NiCE AI Chatbot Builder
What NiCE AI Chatbot Builder is
NiCE AI Chatbot Builder is a web tool for creating customer-service chatbots with a drag-and-drop visual flow builder. NiCE describes uses such as answering questions, checking order status, and scheduling services. The builder supports knowledge-base answers, multilingual capabilities, multichannel deployment, and escalation from chatbot self-service to live agents. CXone brings digital and voice interactions into an agent inbox and supports more than 30 messaging channels. Its wider offering includes natural-language routing, workforce tools, feedback surveys, speech and text analytics, and hubs for third-party connections, bot coordination, and CRM integrations. NiCE lists PCI-DSS, ISO 27001, SOC 2+HITRUST, IRAP, and FedRAMP among CXone certifications and audits, plus a 99.99% monthly availability guarantee. Pricing is paid from $110 a month per agent; no free plan is listed. Ultimate Suite also adds $0.25 per session.
Who it suits
This tool suits customer-service organizations building multilingual chatbots across multiple channels. It may fit teams that need knowledge answers, live-agent handoff, CRM connections, and contact-center routing.
What it does well
- Drag-and-drop builder requires limited coding
- Supports knowledge-base answers and human handoff
- Built-in multilingual capabilities
- Works across more than 30 messaging channels
- Lists extensive security certifications and audits
What to know first
- No free plan is listed
- Pricing is per agent per month
- Ultimate Suite adds per-session charges
- Chatbot inclusion varies by listed suite
Plans
| Plan | Billed and limits | Price |
|---|---|---|
| Omnichannel Suite | Per agent per month · Core CXone package; chatbot-specific inclusion not stated | $110 a month |
| Essential Suite | Per agent per month · Core CXone package; chatbot-specific inclusion not stated | $135 a month |
| Core Suite | Per agent per month · Core CXone package; chatbot-specific inclusion not stated | $169 a month |
| Complete Suite | Per agent per month · Core CXone package; chatbot-specific inclusion not stated | $209 a month |
| Ultimate Suite | Per agent per month, plus $0.25 per session · Usage-based; billed monthly in arrears | $249 a month |
| Ultimate Suite session usage | Per session · Consumption-based session pricing | $0.25 a month |
As nice.com lists them, read 12 Oct 2026. The maker's own page has the final word.
Verdict
NiCE AI Chatbot Builder combines visual bot design with CXone routing, channels, analytics, and agent escalation. The paid suite structure requires matching agent and session costs to the intended deployment.
Facts from NiCE AI Chatbot Builder's own pages
- Agent handoff
- CXone combines digital and voice customer interactions in an agent inbox and supports escalation from chatbot self-service to live agents. · nice.com, 12 Oct 2026
- Availability
- NiCE says CXone has a 99.99% monthly availability guarantee backed by platform redundancy. · nice.com, 12 Oct 2026
- Builder interface
- The builder offers a drag-and-drop interface intended to let businesses build and deploy chatbots without extensive coding expertise. · nice.com, 12 Oct 2026
- Channels
- CXone supports digital service across more than 30 messaging channels, with pre-integrated channels and native channel experiences. · nice.com, 12 Oct 2026
- Company
- NiCE says its AI-powered platforms automate customer engagements and serve organizations in more than 150 countries. · nice.com, 12 Oct 2026
- CRM connections
- The CRM Hub integrates with major CRMs and can use CRM data to refine routing. · nice.com, 12 Oct 2026
- Deployment channels
- multichannel · nice.com, 21 Sept 2026
- Free plan
- No · nice.com, 21 Sept 2026
- Human handoff
- Yes · nice.com, 21 Sept 2026
- Integrations
- NiCE Connection Hubs connect third-party systems and apps, and the Virtual Agent Hub supports bot coordination and handoffs to live agents. · nice.com, 12 Oct 2026
- Knowledge-base answers
- Yes · nice.com, 21 Sept 2026
- Languages
- NiCE says the chatbot builder has built-in multilingual capabilities for serving customers across regions. · nice.com, 12 Oct 2026
- Pricing model
- The CXone pricing page describes usage-based tiered pricing with monthly billing in arrears and no prepayment. · nice.com, 12 Oct 2026
- Purpose
- NiCE describes chatbots as tools for customer service tasks such as answering questions, checking order status, and scheduling services. · nice.com, 12 Oct 2026
- Routing and analytics
- The CXone offering includes AI-powered natural-language routing, workforce tools, feedback surveys, and speech and text analytics. · nice.com, 12 Oct 2026
- Security and compliance
- NiCE lists PCI-DSS, ISO 27001, SOC 2+HITRUST, IRAP, and FedRAMP among its CXone certifications and audits. · nice.com, 12 Oct 2026
- Paid from
- 110 · nice.com, 21 Sept 2026
- Support
- NiCE says all CXone customers receive self-service support and global 24/7/365 omnichannel technical support through CXsuccess Care. · nice.com, 12 Oct 2026
- Visual flow builder
- Yes · nice.com, 21 Sept 2026
Where NiCE AI Chatbot Builder stands on Freedom251
- Chatbot Builders#203 of 257