IR Prognosis

What IR Prognosis is

IR Prognosis is a communications monitoring platform; IR Collaborate provides real-time intelligence across unified communications and contact center environments. It gives teams visibility into call quality and performance so they can locate where quality degrades and respond. Monitoring capabilities include MOS scoring, jitter and packet-loss tracking, synthetic call tests, and SIP trunk monitoring. IR Collaborate supports cloud, on-premises, and hybrid communications environments, and connects with enterprise UC and contact center platforms including Microsoft Teams, Cisco, Avaya, and Oracle. Prognosis combines cloud, server, and edge capabilities for collecting and analyzing data, while its listed deployment platform is self-hosted. Iris, an AI-powered assistant embedded in Prognosis, surfaces insights, accelerates analysis, and guides users toward actions. IR describes enterprise IT teams, service providers, and contact center operations responsible for communications performance as intended users. Pricing for IR Collaborate is by quote, and IR invites prospective customers to contact sales or request a demo. IR says an NCC Group data protection impact assessment found Prognosis configured out of the box to meet GDPR requirements; bespoke configurations should be reviewed.

Who it suits

IR Collaborate is designed for enterprise IT teams, service providers, and contact center operations responsible for communications performance. It may suit organizations that need to monitor call quality across cloud, on-premises, or hybrid communications environments.

Getting started

1. Visit the IR Collaborate product page.
2. Contact IR sales or request a demo.
3. Discuss pricing by quote and the communications environment to be supported.

Verdict

Consider IR Collaborate if your communications team needs real-time call quality visibility across cloud, on-premises, or hybrid environments. Its monitoring includes MOS scoring, jitter and packet-loss tracking, synthetic tests, and SIP trunk monitoring. Contact IR for a quote or demo to assess fit and pricing.