Nectar Diagnostics

Paid Web

What Nectar Diagnostics is

Nectar Diagnostics tracks SIP call journeys across on-premises, cloud and hybrid Unified Communications and Contact Center environments. The web platform provides signaling visibility, post-call metrics and media analysis, including in encrypted traffic. It correlates call legs across Teams, Genesys, Avaya, Cisco, SBCs, IVRs and carriers using unique Correlation IDs. KPI dashboards present performance trends, quality measures and call outcomes, while alerts notify teams of anomalies. Listed capabilities include MOS scoring, jitter and packet-loss tracking, and SIP trunk monitoring. Integrations named by the vendor include Skype for Business SDN, Ribbon SBCs, AudioCodes Mediant SBC, Cisco CUCM, Oracle SBC, Genesys Engage and Avaya components. Diagnostics can export session data to Nectar DXP over HTTPS on port 443, with HTTP proxy support. DXP is described as Nectar’s AWS public cloud infrastructure, with US and EU service locations. Security controls include role-based permissions, strong password rules, login lockout, IP blacklisting, HTTPS and audit logs. Pricing is available on request; the product page invites prospective customers to request a demo.

Who it suits

Nectar Diagnostics is aimed at enterprises and managed service providers working with communications and contact center environments. It suits teams that need visibility across call legs and multiple vendors.

What it does well

Analyzes signaling and media, including encrypted traffic.
Correlates call legs across named platforms and carriers.
Dashboards show trends, quality measures and outcomes.
Tracks MOS, jitter, packet loss and SIP trunks.
Offers email and phone technical support.

What to know first

Pricing is available on request.
Optional packet analysis may require network taps, spans or API access.
Customers update on-premises applications such as RIGs.

Getting started

Visit the Nectar Diagnostics website and request a demo.
Contact Nectar for pricing.
Plan whether optional packet analysis will use network taps, spans, or API access to adjacent equipment.
If exporting session data to Nectar DXP, configure HTTPS on port 443; an HTTP proxy is supported.
Set user access with role-appropriate permissions and follow Nectar’s security recommendations.

Verdict

Nectar Diagnostics brings call journey analysis, dashboards and alerts together for multi-vendor communications environments. Prospective customers need to request pricing, and optional packet analysis may require access to adjacent network equipment.

Questions

How much does Nectar Diagnostics cost?

Pricing is available on request. The Diagnostics page invites prospective customers to request a demo.

What environments does it monitor?

It tracks SIP call journeys across on-premises, cloud, and hybrid Unified Communications and Contact Center environments.

Which platforms and vendors does it cover?

Call correlation spans Teams, Genesys, Avaya, Cisco, SBCs, IVRs, and carriers. Listed integrations also include Skype for Business SDN, Ribbon SBCs, AudioCodes Mediant SBC, Cisco CUCM, Oracle SBC, Genesys Engage, and Avaya components.

Can it analyze encrypted traffic?

Yes. Nectar lists media analysis that includes encrypted traffic.

Where is Nectar DXP hosted?

Nectar describes DXP as its secure public cloud infrastructure on AWS, with US and EU service locations.

What security controls are described?

Listed controls include role-based permissions, strong password rules, login lockout, IP blacklisting, HTTPS, and security audit logs. DXP 1.22.0 introduced role-based data access and PII data obfuscation.

Facts from Nectar Diagnostics's own pages

Access controls: Nectar DXP 1.22.0 introduced role-based data access and PII data obfuscation. · support.nectarcorp.com, 7 Oct 2026
Analysis: It provides signaling visibility, post-call metrics, and media analysis, including in encrypted traffic. · nectarcorp.com, 7 Oct 2026
Call analysis: It provides signaling visibility, post-call metrics, and media analysis, including in encrypted traffic. · nectarcorp.com, 8 Oct 2026
Call correlation: It uses unique Correlation IDs to unify call legs across Teams, Genesys, Avaya, Cisco, SBCs, IVRs, and carriers. · nectarcorp.com, 8 Oct 2026
Cloud service: Nectar DXP is described as Nectar’s secure public cloud infrastructure on AWS, with US and EU service locations. · support.nectarcorp.com, 7 Oct 2026
Dashboards and alerts: KPI dashboards show performance trends, quality metrics, and call path outcomes, while proactive alerts notify teams about anomalies in real time. · nectarcorp.com, 8 Oct 2026
Deployment detail: Optional packet analysis may require network taps, spans, or API access to adjacent network equipment. · support.nectarcorp.com, 7 Oct 2026
Deployment requirements: Optional packet analysis may require network taps, spans, or API access to adjacent network equipment. · support.nectarcorp.com, 8 Oct 2026
DXP connection: Diagnostics can export session data to Nectar DXP over HTTPS on port 443, with an HTTP proxy supported. · support.nectarcorp.com, 7 Oct 2026
Headquarters: Jericho, New York, United States · nectarcorp.com, 28 Sept 2026
Integrations: Nectar says it works with platforms such as Zoom, Teams, Genesys, Amazon Connect, and Avaya, using platform APIs, event streams, and native logging. · nectarcorp.com, 8 Oct 2026
Intended users: Nectar describes its platform as serving enterprises and managed service providers working with communications and contact center environments. · nectarcorp.com, 7 Oct 2026
Pricing availability: The Diagnostics page invites prospective customers to request a demo and does not state a price. · nectarcorp.com, 8 Oct 2026
Purpose: Nectar Diagnostics tracks SIP call journeys across on-premises, cloud, and hybrid Unified Communications and Contact Center environments. · nectarcorp.com, 8 Oct 2026
Security: Nectar recommends unique user credentials, single sign-on, two-factor authentication, and role-appropriate access levels. · support.nectarcorp.com, 8 Oct 2026
Security controls: Nectar’s security guide describes role-based permissions, strong password rules, login lockout, IP blacklisting, HTTPS support, and security audit logs. · support.nectarcorp.com, 7 Oct 2026
Support: The Nectar Global Support Desk is available 24/7/365, and critical service-affecting issues are addressed 24/7/365. · support.nectarcorp.com, 8 Oct 2026
Updates: Nectar says it regularly scans applications for vulnerabilities; Nectar updates cloud applications, while customers update on-premises applications such as RIGs. · support.nectarcorp.com, 8 Oct 2026
Vendor coverage: Nectar says 95% of its work is vendor agnostic and its platform provides a centralized view across multiple vendors. · nectarcorp.com, 8 Oct 2026

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