Freedom251 › Appointment Scheduling Software
PetPond
by PetPond
What PetPond is
PetPond is a web-based system for groomers, boarders, and other appointment-based pet businesses. It combines booking pages, scheduling, client management, pet records, reminders, point-of-sale, and payment collection. The calendar supports drag-and-drop scheduling, recurring stays, staff views, and protection against double bookings. Clients can book, reschedule, and pay in a browser without installing an app. Businesses can accept card payments through Stripe and record cash or other methods. Pet profiles may include vaccination records, temperament notes, grooming history, and photos. Xero can synchronize invoices and payments after connection. Client and pet lists import from CSV spreadsheets, and data can be exported at any time. The free plan has a 50-active-client limit. Paid plans are Solo at £19.00 per month, Studio at £49.00 per month, and Pack at £89.00 per month, with increasing staff-calendar capacity and additional tools.
Who it suits
It suits pet-care businesses that manage appointments, customer records, payments, and pet information. The web platform fits teams whose clients book through browsers.
What it does well
- Drag-and-drop calendar with double-booking protection
- Clients book and pay through a browser
- Pet records support notes, history, and photos
- CSV import and data export are available
- Xero can sync invoices and payments
What to know first
- Free plan limits active clients to 50
- AI front desk is still in development
- Paid plans start at £19.00 per month
- Only web access is listed
Plans
| Plan | Billed and limits | Price |
|---|---|---|
| Solo | £19 /month · Unlimited clients · Your own branding · Deposits & cancellation fees · Client & pet records · Grooming history & photos | £19 a month |
| Studio | £49 /month · Up to 5 staff calendars · SMS reminders · Point of sale & tipping · Xero accounting sync · Priority support | £49 a month |
| Pack | £89 /month · Unlimited staff calendars · Kennel & run management · Multi-location reporting · Onboarding concierge | £89 a month |
| Puddle | 1 staff calendar · Up to 50 active clients · Online booking page · PetPond payments (pay per transaction) · Email reminders | Free |
As pet-pond.com lists them, read 12 Oct 2026. The maker's own page has the final word.
Verdict
PetPond combines scheduling, pet records, client booking, and payments in one browser service. Its main planning point is the free-plan client ceiling and the paid calendar capacities.
Facts from PetPond's own pages
- AI availability
- The AI front desk is in development and is planned to arrive first on Studio and Pack plans. · pet-pond.com, 12 Oct 2026
- Audience
- PetPond describes itself as a business tool for groomers, boarders and other appointment-based pet businesses. · pet-pond.com, 12 Oct 2026
- Automated reminders
- Yes · pet-pond.com, 20 Sept 2026
- Booking pages
- Yes · pet-pond.com, 20 Sept 2026
- Client booking
- Clients can book, reschedule and pay online from a browser without installing an app. · pet-pond.com, 12 Oct 2026
- Data location and privacy
- PetPond says it is operated from Portugal, complies with GDPR and acts as processor for client and pet records stored by a business. · pet-pond.com, 12 Oct 2026
- Free plan
- Yes · pet-pond.com, 20 Sept 2026
- Headquarters
- Portugal · pet-pond.com, 28 Sept 2026
- Import and export
- Businesses can import client and pet lists from a CSV spreadsheet and export their data at any time. · pet-pond.com, 12 Oct 2026
- Integration
- Invoices and payments can sync with Xero when the business connects its Xero account. · pet-pond.com, 12 Oct 2026
- Limit
- On the free plan, reaching the active-client limit prevents adding new active clients until the business upgrades or archives clients. · pet-pond.com, 12 Oct 2026
- Payment collection
- Yes · pet-pond.com, 20 Sept 2026
- Payments
- Businesses can take card payments through Stripe and record cash and other payment methods. · pet-pond.com, 12 Oct 2026
- Pet records
- Pet records can include vaccination records, temperament notes, grooming history and photos. · pet-pond.com, 12 Oct 2026
- Purpose
- PetPond provides booking, scheduling, client management, reminders, point-of-sale and payment tools for pet-care businesses. · pet-pond.com, 12 Oct 2026
- Retention
- Account and customer-stored data is deleted within 90 days after account closure, while billing records may be kept as required by tax law. · pet-pond.com, 12 Oct 2026
- Scheduling
- Its calendar supports drag-and-drop scheduling, recurring stays, staff views and double-booking protection. · pet-pond.com, 12 Oct 2026
- Security
- PetPond says data is encrypted in transit, passwords are handled by its authentication provider rather than stored in plain text, and production-data access is restricted and logged. · pet-pond.com, 12 Oct 2026
- Support
- Support is provided by email, with priority support included on Studio. · pet-pond.com, 12 Oct 2026
Where PetPond stands on Freedom251
- Appointment Scheduling Software#61 of 138