed for relevance. REACH.ai says it connects with point-of-sale systems, while its partner page requests the platform choice for pricing and details. Android, iOS, and web access are available. Plans begin at $199 a month, with a 30-day trial. Listed plans include SMS credit allowances, unlimited emails and users, and selected SARA web chat, text, or phone functions.
Who it suits
REACH.ai suits beauty, wellness, fitness, barber, medspa, and nail businesses that need automated client communications and appointment booking. It is also aimed at teams using text marketing, review requests, email campaigns, and point-of-sale integrations.
What it does well
- 24/7 phone, text, and website chat handling
- Appointment matching for due or overdue clients
- Personalized bulk texts without importing lists
- Automated review requests through Google and social platforms
- Unlimited users on listed plans
- Available on Android, iOS, and web
What to know first
- No free plan
- Plans have monthly SMS credit limits
- SARA phone appears only on a listed 399499.00 USD plan
Limits
Plans include monthly SMS allowances of 2,000, 9,000, or 17,000 credits. SARA web chat, text, and phone capabilities depend on the selected AI Front Desk plan, and the listed phone plan includes 300 voice minutes.
Plans
| Plan | Billed and limits | Price |
|---|---|---|
| AI Front Desk Base | 2,000 SMS Message Credits Per Month · Unlimited Emails · Unlimited Users · SARA AI WebChat | $199 a month |
| Fitness Base | 2,000 SMS Message Credits Per Month · Unlimited Emails · Unlimited Users | $199 a month |
| Fitness Essentials | 9,000 SMS Message Credits Per Month · Unlimited Emails · Unlimited Users | $299 a month |
| AI Front Desk Essentials | 9,000 SMS Message Credits Per Month · Unlimited Emails · Unlimited Users · SARA AI WebChat · SARA AI Text | $299 a month |
| AI Front Desk Volume | 17,000 SMS Message Credits Per Month · Unlimited Emails · Unlimited Users · SARA AI WebChat · SARA AI Text | $399 a month |
| Fitness Volume | 17,000 SMS Message Credits Per Month · Unlimited Emails · Unlimited Users | $399 a month |
| AI Front Desk Phone | 17,000 SMS Message Credits Per Month · 300 Voice Minutes · SARA AI WebChat · SARA AI Text · SARA AI Phone | On request |
As getreach.ai lists them, read 7 Oct 2026. The maker's own page has the final word.
Getting started
- Open the REACH.ai website
- Choose a plan starting at $199 a month
- Use the 30-day trial
- Select your point-of-sale platform for pricing and details
- Access REACH.ai on Android, iOS, or the web
- Use onboarding and POS setup guidance in the Help Center
Verdict
Choose REACH.ai if your business needs an automated front desk alongside appointment booking, messaging, campaigns, and reputation outreach. Look elsewhere if you need a free plan or if the listed SMS allowances and plan-specific SARA features do not fit your operation.
Questions
Does REACH.ai have a free plan?
No. REACH.ai is paid, with plans starting at $199 a month, and it offers a 30-day trial.
Which platforms support REACH.ai?
REACH.ai is available on Android, iOS, and the web.
What does SARA handle?
SARA handles inbound calls, two-way texts, and website chat, including questions and appointment booking. SARA web chat, text, and phone availability varies by plan.
Can REACH.ai run marketing campaigns?
Text AI supports configured campaigns and personalized bulk texts, while Email AI creates editable campaigns and images.
Does it integrate with point-of-sale systems?
REACH.ai says it integrates with point-of-sale systems. Its partner page asks users to select their platform for pricing and details.
How much do the plans cost?
Listed plans include 199.00, 299.00, and $399 a month; the AI Front Desk Phone plan is listed at $399,499 a month, with different SMS credits and SARA features.
Facts from REACH.ai's own pages
- Appointment AI
- Appointment AI matches clients due or overdue for service with openings based on their preferences and handles pre-booking and client nurturing. · getreach.ai, 7 Oct 2026
- Client communications
- SARA handles inbound phone calls, two-way texts, and website chat 24/7, including answering questions and booking appointments. · getreach.ai, 7 Oct 2026
- Data handling
- The privacy policy says it does not sell personal information as defined by U.S. state privacy laws and uses Standard Contractual Clauses and other lawful mechanisms for international transfers. · getreach.ai, 7 Oct 2026
- Email campaigns
- Email AI creates campaigns and images automatically and lets businesses edit and customize them to their brand. · getreach.ai, 7 Oct 2026
- Headquarters
- The maker states that REACH.ai is headquartered in Scottsdale, Arizona. · getreach.ai, 7 Oct 2026
- Integrations
- The maker says REACH.ai is integrated with point-of-sale systems, while its partner page prompts users to select their platform for pricing and details. · getreach.ai, 7 Oct 2026
- Personalization
- The maker says messages can include the client’s name, service provider, and service, and are sent when relevant to the client. · getreach.ai, 7 Oct 2026
- Product
- REACH.ai describes itself as an AI front desk for beauty, wellness, fitness, barber, medspa, and nail businesses. · getreach.ai, 7 Oct 2026
- Reputation
- Reputation AI contacts loyal repeat clients for feedback and connects with Google and social media platforms such as Facebook for reviews. · getreach.ai, 7 Oct 2026
- Security
- The privacy policy says REACH.ai uses administrative, technical, and organizational safeguards and conducts privacy and security risk assessments. · getreach.ai, 7 Oct 2026
- Support
- The Help Center offers onboarding, dashboard, metrics, best-practice, cancellation, FAQ, and POS setup information, and directs users to its Client Success team for support. · support.getreach.ai, 7 Oct 2026
- Text marketing
- Text AI supports configured marketing campaigns and personalized bulk text messages without importing client lists. · getreach.ai, 7 Oct 2026
Where REACH.ai stands on Freedom251
- Salon Marketing Software#19 of 46