Freedom251 › Pool Service Software
Pool Prime Pro
What Pool Prime Pro is
Pool Prime Pro brings pool-service operations into one platform, combining route scheduling, technician dispatch, service logs, quotes, invoices, payments, and customer records. Recurring accounts can run weekly, two to five times a week, every two weeks, or monthly, with routes grouped by service day and technician. Technicians can record chemical readings, notes, and before-and-after photos at stops; completed stops can include GPS logs. Its AI Tech Assistant provides equipment diagnostics and a tool-free repair path. A customer portal lets customers review visit history and photos, pay invoices, request service, add a property, and message the office. The technician app is an installable PWA for iOS and Android, designed to sync stop completions, readings, and photos when connectivity returns. QuickBooks Online sync supports income and payout reconciliation, and business clients can export customer, product, and service data as CSV. Plans start at $99 a month; a 14-day trial is also listed.
Who it suits
Pool Prime Pro suits pool service businesses that need to coordinate recurring routes, field records, billing, and customer communication. Its customer portal and technician app also serve customers and field staff who need access to service information.
What it does well
- Recurring schedules support weekly through monthly frequencies.
- Technicians can record readings, notes, photos, and GPS logs.
- Customer portal supports payments and service requests.
- QuickBooks Online sync supports income and payout reconciliation.
- CSV export covers customer, product, and service data.
What to know first
- No free plan is listed.
- Card payments have a 0.5% platform fee.
- Stripe processing fees are charged separately.
Limits
The 14-day trial provides Enterprise access; after the trial, it costs $10/user/month. The cheapest paid plan, Basic, costs $99 a month and allows up to 99 accounts and four users plus an admin; additional users cost $10/user/month. Processed online card invoices have a 0.5% platform fee, and Stripe processing fees are separate.
Plans
| Plan | Billed and limits | Price |
|---|---|---|
| 14-Day Free Trial | 14 days; $10/user/month after trial · Full Enterprise access · unlimited accounts · unlimited users + Admin · $0 per service stop · 0.5% transaction fee | Free |
| Pro | monthly · Up to 299 accounts · 10 users + Admin · $10/user/month for additional users · $0 per service stop · 0.5% transaction fee | $199 a month |
| Enterprise | monthly · Unlimited accounts and users · $10/user/month for additional users · $0 per service stop · 0.5% transaction fee | $499 a month |
| Basic | monthly · Up to 99 accounts · 4 users + Admin · $10/user/month for additional users · $0 per service stop · 0.5% transaction fee | $99 a month |
As poolprimepro.com lists them, read 4 Oct 2026. The maker's own page has the final word.
Getting started
- Open the Pool Prime Pro service software website
- Choose a plan or start the 14-day free trial
- Set up recurring accounts and organize routes by service day and technician
- Use the technician PWA on iOS or Android to record service stops
- Connect QuickBooks Online for income and payout reconciliation if needed
Verdict
Pool Prime Pro combines scheduling, field records, customer access, and billing for pool service operations. The listed plans start at $99 a month, and card payments carry separate platform and Stripe processing fees.
Questions
What does Pool Prime Pro cost?
Basic is $99 a month, Pro is $199 a month, and Enterprise is $499 a month. A 14-day free trial is available; after it, the trial plan costs $10/user/month.
What is included in the Basic plan?
Basic supports up to 99 accounts and four users plus an admin. Additional users cost $10/user/month, and the plan lists a $0 per service stop charge and a 0.5% transaction fee.
Which platforms are supported?
The listed platforms are Android, iOS, and web. The technician app is an installable PWA for iOS and Android.
Does Pool Prime Pro work offline?
The technician app is designed to sync stop completions, chemical readings, and photos when connectivity returns.
What integrations does it offer?
It offers bi-directional QuickBooks Online sync. Online card payments use Stripe.
Who develops Pool Prime Pro?
It is developed and produced by NXTK Software Solutions LLC.
Facts from Pool Prime Pro's own pages
- AI diagnostics
- The AI Tech Assistant provides equipment diagnostics and includes a tool-free repair path. · poolprimepro.com, 4 Oct 2026
- Customer portal
- Customers can review visit history and photos, pay invoices, request service, add a property, and message the office through a self-service portal. · poolprimepro.com, 4 Oct 2026
- Data portability
- Business clients can export customer, product, and service data using the CSV export utility. · poolprimepro.com, 4 Oct 2026
- Field records
- Technicians can log chemical readings, notes, and before-and-after photos for service stops, with GPS logging on completed stops. · poolprimepro.com, 4 Oct 2026
- Integration
- Pool Prime Pro offers bi-directional QuickBooks Online sync for income and payout reconciliation. · poolprimepro.com, 4 Oct 2026
- Maker
- Pool Prime Pro is developed and produced by NXTK Software Solutions LLC, which describes it as its dedicated platform for the pool trade. · poolprimepro.com, 4 Oct 2026
- Offline use
- The technician app is an installable PWA for iOS and Android designed to sync stop completions, chemical readings, and photos when connectivity returns. · poolprimepro.com, 4 Oct 2026
- Payment data
- Full card and bank account numbers are handled and stored by Stripe and are not stored on Pool Prime Pro servers. · poolprimepro.com, 4 Oct 2026
- Payments and fees
- Online card payments use Stripe and have a 0.5% platform fee on processed invoices, with Stripe processing fees charged separately. · poolprimepro.com, 4 Oct 2026
- Purpose
- Pool Prime Pro combines route scheduling, technician dispatch, service logging, quoting, invoicing, payments, and customer records for pool service businesses. · poolprimepro.com, 4 Oct 2026
- Routes
- Recurring accounts support weekly, 2x–5x weekly, bi-weekly, or monthly frequencies, with routes organized by service day and technician. · poolprimepro.com, 4 Oct 2026
- Security
- The privacy policy says data is stored on managed cloud infrastructure with encryption in transit and at rest, and access is controlled by role. · poolprimepro.com, 4 Oct 2026
- Support
- The contact page accepts sales, migration, large-route pricing, and support requests, and lists the phone number +1 (702) 472-9330. · poolprimepro.com, 4 Oct 2026
Where Pool Prime Pro stands on Freedom251
- Pool Service Software#16 of 25