Omilia Drive-Thru Voice AI automates ordering conversations for quick-service restaurant drive-thrus. Omilia says it can automate more than 95% of drive-thru orders and cover the full menu, including regional items, limited-time offers, and modifiers. It is designed to handle accents, background noise, complex phrasing, and natural language, and to adapt to guest behavior in real time. Completed orders go to the Kitchen Display System, with an on-screen confirmation before the car moves forward. Prompts for additional items adjust to the order, time of day, and current promotions; Omilia says they lift average check size by 3–8%. If a guest needs a crew member, the system transfers the conversation with the order context preserved. Listed connections include POS, KDS, HME Nexeo headsets, DMB systems, restaurant loyalty programs, and QSR systems through REST APIs. Custom integrations are supported for proprietary or legacy POS systems. Omilia describes activation as requiring no in-store technical resource. Deployment covers discovery and design, voice-agent building and training, a pilot and optimization phase, then rollout and scale. Pricing is available on request; a demo can be booked through the product website.
Who it is for
This product suits quick-service restaurants seeking to automate drive-thru ordering across restaurant locations. It may fit operators who need menu coverage, connections to restaurant systems, and a way to pass a guest to a crew member with the order context intact.
What is good
- Omilia says it can automate more than 95% of drive-thru orders.
- Covers regional items, limited-time offers, and menu modifiers.
- Transfers guests to crew members with order context preserved.
- Connects with POS, KDS, DMB, headsets, and loyalty programs.
- Omilia describes activation without an in-store technical resource.
What to know first
- Pricing is available only on request.
- A demo can be booked to explore the product.
Verdict
Consider Omilia Drive-Thru Voice AI if your quick-service restaurant needs drive-thru order automation with restaurant-system connections and human handoff. Pricing is on request, so operators should look elsewhere if they need a listed price.
Get started with Omilia Drive-Thru Voice AI
- Visit the Omilia Drive-Thru Voice AI website.
- Book a demo to discuss the product and pricing.
- Move through discovery and design with Omilia.
- Build and train the voice agent, then run a pilot and optimize it.
- Roll out the system across restaurant locations.
Questions about Omilia Drive-Thru Voice AI
How much does Omilia Drive-Thru Voice AI cost?
Omilia provides pricing on request. The product page offers a demo to book.
What systems does it connect to?
Listed connections include POS, KDS, HME Nexeo headsets, DMB systems, loyalty programs, and QSR systems through REST APIs. Custom integrations are supported for proprietary or legacy POS systems.
What happens when a guest needs a crew member?
The conversation transfers to a crew member with the order context preserved.
How are completed orders handled?
They are sent to the Kitchen Display System and confirmed on-screen before the car moves forward.
How is the product deployed?
Omilia describes discovery and design, voice-agent building and training, a pilot and optimization phase, then rollout and scale.
Can the voice AI handle noisy drive-thru conditions?
Omilia says it is designed to handle accents, background noise, complex order phrasing, and natural language.
Omilia Drive-Thru Voice AI plans and pricing
All plansCompared on chatbot builders
- Voice ordering
- Yes
- Kitchen coordination
- Yes
- Throughput analytics
- Yes
- Deployment
- cloud
