IR Prognosis is a communications monitoring platform; IR Collaborate provides real-time intelligence across unified communications and contact center environments. It gives teams visibility into call quality and performance so they can locate where quality degrades and respond. Monitoring capabilities include MOS scoring, jitter and packet-loss tracking, synthetic call tests, and SIP trunk monitoring. IR Collaborate supports cloud, on-premises, and hybrid communications environments, and connects with enterprise UC and contact center platforms including Microsoft Teams, Cisco, Avaya, and Oracle. Prognosis combines cloud, server, and edge capabilities for collecting and analyzing data, while its listed deployment platform is self-hosted. Iris, an AI-powered assistant embedded in Prognosis, surfaces insights, accelerates analysis, and guides users toward actions. IR describes enterprise IT teams, service providers, and contact center operations responsible for communications performance as intended users. Pricing for IR Collaborate is by quote, and IR invites prospective customers to contact sales or request a demo. IR says an NCC Group data protection impact assessment found Prognosis configured out of the box to meet GDPR requirements; bespoke configurations should be reviewed.
Who it is for
IR Collaborate is designed for enterprise IT teams, service providers, and contact center operations responsible for communications performance. It may suit organizations that need to monitor call quality across cloud, on-premises, or hybrid communications environments.
What is good
- Provides real-time visibility into call quality and performance.
- Tracks MOS scores, jitter, and packet loss.
- Includes synthetic call tests and SIP trunk monitoring.
- Supports cloud, on-premises, and hybrid environments.
- Connects with Microsoft Teams, Cisco, Avaya, and Oracle.
- Iris surfaces insights and guides users toward actions.
What to know first
- Pricing is available by quote.
- The listed deployment platform is self-hosted.
- Bespoke configurations should be reviewed for GDPR requirements.
Verdict
Consider IR Collaborate if your communications team needs real-time call quality visibility across cloud, on-premises, or hybrid environments. Its monitoring includes MOS scoring, jitter and packet-loss tracking, synthetic tests, and SIP trunk monitoring. Contact IR for a quote or demo to assess fit and pricing.
Get started with IR Prognosis
- Visit the IR Collaborate product page.
- Contact IR sales or request a demo.
- Discuss pricing by quote and the communications environment to be supported.
Questions about IR Prognosis
How is IR Collaborate priced?
Pricing is by quote. The IR Collaborate plan directs prospective customers to contact IR for a demo.
Which communications environments does it support?
IR Collaborate supports cloud, on-premises, and hybrid communications environments.
Which platforms does it connect with?
It connects with enterprise UC and contact center platforms including Microsoft Teams, Cisco, Avaya, and Oracle.
What does IR Collaborate monitor?
Capabilities include MOS scoring, jitter tracking, packet-loss tracking, synthetic call tests, and SIP trunk monitoring.
Who is IR Collaborate intended for?
IR describes enterprise IT teams, service providers, and contact center operations responsible for communications performance as its intended users.
What does IR say about GDPR?
IR says an NCC Group data protection impact assessment found Prognosis configured out of the box to meet GDPR requirements. Bespoke configurations should be reviewed.
IR Prognosis plans and pricing
All plansCompared on VoIP monitoring software
- MOS scoring
- Yes
- Jitter tracking
- Yes
- Packet-loss tracking
- Yes
- Synthetic call tests
- Yes
- SIP trunk monitoring
- Yes
