Freedom251 › Issue Tracking Software
Elementool
What Elementool is
Elementool is a cloud-hosted, web-based suite of project management and customer support tools for software companies and business websites. Issue Tracking lets teams prioritize and assign tasks, update statuses, and produce reports, with 15 field types and unlimited customizable form fields. Scheduling monitors tasks and resources, compares estimated and actual time, and provides Gantt charts. Test Cases handles procedures, steps, priorities, assignments, reports, forms, and change history. Requirements Management centralizes requirements for approval or rejection, priorities, PDF export, locking, and links to issues and tests. Help Desk accepts website forms, converts email to tickets, supports customized replies and a knowledgebase, and integrates with several suite tools. File Sharing offers password protection, check-in and check-out, directories, and permissions. An API connects external applications and automates bug reporting. Plans include a 30-day trial, module-specific paid options, and a listed starting price of 29.99/mo.
Who it suits
It suits software teams and business websites needing issue tracking, scheduling, tests, requirements, file sharing, and help-desk functions. Cloud hosting avoids installing software or hardware.
What it does well
- Issue tracking with customizable fields
- Scheduling includes Gantt charts
- Help Desk converts email to tickets
- Requirements link to issues and tests
- API supports external integrations
What to know first
- No free plan
- Module-specific plans can have minimum fees
- Test attachments limited to 250KB or 1MB
- Paid pricing starts at 29.99/mo
Plans
| Plan | Billed and limits | Price |
|---|---|---|
| Issue Tracking — single account | US$109.99/month · 1 account · unlimited users | $109.99 a month |
| File Sharing — single account | US $109.99 · 1 account · 1 GB storage | $109.99 a month |
| Scheduling — single account | US $109.99 · 1 account · 3 projects · unlimited users | $109.99 a month |
| Help Desk | $109.99 · Unlimited users | $109.99 a month |
| Test Cases — single account | US $109.99 · 1 account · unlimited test case storage · unlimited users | $109.99 a month |
| Issue Tracking — 2–4 accounts | US$119.99/month · 2–4 accounts · unlimited users | $119.99 a month |
| File Sharing — multiple accounts | US $35.99* · minimum fee is $119.99 per month · Per account · 1 GB storage · additional 500 Mb $10/month | $35.99 a month |
| Issue Tracking — each additional account | Each additional account is an additional $35.99/month · Additional accounts · unlimited users | $35.99 a month |
The first 8 of 10 plans, as elementool.com lists them, read 11 Oct 2026. The maker's own page has the final word. Every plan
Verdict
Elementool covers a wide range of project and support workflows in a hosted suite. Review each module’s pricing and attachment limits to match your team’s needs.
Facts from Elementool's own pages
- API
- The maker says its API can connect Elementool accounts with external applications and automate bug reporting. · elementool.com, 11 Oct 2026
- Customer support
- The Issue Tracking page says the maker will guide customers through setup, which it says takes less than 30 minutes. · elementool.com, 11 Oct 2026
- Custom fields
- Issue Tracking supports 15 field types and an unlimited number of customizable form fields. · elementool.com, 11 Oct 2026
- File sharing
- File Sharing supports password-protected access, file check-in and check-out, project directories, and per-user, per-directory, or per-project permissions. · elementool.com, 11 Oct 2026
- File size limit
- The Test Cases page states a single attachment limit of 250KB for Elemental Pro and 1MB for Elemental Premium. · elementool.com, 11 Oct 2026
- Founded
- 2000 · elementool.com, 28 Sept 2026
- Help desk
- Help Desk supports website ticket forms, automatic email-to-ticket submission, customized replies, and a knowledgebase. · elementool.com, 11 Oct 2026
- Help desk integrations
- The Help Desk page lists integration with Scheduling, Issue Tracking, Test Case, Docs, and Forums. · elementool.com, 11 Oct 2026
- Hosting
- The maker says Elementool hosts its applications on its website and that customers do not need to install software or hardware. · elementool.com, 11 Oct 2026
- Issue tracking
- Issue Tracking lets teams prioritize and assign project tasks, update their status, and run status reports. · elementool.com, 11 Oct 2026
- Product suite
- Elementool describes itself as web-based project management and customer support tools for software companies and business websites. · elementool.com, 11 Oct 2026
- Requirements management
- Requirements Management supports centralized requirements, approval or rejection, priorities, PDF export, locking, and links to issues and tests. · elementool.com, 11 Oct 2026
- Scheduling
- Scheduling supports task and resource monitoring, estimated-versus-actual time reports, and Gantt charts. · elementool.com, 11 Oct 2026
- Test case management
- Test Cases supports test steps and procedures, prioritization, assignments, reports, customizable forms, and change history. · elementool.com, 11 Oct 2026
- Trial
- The Issue Tracking page offers a 30-day free trial. · elementool.com, 11 Oct 2026
Where Elementool stands on Freedom251
- Issue Tracking Software#29 of 40