Freedom251 › SMS Chatbot Software
Newo
What Newo is
Newo is a voice AI agent for business calls that can handle actions such as bookings and routing in a business’s existing systems. Its SMS agent uses the same agent and conversation history as the phone line, replies by text, and can book the next step in a scheduler. Newo combines records across phone, text, and email to carry context between channels. Follow-up can run as a cross-channel sequence and stops when the customer replies. Agents can use a knowledge base built from a business website and added materials. The integrations page lists 29 options, including Open Dental, Dentrix, Square, Housecall Pro, Calendly, GoHighLevel, WhatsApp, and Instagram. Newo says it supports 15+ languages and can switch languages mid-conversation. It offers web and API access, AI responses, two-way SMS, and a workflow builder. The free Pay As You Go plan includes 50 units once per account, with no payment method required to start; additional units cost $1.75 each. AI Receptionist costs $299 a month and includes 200 monthly units, one agent at one location, and additional units at $1.50 each. Newo identifies small and medium businesses, including restaurants and dental practices, as target customers.
Who it suits
Newo may suit small and medium businesses that handle calls and texts, including restaurants, dental practices, cleaning companies, home services, and fitness studios. Its cross-channel context and integrations may be useful where customer conversations involve bookings or routing.
What it does well
- SMS shares the phone agent’s conversation history.
- Follow-up stops when the customer replies.
- Agents can use a business-specific knowledge base.
- Supports 15+ languages and mid-conversation switching.
- Pay As You Go includes 50 free units.
What to know first
- Pay As You Go units are a one-time account allocation.
- Unused recurring units do not roll over.
- AI Receptionist is limited to one agent at one location.
Limits
Pay As You Go provides 50 units once per account; additional units cost $1.75 each, and the units do not expire. AI Receptionist costs $299 a month and includes 200 units per month for one agent at one location; additional units cost $1.50 each, and unused recurring units do not roll over.
Plans
| Plan | Billed and limits | Price |
|---|---|---|
| Pay As You Go | Monthly billing · 50 free units, once per account · Additional units $1.75 each · No payment method to start | Free |
| AI Receptionist | Monthly billing · 200 units / month · Additional units $1.50 each · One agent at one location | $299 a month |
| Enterprise | Monthly billing · Custom configuration · Custom additional units · White-label, Director Mode, custom reporting | On request |
As newo.ai lists them, read 8 Oct 2026. The maker's own page has the final word.
Getting started
- Open Newo’s SMS page at https://newo.ai/voice-ai-agent/sms.
- Start with Pay As You Go; its 50 free units do not require a payment method.
- Choose AI Receptionist for 200 monthly units and one agent at one location.
- Connect through the web platform or API.
- Set up an agent knowledge base from the business website and added materials.
Verdict
Newo combines voice and SMS handling with cross-channel context, follow-up, and business-system integrations. Compare the unit allowances and location limits with the expected volume of customer conversations.
Questions
Does Newo have a free plan?
Yes. Pay As You Go is listed as free and includes 50 units once per account, with no payment method needed to start.
How much does AI Receptionist cost?
It costs $299 a month and includes 200 units monthly for one agent at one location. Additional units cost $1.50 each.
What platforms does Newo support?
The listed platforms are web and API.
What integrations are available?
Newo's integrations page lists 29 options, including Open Dental, Dentrix, Square, Housecall Pro, Calendly, GoHighLevel, WhatsApp, and Instagram.
Can Newo handle SMS as well as calls?
Yes. Its SMS agent uses the same agent and conversation history as the phone line, can reply by text, and can book the next step in a scheduler.
What security and healthcare privacy measures does Newo state?
Newo says it is ISO/IEC 27001:2022 certified, has a SOC 2 Type 1 report with an unqualified opinion from A-Lign, and encrypts conversation data with 256-bit keys. For protected health information, it says it acts as a Business Associate and signs a Business Associate Agreement before processing it.
Facts from Newo's own pages
- Best fit
- Newo describes its target customers as small and medium businesses, including restaurants, dental practices, cleaning companies, home services, and fitness studios. · newo.ai, 8 Oct 2026
- Cross-channel memory
- Newo combines records across phone, text, and email so the conversation can continue with prior context. · newo.ai, 8 Oct 2026
- Data protection
- Newo says conversation data is encrypted with 256-bit keys and platform access is role-based, with authentication handled by Auth0. · newo.ai, 8 Oct 2026
- Follow-up
- Follow-up can run as a sequence across channels and stops when the customer replies. · newo.ai, 8 Oct 2026
- Headquarters
- 2261 Market Street #5263, San Francisco, CA 94114, USA · newo.ai, 28 Sept 2026
- Healthcare privacy
- For protected health information, Newo says it acts as a Business Associate and signs a Business Associate Agreement before processing it. · newo.ai, 8 Oct 2026
- Integrations
- The integrations page lists 29 options, including Open Dental, Dentrix, Square, Housecall Pro, Calendly, GoHighLevel, WhatsApp, and Instagram. · newo.ai, 8 Oct 2026
- Knowledge base
- Each agent can use a knowledge base built from the business website and added materials when replying. · newo.ai, 8 Oct 2026
- Languages
- Newo says it supports 15+ languages and can switch languages mid-conversation. · newo.ai, 8 Oct 2026
- Plan limits
- The Pay As You Go plan includes 50 units once per account, and those units do not expire; unused recurring units do not roll over. · newo.ai, 8 Oct 2026
- Product
- Newo is a voice AI agent that handles business calls and can complete actions such as bookings and routing in the business’s existing systems. · newo.ai, 8 Oct 2026
- Security certifications
- Newo says it is ISO/IEC 27001:2022 certified and has a SOC 2 Type 1 report with an unqualified opinion from A-Lign. · newo.ai, 8 Oct 2026
- SMS
- The SMS agent replies using the same agent and conversation history as the phone line, and can book the next step in a scheduler. · newo.ai, 8 Oct 2026
- Support
- Newo says its SOC 2 report and detailed security documentation are shared under NDA on request during a demo or through an account contact. · newo.ai, 8 Oct 2026
Where Newo stands on Freedom251
- SMS Chatbot Software#10 of 32