NIVA

Free trial APISelf-hostedWeb

What NIVA is

NIVA is an AI chatbot designed to turn website visitors into customers using industry-trained responses grounded in a customer's content. It can be added to a website or web app with a JavaScript snippet, and its library includes more than 250 personas across 25 industry verticals, with custom personas also available. Bots can use PDFs, DOCX files, URLs, YouTube transcripts, and plain text as knowledge sources. NIVA can remember visitors across browser sessions, detect language per message, capture a visitor's name and email after two exchanges, and send leads to a CRM by webhook or export them to CSV. The widget supports speech input and text-to-speech, and conversations can move to a shared human-agent queue with chat history preserved. Personas can call APIs and listed business tools, while goal-driven agents handle multi-step objectives. NIVA is offered on the web, through an API, and as a self-hosted option. Its trial includes 1,000 lifetime messages and Premium features; Essential starts at $39.00 per month, billed $468 per year.

Who it suits

NIVA suits organizations that want to add a content-grounded chatbot to a website and capture or route visitor leads. It may also fit teams needing multilingual conversations, human handoff, or API-connected agent actions.

What it does well

Embeds on websites and web apps with a JavaScript snippet.
Offers more than 250 personas across 25 industry verticals.
Captures leads and can sync them to a CRM by webhook.
Supports speech input and text-to-speech.
Includes a trial with 1,000 lifetime messages.

What to know first

Essential is billed $468 per year.
The Free trial tier has a 1,000-message lifetime limit.

Limits

The free trial includes 1,000 lifetime messages. Essential allows 3,000 messages per month, two team seats, 1 GB of knowledge storage, and two smart forms; Premium allows 15,000 messages, five seats, 5 GB, and up to three extra channels.

Plans

Plan	Billed and limits	Price
Free	billed monthly · 100 messages per month · 1 persona · Embeddable web widget · Knowledge base · Smart forms and workflows	Free
Basic	billed monthly · 3,000 messages per month · 2 personas per bot · PDF, DOCX, URL, and text sources · Lead capture · 1 smart form and webhooks	$39 a month
Standard	billed monthly · 15,000 messages per month · 5 personas plus custom personas · Visual flow builder · CRM integrations · Live agent handoff	$119 a month
Free trial	1,000 lifetime messages · every Premium feature · no credit card required	Free
Premium	Billed $1428 / yr · 15,000 messages / month · 5 team seats · 5 GB knowledge base · up to 3 extra channels	$119 a month
Essential	Billed $468 / yr · 3,000 messages / month · 2 team seats · 1 GB knowledge base · 2 smart forms	$39 a month
Enterprise	Custom volume and SLA · unlimited team seats · unlimited knowledge base · all channels	On request

As getniva.ai lists them, read 19 Sept 2026. The maker's own page has the final word.

Getting started

Open the NIVA website
Choose web, API, or self-hosted deployment
Start the free trial without a credit card
Embed the supplied JavaScript snippet on your website or web app
Load PDFs, DOCX files, URLs, YouTube transcripts, or plain text
Select a pre-built persona or create a custom one

Verdict

NIVA combines website chat, lead capture, knowledge sources, integrations, and human handoff. Compare the trial's lifetime message allowance with the paid-plan limits and billing terms before choosing a tier.

Questions

Is NIVA free?

NIVA offers a free trial with 1,000 lifetime messages and Premium features, without requiring a credit card. Paid plans start at $39.00 per month.

Where can NIVA run?

NIVA is available on the web, through an API, and as a self-hosted deployment.

What content can NIVA use?

Bots can ingest PDFs, DOCX files, URLs, YouTube transcripts, and plain text.

Can NIVA send leads to a CRM?

Yes. It can export captured leads to CSV or push them to a CRM by webhook.

Does NIVA support human agents?

Conversations can be handed to human agents through a shared real-time queue while preserving chat history.

What are the paid plans?

Essential costs $39.00 per month, Premium costs $119.00 per month, and Enterprise has custom volume and SLA terms.

Facts from NIVA's own pages

Agentic tools: Personas can invoke REST endpoint tools, SAP, CRM, weather, freight, and other HTTP APIs, while goal-driven agents pursue multi-step objectives. · getniva.ai, 30 Sept 2026
Compliance: NIVA describes itself as GDPR compliant and SOC 2 Type II, HIPAA, and ISO 27001 ready or aligned, with DPA, EU data residency options, and BAA availability. · getniva.ai, 30 Sept 2026
Cross-session memory: NIVA remembers visitors across separate browser sessions and can clear memory on request. · getniva.ai, 30 Sept 2026
Headquarters: Ahmedabad, Gujarat, India · getniva.ai, 28 Sept 2026
Human handoff: NIVA can hand conversations to human agents through a shared real-time queue while preserving the full chat history. · getniva.ai, 30 Sept 2026
Integrations: NIVA lists Google Drive, Dropbox, Notion, Confluence, YouTube, SharePoint/OneDrive, REST webhooks, WhatsApp, Telegram, Slack, Microsoft Teams, Mattermost, Discord, Instagram, LINE, SAP, Odoo, HubSpot, Freshdesk, Zendesk, and custom REST systems. · getniva.ai, 30 Sept 2026
Knowledge base: Bots can ingest PDFs, DOCX files, URLs, YouTube transcripts, and plain text into a dedicated isolated vector database. · getniva.ai, 30 Sept 2026
Language detection: NIVA detects the visitor’s language per message and responds in the same language with session-persistent language memory. · getniva.ai, 30 Sept 2026
Lead capture: NIVA automatically captures a visitor’s name and email after two exchanges and can export leads to CSV or push them to a CRM by webhook. · getniva.ai, 30 Sept 2026
No-code deployment: NIVA can be embedded on any website or web app with a single JavaScript snippet. · getniva.ai, 30 Sept 2026
Persona library: NIVA provides more than 250 pre-built personas across 25 industry verticals, with custom personas also supported. · getniva.ai, 30 Sept 2026
Security controls: NIVA states that it uses TLS 1.3 in transit, AES-256 at rest, role-based access control, MFA, continuous monitoring, network segmentation, WAF, and DDoS protection. · getniva.ai, 30 Sept 2026
Support and onboarding: All paid plans include a free first bot build session during onboarding; Essential has email support, Premium has priority support, and Enterprise includes a dedicated manager and SLA. · getniva.ai, 30 Sept 2026
Voice: The web widget supports push-to-talk or auto-detect speech input and text-to-speech responses without third-party setup. · getniva.ai, 30 Sept 2026
What it does: NIVA is an AI chatbot that turns website visitors into customers using industry-trained responses grounded in the customer’s content. · getniva.ai, 30 Sept 2026

Where NIVA stands on Freedom251

Sales Chatbot Software#17 of 32