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Virsae Service Management
What Virsae Service Management is
Virsae Service Management (VSM) monitors and analyzes enterprise unified communications and contact center systems. It tracks activity across infrastructure, cloud, network, endpoint, and user layers, with real-time dashboards, alerts, event notifications, and insights. Its AI-powered diagnostics analyze contact center and UC data to flag risks and recommend actions in real time. VSM also supports proactive fixes and automation to reduce the need for human intervention. Virsae says the platform manages more than 100 vendors across UC, customer experience, and network infrastructure, including Avaya, Cisco, Genesys Cloud, and Microsoft Teams. Monitoring includes MOS scoring, jitter, packet loss, and SIP trunks. Hosted on Microsoft Azure, VSM has stated uptime of 99.99%. Virsae describes its information security management system as based on ISO 27001 standards. It lists Australian Government IRAP/ISM, Australian Government Essential Eight, and TX-RAMP as assessed or certified, while ISO 27001:2022 is in progress. The product is intended for managed service providers and global enterprises, and is available on web and Windows. Pricing is on request; there is no free plan, but a free trial is available.
Who it suits
VSM suits managed service providers and global enterprises that need monitoring and analytics for unified communications or contact center systems. It may also fit teams managing environments that span multiple vendors and infrastructure layers.
What it does well
- Tracks communications across five infrastructure and user layers
- AI diagnostics identify risks and recommend real-time actions
- Supports more than 100 vendors, according to Virsae
- Includes MOS, jitter, packet-loss, and SIP trunk monitoring
- Technical support, onboarding, training, and in-app documentation are offered
What to know first
- Pricing is available only on request
- No free plan is offered
- Available on web and Windows only
Plans
| Plan | Billed and limits | Price |
|---|---|---|
| Virsae Service Management | Pricing discussed through a discovery call; no price or usage limits stated | On request |
As virsae.com lists them, read 7 Oct 2026. The maker's own page has the final word.
Getting started
- Open the Virsae Service Management product page.
- Arrange a discovery call to discuss pricing.
- Use the free trial to evaluate the service.
- Choose web or Windows access.
- Use the onboarding, training, and in-app documentation available from Virsae.
Verdict
VSM combines multi-layer monitoring, diagnostics, and automation for enterprise communications environments. Consider the on-request pricing and confirm that its listed integrations and security status meet your requirements.
Questions
How is Virsae Service Management priced?
Pricing is on request and discussed through a discovery call. No usage limits are stated for the listed plan.
Is there a free plan or trial?
There is no free plan. A free trial is available.
Which platforms does VSM support?
VSM is available on web and Windows.
Which integrations does VSM support?
Virsae says the platform manages more than 100 UC, customer experience, and network infrastructure vendors. Named integrations include Avaya, Cisco, Genesys Cloud, and Microsoft Teams.
What does VSM monitor?
It tracks communications across infrastructure, cloud, network, endpoint, and user layers. Monitoring includes MOS scoring, jitter, packet loss, and SIP trunk monitoring.
Where is VSM hosted, and what uptime does Virsae state?
VSM is hosted on Microsoft Azure. Virsae states that the service has 99.99% uptime.
Facts from Virsae Service Management's own pages
- Automation
- VSM supports proactive fixes and automation to resolve issues with less human intervention. · virsae.com, 7 Oct 2026
- Compliance
- Virsae lists Australian Government IRAP/ISM, Australian Government Essential Eight, and TX-RAMP as assessed or certified, and ISO 27001:2022 as in progress. · virsae.com, 7 Oct 2026
- Dashboards and alerts
- The product offers real-time dashboards, alerts, event notifications, and intelligent insights. · virsae.com, 7 Oct 2026
- Diagnostics
- AI-powered diagnostics analyze contact center and UC data to identify risks and recommend actions in real time. · virsae.com, 7 Oct 2026
- Founded
- 2013 · virsae.com, 28 Sept 2026
- Headquarters
- Virsae lists its headquarters at B:HIVE, 72 Taharoto Road, Smales Farm, Auckland 0622, New Zealand. · virsae.com, 7 Oct 2026
- Hosting and security
- VSM is hosted on Microsoft Azure; Virsae says its information security management system is based on ISO 27001 standards. · virsae.com, 7 Oct 2026
- Integrations
- Virsae says its platform manages more than 100 UC, customer experience, and network infrastructure vendors. · virsae.com, 7 Oct 2026
- Intended customers
- Virsae describes VSM as built for managed service providers and global enterprises. · virsae.com, 7 Oct 2026
- Monitoring
- It tracks communications across infrastructure, cloud, network, endpoint, and user layers. · virsae.com, 7 Oct 2026
- Named integrations
- The product page names Avaya, Cisco, Genesys Cloud, and Microsoft Teams among its multi-vendor integrations. · virsae.com, 7 Oct 2026
- Purpose
- VSM provides service management and analytics for enterprise unified communications and contact center systems. · virsae.com, 7 Oct 2026
- Service availability
- Virsae states VSM has 99.99% uptime. · virsae.com, 7 Oct 2026
- Support
- Virsae offers technical support, onboarding, training, and access to in-app product documentation. · virsae.com, 7 Oct 2026
- Updates
- Virsae says its product development and DevOps team release updates fortnightly. · virsae.com, 7 Oct 2026
Where Virsae Service Management stands on Freedom251
- VoIP Monitoring Software#13 of 21