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Positive User (formerly User.com)
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What Positive User (formerly User.com) is
Positive User, formerly User.com, is a web-based marketing and customer engagement service from a company founded in 2016 in Hem, France. It provides email automation, customer journeys, lead scoring, and lead capture forms, with multiple CRM integrations. There is no free plan, but a seven-day trial is listed. The Campaigns plan costs €69 a month when billed annually and includes one seat, unlimited contacts, up to 5,000 emails monthly, up to 500 WhatsApp messages, and five active workflows. Marketing Automation Suite costs 199.00 EUR monthly billed annually, while Customer Engagement Platform costs 499.00 EUR monthly billed annually. Performance costs 999.00 EUR monthly billed annually and includes ten seats, up to 300,000 emails, up to 100,000 marketing contacts, and 10,000 WhatsApp messages. A Limitless plan lists unlimited seats, emails, marketing contacts, and WhatsApp messages, but no price.
Who it suits
It suits organizations needing web-based automation, customer journeys, lead scoring, forms, and CRM connections. The plans target teams with different messaging volumes and workflow needs.
What it does well
- Email automation and customer journey tools
- Lead scoring and lead capture forms
- Multiple CRM integrations listed
- Seven-day trial available
- Higher plans support larger message volumes
What to know first
- No free plan
- Plans shown are billed annually
- Limitless plan has no listed price
Plans
| Plan | Billed and limits | Price |
|---|---|---|
| Campaigns | Billed annually; 1 seat included · Unlimited contacts · Up to 5,000 emails/month · Up to 500 WhatsApp messages/month · 5 active workflows | €69 a month |
| Marketing Automation Suite | Billed annually; 2 seats included · Unlimited contacts · Up to 5,000 emails/month · Up to 2,000 WhatsApp messages/month · 20 active workflows · 50 forms · 50 landing pages | €199 a month |
| Customer Engagement Platform | Billed annually; 2 seats included · Unlimited contacts · Up to 5,000 emails/month · Up to 10,000 WhatsApp messages/month · 100 active workflows · 100 forms · 100 landing pages | €499 a month |
| Performance | Billed annually; 10 seats included · Up to 300,000 emails/month · Up to 100,000 marketing contacts · 10,000 WhatsApp messages/month · 100 active workflows · 100 forms · 100 landing pages | €999 a month |
| Limitless | Unlimited seats · Unlimited emails · Unlimited marketing contacts · Unlimited WhatsApp messages | On request |
As user.com lists them, read 20 Sept 2026. The maker's own page has the final word.
Verdict
Positive User offers a paid web platform covering automation, journeys, scoring, forms, and CRM integrations. Its tiered plans vary by seats, contacts, messages, workflows, forms, and landing pages.
Facts from Positive User (formerly User.com)'s own pages
- CRM integrations
- multiple · user.com, 20 Sept 2026
- Customer journeys
- Yes · user.com, 20 Sept 2026
- Email automation
- Yes · user.com, 20 Sept 2026
- Lead capture forms
- Yes · user.com, 20 Sept 2026
- Founded
- 2016 · user.com, 28 Sept 2026
- Free plan
- No · user.com, 20 Sept 2026
- Headquarters
- Hem, France · user.com, 28 Sept 2026
- Lead scoring
- Yes · user.com, 20 Sept 2026
Where Positive User (formerly User.com) stands on Freedom251
- Marketing Automation Software#92 of 130