No. 19 of 23 ·Game Bug Tracking Software

PatchDesk

Name: PatchDesk
Price: 7 USD

Web · API · paid plans from $7/mo

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Freedom report

One barScore 5.0

Free tierNo free tier on record
Open codeNo open-source code on record
Runs widely1 of 6 device platforms
DocumentedPlans, terms and facts published

PatchDesk is ranked #19 of 23 in game bug tracking software on Freedom251. It runs on API, Web. There is no free plan. A free trial is offered. Paid plans start at $7/mo.

PatchDesk plans and pricing

All plans

Everything you need $7/mo Monthly per active user Unlimited tickets and bugs · all features included · no feature gates patchdesk.org · 7 Oct 2026

Compared on game bug tracking software

Free plan: No
Paid from: $7/user/mo
Custom workflows: Yes
Deployment: cloud
API access: Yes

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The record

Product: PatchDesk combines a customer support inbox and an engineering issue tracker in one product.
Support inbox: The shared inbox includes assignment, SLA timers, macros, internal notes, priorities, and ticket status.
Issue tracking: The issue tracker supports status, priority, comments, followers, search, filters, and CSV import and export.
Customer portal: Customers can submit tickets through a branded support link without creating an account, and receive updates by email.
SLA tools: Teams can set response and resolution targets by priority, see countdowns on open tickets, and receive breach alerts.
Access controls: The plan includes role-based access control and multi-factor authentication by TOTP, email, or SMS.
API: API access is included in the plan.
Security: PatchDesk says databases are encrypted at rest, connections use TLS/SSL, passwords are hashed with bcrypt, and row-level security isolates organizations’ data.
Data handling: The privacy policy says PatchDesk staff do not access customer content and that ticket content is not used for advertising.
Integrations: The opened maker pages list Stripe for payment processing and Google Analytics 4 on public marketing pages; they do not describe product integrations.
Support: The SLA says support requests receive an initial response within 24 hours on business days, with critical availability incidents targeted within four hours.
Availability: PatchDesk commits to 99.9% monthly uptime for its web application and API services.
Limits: PatchDesk says it does not offer phone or live chat support channels and does not provide sprint boards or a Git-native workflow.
Audience: The comparison page describes PatchDesk as intended for teams of roughly 3–30 people that want customer ticketing and issue tracking together.
Price from: $7/mo

Where it ranks on Freedom251

Best Game Bug Tracking Software in 2026#19 of 23

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Sources

patchdesk.org· checked 7 Oct 2026
patchdesk.org/pricing· checked 7 Oct 2026
patchdesk.org/privacy· checked 7 Oct 2026
patchdesk.org/sla· checked 7 Oct 2026
patchdesk.org/compare· checked 7 Oct 2026