Side by side
PatchDesk vs Shortcut
Both stand on game bug tracking software. Which one you can start free with, which one lets you read the code, and what each costs once you pay.
Free trial APIWeb
PatchDesk combines customer support and engineering tracking with SLA tools, access controls, and API access. Consider its lack of sprint boards and Git-native workflow, and note that the stated support response window is within 24 hours on business days.
Visit PatchDesk
Free plan Web
Visit Shortcut The facts
| PatchDesk | Shortcut | |
|---|---|---|
| Free plan | A free trial | Yes |
| Open source | Not published | Not published |
| Runs on | API, Web | Web |
| Lowest paid plan | Everything you need: $7 per user a month | Team: $8.50 a month |
| Plans published | 1 | 4 |
| Maker | Not published | Shortcut |
| Website | patchdesk.org | shortcut.com |
| On game bug tracking software | #21 of 26 | #17 of 26 |
PatchDesk: what it does well
- Combines a shared support inbox and issue tracker.
- Branded ticket link works without customer accounts.
- SLA targets, countdowns, and breach alerts.
- Includes role-based access and multi-factor authentication.
- Monthly plan includes unlimited tickets and bugs.
What to know first
- No free plan; a 14-day trial is available.
- No phone or live chat support channels.
- No sprint boards or Git-native workflow.
- Support requests receive an initial response within 24 business-day hours.
Shortcut: what it does well
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