Freedom251 › Game Bug Tracking Software
PatchDesk
What PatchDesk is
PatchDesk brings customer support ticketing and engineering issue tracking into one cloud product, for teams that want those workflows together. Its shared inbox supports assignment, priorities, ticket status, internal notes, macros, and SLA timers. The issue tracker adds statuses and priorities, comments, followers, search, filters, and CSV import and export. Customers can send tickets through a branded link without an account and receive email updates. Teams can set response and resolution targets by priority, view countdowns on open tickets, and receive breach alerts. The plan includes role-based access controls, multi-factor authentication by TOTP, email, or SMS, and API access. PatchDesk says its security measures include encryption at rest, TLS/SSL connections, bcrypt password hashing, and row-level data separation. The Everything you need plan costs $7 a month per active user, billed monthly, and includes unlimited tickets and bugs. A 14-day trial is available; there is no free plan.
Who it suits
PatchDesk suits teams of roughly 3–30 people that want customer ticketing and issue tracking in one product. It is available on the web and by API.
What it does well
- Combines a shared support inbox and issue tracker.
- Branded ticket link works without customer accounts.
- SLA targets, countdowns, and breach alerts.
- Includes role-based access and multi-factor authentication.
- Monthly plan includes unlimited tickets and bugs.
What to know first
- No free plan; a 14-day trial is available.
- No phone or live chat support channels.
- No sprint boards or Git-native workflow.
- Support requests receive an initial response within 24 business-day hours.
Limits
The 14-day trial is temporary and there is no free plan. The paid plan costs $7 per active user per month, while PatchDesk does not provide sprint boards, a Git-native workflow, phone support or live chat.
Plans
| Plan | Billed and limits | Price |
|---|---|---|
| Everything you need | Monthly per active user · Unlimited tickets and bugs · all features included · no feature gates | $7 a month |
As patchdesk.org lists them, read 7 Oct 2026. The maker's own page has the final word.
Getting started
- Open https://patchdesk.org/ in a web browser
- Start the 14-day trial
- Create shared inbox tickets and configure assignments, priorities and statuses
- Set response and resolution targets by priority
- Invite team members and configure roles and multi-factor authentication
- Use the branded support link, API or CSV tools for ticket and issue workflows
- Continue on the Everything you need plan at $7 per active user monthly
Verdict
PatchDesk combines customer support and engineering tracking with SLA tools, access controls, and API access. Consider its lack of sprint boards and Git-native workflow, and note that the stated support response window is within 24 hours on business days.
Questions
How much is PatchDesk?
The Everything you need plan costs $7 per active user per month, billed monthly.
Is a free trial available?
Yes. PatchDesk offers a 14-day trial, but no free plan.
Which platforms does it support?
PatchDesk is delivered as a cloud web application and provides API access.
How can customers submit tickets?
Customers can use a branded support link without creating an account and receive updates by email.
Does the plan include integrations?
API access is included. The listed maker pages mention Stripe for payment processing and Google Analytics 4 on public marketing pages, but do not describe product integrations.
What support channels are available?
PatchDesk does not offer phone or live chat support. Its SLA targets an initial response within 24 hours on business days and critical availability incidents within four hours.
Facts from PatchDesk's own pages
- Access controls
- The plan includes role-based access control and multi-factor authentication by TOTP, email, or SMS. · patchdesk.org, 7 Oct 2026
- API
- API access is included in the plan. · patchdesk.org, 7 Oct 2026
- Audience
- The comparison page describes PatchDesk as intended for teams of roughly 3–30 people that want customer ticketing and issue tracking together. · patchdesk.org, 7 Oct 2026
- Availability
- PatchDesk commits to 99.9% monthly uptime for its web application and API services. · patchdesk.org, 7 Oct 2026
- Customer portal
- Customers can submit tickets through a branded support link without creating an account, and receive updates by email. · patchdesk.org, 7 Oct 2026
- Data handling
- The privacy policy says PatchDesk staff do not access customer content and that ticket content is not used for advertising. · patchdesk.org, 7 Oct 2026
- Integrations
- The opened maker pages list Stripe for payment processing and Google Analytics 4 on public marketing pages; they do not describe product integrations. · patchdesk.org, 7 Oct 2026
- Issue tracking
- The issue tracker supports status, priority, comments, followers, search, filters, and CSV import and export. · patchdesk.org, 7 Oct 2026
- Limits
- PatchDesk says it does not offer phone or live chat support channels and does not provide sprint boards or a Git-native workflow. · patchdesk.org, 7 Oct 2026
- Maker
- The homepage identifies Chris Birkey as PatchDesk’s maker and says he supports Windows and ChromeOS for a K–12 district and has nearly twelve years of software support experience. · patchdesk.org, 7 Oct 2026
- Product
- PatchDesk combines a customer support inbox and an engineering issue tracker in one product. · patchdesk.org, 7 Oct 2026
- Security
- PatchDesk says databases are encrypted at rest, connections use TLS/SSL, passwords are hashed with bcrypt, and row-level security isolates organizations’ data. · patchdesk.org, 7 Oct 2026
- SLA tools
- Teams can set response and resolution targets by priority, see countdowns on open tickets, and receive breach alerts. · patchdesk.org, 7 Oct 2026
- Support
- The SLA says support requests receive an initial response within 24 hours on business days, with critical availability incidents targeted within four hours. · patchdesk.org, 7 Oct 2026
- Support inbox
- The shared inbox includes assignment, SLA timers, macros, internal notes, priorities, and ticket status. · patchdesk.org, 7 Oct 2026
Where PatchDesk stands on Freedom251
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