Virsae Service Management (VSM) monitors and analyzes enterprise unified communications and contact center systems. It tracks activity across infrastructure, cloud, network, endpoint, and user layers, with real-time dashboards, alerts, event notifications, and insights. Its AI-powered diagnostics analyze contact center and UC data to flag risks and recommend actions in real time. VSM also supports proactive fixes and automation to reduce the need for human intervention. Virsae says the platform manages more than 100 vendors across UC, customer experience, and network infrastructure, including Avaya, Cisco, Genesys Cloud, and Microsoft Teams. Monitoring includes MOS scoring, jitter, packet loss, and SIP trunks. Hosted on Microsoft Azure, VSM has stated uptime of 99.99%. Virsae describes its information security management system as based on ISO 27001 standards. It lists Australian Government IRAP/ISM, Australian Government Essential Eight, and TX-RAMP as assessed or certified, while ISO 27001:2022 is in progress. The product is intended for managed service providers and global enterprises, and is available on web and Windows. Pricing is on request; there is no free plan, but a free trial is available.
Who it is for
VSM suits managed service providers and global enterprises that need monitoring and analytics for unified communications or contact center systems. It may also fit teams managing environments that span multiple vendors and infrastructure layers.
What is good
- Tracks communications across five infrastructure and user layers
- AI diagnostics identify risks and recommend real-time actions
- Supports more than 100 vendors, according to Virsae
- Includes MOS, jitter, packet-loss, and SIP trunk monitoring
- Technical support, onboarding, training, and in-app documentation are offered
What to know first
- Pricing is available only on request
- No free plan is offered
- Available on web and Windows only
Verdict
VSM combines multi-layer monitoring, diagnostics, and automation for enterprise communications environments. Consider the on-request pricing and confirm that its listed integrations and security status meet your requirements.
Get started with Virsae Service Management
- Open the Virsae Service Management product page.
- Arrange a discovery call to discuss pricing.
- Use the free trial to evaluate the service.
- Choose web or Windows access.
- Use the onboarding, training, and in-app documentation available from Virsae.
Questions about Virsae Service Management
How is Virsae Service Management priced?
Pricing is on request and discussed through a discovery call. No usage limits are stated for the listed plan.
Is there a free plan or trial?
There is no free plan. A free trial is available.
Which platforms does VSM support?
VSM is available on web and Windows.
Which integrations does VSM support?
Virsae says the platform manages more than 100 UC, customer experience, and network infrastructure vendors. Named integrations include Avaya, Cisco, Genesys Cloud, and Microsoft Teams.
What does VSM monitor?
It tracks communications across infrastructure, cloud, network, endpoint, and user layers. Monitoring includes MOS scoring, jitter, packet loss, and SIP trunk monitoring.
Where is VSM hosted, and what uptime does Virsae state?
VSM is hosted on Microsoft Azure. Virsae states that the service has 99.99% uptime.
Virsae Service Management plans and pricing
All plansCompared on VoIP monitoring software
- MOS scoring
- Yes
- Jitter tracking
- Yes
- Packet-loss tracking
- Yes
- SIP trunk monitoring
- Yes
