Freedom251 › Issue Tracking Software
BUGtrack
What BUGtrack is
BUGtrack is a cloud-hosted, web-based application for tracking software defects, business issues, tasks and project work. Its Standard and Professional plans record comments in chronological bug histories, let teams categorize and filter records by type, priority, version, category, phase and product release, and provide role-based permissions for project access. Professional adds CSV or Excel import, data export, up to 10 custom fields, website submission forms, email-to-record conversion and RSS 2.0 feeds. It also includes customized reports with optional charts or XSL transformation and integrations with CVS, Subversion, Microsoft Visual Source Safe and CRMdesk. The interface is available in English, German, Japanese and Swedish; users can enter information in any language. BUGtrack includes custom workflows, workflow automation and time tracking. The maker advertises 24/7 support and an online knowledge base. Pricing starts at $15 per user per month, with a 14-day trial and no free plan. The privacy policy describes encryption for data in transit, attachments and database backups, hourly backups, and retention of backup files at a disaster recovery facility for six months. BUGtrack was founded in 2001 and is headquartered in Long Grove, Illinois.
Who it suits
BUGtrack suits software development teams tracking defects, as well as organizations coordinating business issues and project work across locations. Teams needing role-based project access, categorized issue filtering or custom workflows may find its feature set relevant.
What it does well
- Chronological bug histories keep comments in sequence.
- Filters cover type, priority, version, category, phase and release.
- Role-based permissions manage access by project.
- Professional supports up to 10 custom fields.
- A 14-day trial is available.
- The interface offers four listed languages.
What to know first
- There is no free plan.
- The trial lasts 14 days.
- Professional-only tools include imports, exports and custom fields.
- Small-team pricing is per user each month.
Limits
There is no free plan; signup offers a 14-day free trial. The small-team rates apply to teams smaller than seven people, and the listed Standard and Professional feature differences place several import, export, reporting and integration tools in Professional.
Plans
| Plan | Billed and limits | Price |
|---|---|---|
| Standard (small team) | per user per month · for teams smaller than 7 people · Unlimited projects, bugs/issues and storage | $15 a month |
| Professional | per month · Unlimited users · Unlimited projects, bugs/issues and storage | $199 a month |
| Professional (small team) | per user per month · for teams smaller than 7 people · Unlimited projects, bugs/issues and storage | $30 a month |
| Standard | per month · Unlimited users · Unlimited projects, bugs/issues and storage | $99 a month |
As bugtrack.net lists them, read 8 Oct 2026. The maker's own page has the final word.
Getting started
- Open https://www.bugtrack.net/.
- Sign up for the 14-day free trial.
- Use BUGtrack in a web browser.
- Choose a paid plan to continue after the trial; trial data carries over.
Verdict
Choose BUGtrack if your team needs web-based issue tracking with project permissions, configurable workflows and tools for organizing defects or business work. Look elsewhere if you need a free plan or need Professional features while using only the lower-priced Standard plan.
Questions
How much does BUGtrack cost?
The small-team Standard plan is $15 a month per user, and small-team Professional is $30 a month per user, for teams smaller than seven. Standard is $99 a month and Professional is $199 a month, each with unlimited users.
Is there a free plan or trial?
There is no free plan. Signup offers a 14-day free trial, and trial data carries over if you continue with a paid account.
What platforms does BUGtrack support?
BUGtrack is listed for web and is deployed in the cloud.
What does Professional add?
Professional includes CSV or Excel import, data export, up to 10 custom fields, website bug submission forms, email-to-record conversion, RSS feeds, customized reports and listed integrations.
What languages are available?
The interface is listed in English, German, Japanese and Swedish. Users may enter information in any language.
What happens to deleted bug records?
Deleted records remain in the Recycle Bin for 30 days. Backups may retain deleted data for up to six months.
Facts from BUGtrack's own pages
- Access controls
- Both plans include role-based permissions to manage user roles and access for each project. · bugtrack.net, 8 Oct 2026
- Audience
- The maker describes BUGtrack as serving software development teams as well as organizations coordinating business issues and project work across locations. · bugtrack.net, 8 Oct 2026
- Backups
- The privacy policy says BUGtrack backs up data hourly and keeps backup files at a disaster recovery facility for six months. · bugtrack.net, 8 Oct 2026
- Data deletion
- The privacy policy says deleted bug records remain in the Recycle Bin for 30 days, and backups may retain deleted data for up to six months. · bugtrack.net, 8 Oct 2026
- Filtering
- Both plans support categorizing and filtering bugs by type, priority, version, category, phase and product release. · bugtrack.net, 8 Oct 2026
- Founded
- 2001 · bugtrack.net, 28 Sept 2026
- Headquarters
- Long Grove, Illinois, USA · bugtrack.net, 28 Sept 2026
- Integrations
- Professional lists source control integration with CVS, Subversion and Microsoft Visual Source Safe, plus third-party integration with CRMdesk. · bugtrack.net, 8 Oct 2026
- Issue history
- The Standard and Professional plans save and log comments in chronological bug history. · bugtrack.net, 8 Oct 2026
- Languages
- The product interface is listed as English, German, Japanese and Swedish, while users may enter information in any language. · bugtrack.net, 8 Oct 2026
- Professional features
- Professional includes CSV or Excel import, data export, up to 10 custom fields, website bug submission forms, email-to-record conversion and RSS 2.0 feeds. · bugtrack.net, 8 Oct 2026
- Purpose
- BUGtrack is a hosted web application for tracking software defects, business issues, tasks and project work. · bugtrack.net, 8 Oct 2026
- Reporting
- Professional includes customized reports with optional charts or XSL transformation. · bugtrack.net, 8 Oct 2026
- Security
- The privacy policy says data is encrypted in transit via a 256-bit SHA2 TLS certificate, attachments are encrypted at rest via AES256, and database backups are encrypted. · bugtrack.net, 8 Oct 2026
- Support
- The product page advertises a 24/7 support team and an online knowledge base. · bugtrack.net, 8 Oct 2026
- Trial
- Signup offers a 14-day free trial, and says trial data carries over if the customer continues with a paid account. · bugtrack.net, 8 Oct 2026
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