ProDesk is a contractor workspace for estimates, scheduling, invoicing, payments, customer records, and job tracking. Contractors can prepare estimates on-site, track approvals, follow up automatically, and turn estimates into invoices. Scheduling tools assign crews, help avoid double-booking, and send appointment reminders. Customer records bring job history, notes, photos, and billing records together, while a customer portal can provide access to estimates, work approvals, job status, and past invoices. Team members can be assigned jobs, and each technician sees only their own jobs in the mobile app. ProDesk is available on Android, iOS, and the web, and is presented for service contractors across 28+ industries. The plan is free while users remain active in both Service Connection and FieldDirect; closing availability entirely may lead to a software fee. Coverage, lead volume, and program availability vary by location and trade. Stripe processing fees apply and typically cost 2.9% + 30¢ per transaction.
Who it is for
ProDesk suits service contractors who need estimates, scheduling, invoices, customer records, and job tracking across web and mobile. Its availability conditions and location- and trade-based network variation are important to consider.
What is good
- No usage caps on estimates, invoices, customers, or jobs.
- Customer portal supports estimate approval and job-status viewing.
- Technicians see only their assigned jobs in the mobile app.
- Available on Android, iOS, and web.
What to know first
- Free access requires active visibility in two programs.
- Closing availability entirely may trigger a software fee.
- Stripe processing fees typically cost 2.9% + 30¢ per transaction.
- Coverage and lead volume vary by location and trade.
Verdict
ProDesk brings estimating, scheduling, customer records, and job tracking together for contractors. Its free access depends on continued visibility in Service Connection and FieldDirect, and Stripe fees apply to processed payments.
ProDesk plans and pricing
All plansCompared on handyman software
- Free plan
- Yes
- Lead capture
- Yes
- Estimate templates
- Yes
- Dispatch board
- Yes
- Invoices and payments
- Yes
- Customer messaging
- Yes
