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Netsmart Human Services
What Netsmart Human Services is
Netsmart Human Services is a cloud-based electronic health record for agencies delivering child and family services. It supports foster care, early intervention, housing, family preservation and other care settings, from prevention and school-based work through outpatient, home and community-based, inpatient and residential services, including PRTF and QRTF. Case management covers intake, service planning, needs assessments, monitoring, evaluation, billing, risk assessment and outcome tracking. Agencies can configure workflows, case fields and reporting for their service models, regulatory requirements and organizational preferences. A foster care portal tracks applications, recertification milestones, signatures, consents, training and documents, with secure messaging and automated compliance events. Mobile workflows provide real-time data with or without internet access. Virtual care can reduce travel barriers. The platform supports secure referrals and exchanges with providers, state portals, HIEs and CareQuality. Plexus Cloud encrypts data, meets or exceeds HIPAA requirements and receives annual third-party security audits. Pricing is on request.
Who it suits
It suits child and family service agencies managing foster care, community programs or residential care. Teams needing configurable workflows, mobile access and compliance tracking may find it relevant.
What it does well
- Covers intake through outcome tracking
- Configurable workflows, fields and reports
- Foster care portal tracks compliance activities
- Mobile access can work offline
- Supports secure referrals and data exchange
What to know first
- Pricing is available only on request
- Cloud deployment requires an online service arrangement
Verdict
Netsmart Human Services combines broad child and family case management with configurable records, foster care workflows and mobile access. Its extensive care-setting coverage and security controls suit organizations with complex service and compliance needs.
Facts from Netsmart Human Services's own pages
- Automation
- Netsmart says its augmented intelligence and automation capabilities aim to reduce documentation time, errors and review rounds while improving consistency and collection rates. · ntst.com, 12 Oct 2026
- Care settings
- The platform page lists support spanning prevention, school-based, outpatient, home and community-based, inpatient, residential, PRTF and QRTF services. · ntst.com, 12 Oct 2026
- Case management
- The platform supports intake, service planning, needs assessments, monitoring, evaluation, billing, risk assessment and outcome tracking. · ntst.com, 12 Oct 2026
- Cloud audit
- Netsmart says its Plexus Cloud security controls receive an annual third-party audit and are SSAE 18-compliant. · ntst.com, 11 Oct 2026
- Configurability
- Netsmart says workflows, data fields and reporting capabilities can be configured to align with service delivery models, regulatory requirements and organizational preferences. · ntst.com, 11 Oct 2026
- Custom case fields
- Yes · ntst.com, 22 Sept 2026
- Customization
- The product page says workflows, data fields and reporting can be configured for service models, regulatory requirements and organizational preferences. · ntst.com, 12 Oct 2026
- Deployment
- cloud · ntst.com, 22 Sept 2026
- Foster care portal
- The portal supports milestone tracking, forms and signatures, training documentation, secure messaging, access to case data and automated compliance events. · ntst.com, 12 Oct 2026
- Founded
- 1968 · ntst.com, 28 Sept 2026
- Headquarters
- Overland Park, Kansas, USA · ntst.com, 28 Sept 2026
- Case intake forms
- Yes · ntst.com, 22 Sept 2026
- Interoperability
- The platform supports referrals and data exchange with other providers, state portals, health information exchanges and frameworks such as CareQuality. · ntst.com, 12 Oct 2026
- Marketplace
- Netsmart’s Marketplace lists integration categories including analytics, assessment tools, clinical communication platforms and cloud technologies and services. · ntst.com, 11 Oct 2026
- Mobile access
- Netsmart says its platform is mobile-enabled for location-based, home-based and community-based services, with real-time data access available with or without an internet connection. · ntst.com, 12 Oct 2026
- Mobile apps
- Yes · ntst.com, 22 Sept 2026
- Mobile workflows
- Netsmart says teams can access real-time data with or without an internet connection and use mobile-enabled workflows for location-based, home-based and community-based services. · ntst.com, 11 Oct 2026
- Pricing
- The product page offers a demo request and does not state a price. · ntst.com, 12 Oct 2026
- Purpose
- Netsmart’s Child and Family Services EHR supports agencies providing foster care, early intervention, housing and family preservation services. · ntst.com, 12 Oct 2026
- Related product
- Netsmart identifies myEvolv as an EHR for child and family services and other community-based providers, with case management, compliance tracking and person-centered care tools. · ntst.com, 11 Oct 2026
- Reporting dashboards
- Yes · ntst.com, 22 Sept 2026
- Security
- The product page describes secure messaging and secure referral exchange, but does not specify certifications or security controls there. · ntst.com, 12 Oct 2026
- Support
- Netsmart provides a contact number of 800.842.1973 on its About Us page. · ntst.com, 12 Oct 2026
- Support and availability
- Netsmart says its healthcare cloud service includes monitoring, system updates and vulnerability management, with availability backed by a service level agreement. · ntst.com, 11 Oct 2026
Where Netsmart Human Services stands on Freedom251
- Substance Abuse EMR Software#2 of 16
- Case Management Software#102 of 177