Infobip Answers
What Infobip Answers is
Infobip Answers is a web-based chatbot and multichannel messaging service. It provides a visual flow builder for conversation design, AI bot generation, knowledge-base answers, and human handoff. The service includes 1,000 conversations and supports deployment across multiple channels. Start includes one chatbot, 1,000 or more sessions, one channel, and one sender. Grow provides five chatbots, 5,000 or more sessions, unlimited channels, and one sender. Scale offers unlimited chatbots, 30,000 or more sessions, unlimited channels, and unlimited senders. Prices for these named plans are available on request, and there is no free plan; pay-as-you-go is also available. Messaging features include an SMS API, delivery status, webhooks, and two-way messaging. The maker, Infobip Answers, was founded in 2006. Access is through the web, while the plan structure separates chatbot, session, channel, and sender allowances.
Who it suits
Infobip Answers suits teams building automated chat experiences across several messaging channels. It is also relevant when conversations may need knowledge-base responses or human handoff.
What it does well
- Visual flow builder for chatbot conversations
- AI bot generation and knowledge-base answers
- Human handoff is supported
- SMS API, webhooks, and delivery status included
- Scale allows unlimited chatbots and channels
What to know first
- No free plan
- Plan prices require a request
- Start is limited to one channel and sender
- Included conversations are listed as 1,000
Plans
| Plan | Billed and limits | Price |
|---|---|---|
| Start | 1 chatbot · 1,000+ sessions · 1 channel · 1 sender | On request |
| Grow | 5 chatbots · 5,000+ sessions · Unlimited channels · 1 sender | On request |
| Scale | Unlimited chatbots · 30,000+ sessions · Unlimited channels · Unlimited senders | On request |
As infobip.com lists them, read 21 Sept 2026. The maker's own page has the final word.
Verdict
Infobip Answers offers chatbot creation, automated answers, and multichannel messaging in a web service. Compare the listed capacity limits and request pricing to match your operation.
Facts from Infobip Answers's own pages
- AI bot generation
- Yes · infobip.com, 21 Sept 2026
- Deployment channels
- multichannel · infobip.com, 21 Sept 2026
- Founded
- 2006 · infobip.com, 28 Sept 2026
- Human handoff
- Yes · infobip.com, 21 Sept 2026
- Knowledge-base answers
- Yes · infobip.com, 21 Sept 2026
- Included conversations
- 1000 · infobip.com, 21 Sept 2026
- Visual flow builder
- Yes · infobip.com, 21 Sept 2026
Where Infobip Answers stands on Freedom251
- Chatbot Builders#202 of 257